EHR Software Instructor
Thomas Sochia
1540 5th Ave, Apt 203 • San Francisco, California • 94122
CELL ------------ • E-MAIL TES------------
PROFILE
Although my Education started in Mathematics and Computer Programming, a love for research, problem-solving and instructional design has brought my career and passion into the realm of Software Education. With a solutions-oriented mindset, strong training techniques based in best practices, and a passion for customer satisfaction, I have already begun paving the path to create my career in Instructional Design.
Proficient in Microsoft Office, Excel Pivot Tables, Statistics and analysis software, Epic Hospital and Professional Billing, MatrixCare, Hospital and Long-Term Care Billing, Revenue Cycle Management, several computer languages – C, Java, Matlab, HTML
EXPERIENCE
Informatics Analyst II, John Muir Health
WALNUT CREEK, CA – NOVEMBER 2019 – PRESENT
Created, maintained and optimized front-end workflows by leveraging Epic functionality and hospital technologies
Served as a liaison between application build analysts and end users by sharing Epic expertise with customers and testing operational workflows with IT, bridging the gap to create research based enhancements to the system
Created and redesigned front-end curriculum as the instructional designer for Hospital and Professional Billing (claims, follow-up, payment posting, customer service), Home Health Billing, and Home Health Intake
Served as Project Manager for our Estimates Implementation, abiding by CMS Hospital Transparency regulations while implementing and training new Epic functionality
Hosted recurring meetings with operational leadership to discuss new challenges and to offer technology-based solutions
Epic Principal Trainer- Hospital Billing, Department of Public Health, San Francisco
SAN FRANCISCO – MARCH 2018 – NOVEMBER 2019
Implemented new EHR software to the entirety of the Department of Public Health, for the first time in 14 years for the organization – meeting all go-live goals, including shutting down Revenue Command Centers within 3 weeks post go-live.
Certified in Hospital Billing Administration, Hospital Billing Curriculum, and Billing Training Environment Build, with proficiencies in MyChart, Financial Assistance, and experience in Cadence, Grand Central, Professional Billing, and Prelude
Created Curriculum and built robust training patients for 13 separate courses in topics including: Payment Posting, Insurance Follow Up and Denial Management, Hospital Billing, Customer Service, Financial Reporting, Revenue Administration, and Charge Reconciliation
Lead a team of 5 trainers to get credentialed in my created Single Billing Office Curricula, who moved on to train all Revenue Cycle End Users at the Department of Public Health
Created a bridge as a liaison between the IT analysts and the Operations Staff to ensure the system was built according to operational workflows and standards.
Helped build the system for go-live with the application analysts, since I have the appropriate certifications
Met baseline revenue goals within one week of go-live for all Technical Services and Charges, due to quick adoption of the new system.
Mathematics/Science Tutor, Tutor Doctor
TWIN CITIES, MINNESOTA – SEPTEMBER 2017 – JANUARY 2018
Helped Students with Learning Disabilities understand Math and Science Concepts
Tutored Students in Algebra II, Geometry, Calculus, Chemistry and Physics
Created new practice problems and information sheets on hard to grasp concepts
Senior Financial Software Instructor, MatrixCare, EHR Software Company
BLOOMINGTON, MINNESOTA – JULY 2016 – APRIL 2018
Created and Trained EHR Software Curricula – In charge of updating, creating and developing each of our training modules as well as create presentations for advanced user trainings. In conjunction to creating the training, I am often on the road presenting to large groups of users or new implementations
Worked with our biggest clients to identify serious gaps in collection revenue and processing AR
Helped configure our analytics tool to create a score-card for our customers, identifying their ROI using our product
Lead User Conferences and Focus Groups – comfortable leading user network groups as well as presenting to groups of 100+ providers and clients.
Implemented Large Skilled Nursing Providers with up to 100 different care settings exceeding client goals and timeliness expectations.
Created new sales approach for our financial prospects that was more customer and industry focused – resulting in several new contracts
Created a Return on Investment project – capturing and analyzing data sets from hundreds of clients to be used for value points in the sales and implementation process.
Financial Software Instructor and Consultant, MatrixCare
BLOOMINGTON, MINNESOTA – MARCH 2015 – JULY 2016
Catered training methods and presentations to different revenue cycle management processes – creating unique solutions through problem solving and a robust understanding of the product
Designed and Lead several webinars for client learning and helped design content for eLearnings as a Subject Matter Expert
Lead internal knowledge-share meetings on changes to the Long-Term Care Industry.
Optimized several providers – generating time-saving techniques with creative use of the software, as well as increasing cash-flow and revenue.
Traveled for onsite client trainings and user conferences up to 75% of a given work-month.
Trained Analytics software, Revenue Cycle Management products and Claims Management tools.
Software Support Analyst, MatrixCare
BLOOMINGTON, MINNESOTA – JULY 2013 – MARCH 2015
Found Solutions to all Accounts Receivable problems faced from clients using the software
Asked to learn an Accounts Payable, General Ledger and Analytics software based on my competency of an Accounts Receivable Product.
Left Support with 100% satisfaction results from surveyed clients, and over 95% same-day resolutions on problems - with one of the highest volume of cases on the team.
Lead local client trainings based on success with customer service
Mentored and trained new hires on the software and the Long-Term Care Industry
Mathematics Teacher, Lincoln International High School, Minneapolis Charter School
MINNEAPOLIS, MINNESOTA – SEPTEMBER 2011 – JULY 2013
Served as head of the Mathematics department and ran the Math Professional Learning Community for 2 years.
Taught an array of Mathematics from Data Analysis and Probability to Calculus and Algebra.
Organized a leadership retreat that served as both personal professional development as well as a new experience for several students.
Created the afterschool program, writing and receiving grants from several refugee and education programs.
Had an average growth of over 2.2 years in Mathematics across the student body each year of teaching, using nationally accepted testing metrics
AWARDS AND CERTIFICATIONS
Epic Systems, Inc.
Certifications:
Resolute Hospital Billing Administration including Single Billing Office Certification
Allows building of Client Production environments through access of data tables, rule logic and setting configuration.
Resolute Hospital Billing Curriculum Certification
Allows building of Client training materials through comprehensive knowledge of Hospital Billing Workflows and Epic Systems.
Billing Training Environment Build Certification
Allows building of client training environments by creating patients with robust clinical and financial data, and thoroughly testing training examples
Proficiency:
Home Health Revenue Cycle
Badges:
Financial Assistance Badge
MyChart Billing Badge
MatrixCare, Inc.
Concierge Award March 2017
Company-wide award honoring superior customer service.
Nominated by Managers and Directors – given to one person in the company every quarter
Marine Award January 2017
Company-wide award honoring employee accountability and solutions-oriented mindsets
Nominated by Managers and Directors – given to one person in the company every quarter
MVP Award January 2016
Company-wide award honoring employees going above-and-beyond
Nominated by Peers
Support Analyst of the Month 3 separate months from December 2013 – December 2014
Team award given to employees going above-and-beyond
Nominated by Peers
Completion of AANAC’s Medicare University Workshop August 2015
22.5 CEU hours on the intricacies of Medicare Regulations in a SNF
Topics included: PPS and RUG-IV, Med B Therapy, Claims Review Programs, Daily Skilled Need and Documentation, SNF Management Strategies, Consolidated Billing, Beneficiary Notification Initiative
EDUCATION
Writing Certification Extension Program
UC Berkeley, Berkeley, CA - Current
Enrolled in New Writing Program, current GPA 4.0
EPIC Certification Courses in Hospital Billing, Curriculum, and Administration
Epic Systems, Verona, WI – 2019
Passed all tests and projects without retaking, average of 95%
Teaching License through the Masters in Secondary Education in Mathematics Program (license no longer valid)
Hamline University, St. Paul, Minnesota – 2012
Cumulative major GPA: 3.75
BA in Mathematics, Concentration in Computer Applications
SUNY Geneseo, Geneseo, New York – 2011
Cumulative major GPA: 3.4
Thomas Sochia
1540 5th Ave, Apt 203 • San Francisco, California • 94122
CELL ------------ • E-MAIL TES------------
PROFILE
Although my Education started in Mathematics and Computer Programming, a love for research, problem-solving and instructional design has brought my career and passion into the realm of Software Education. With a solutions-oriented mindset, strong training techniques based in best practices, and a passion for customer satisfaction, I have already begun paving the path to create my career in Instructional Design.
Proficient in Microsoft Office, Excel Pivot Tables, Statistics and analysis software, Epic Hospital and Professional Billing, MatrixCare, Hospital and Long-Term Care Billing, Revenue Cycle Management, several computer languages – C, Java, Matlab, HTML
EXPERIENCE
Informatics Analyst II, John Muir Health
WALNUT CREEK, CA – NOVEMBER 2019 – PRESENT
Created, maintained and optimized front-end workflows by leveraging Epic functionality and hospital technologies
Served as a liaison between application build analysts and end users by sharing Epic expertise with customers and testing operational workflows with IT, bridging the gap to create research based enhancements to the system
Created and redesigned front-end curriculum as the instructional designer for Hospital and Professional Billing (claims, follow-up, payment posting, customer service), Home Health Billing, and Home Health Intake
Served as Project Manager for our Estimates Implementation, abiding by CMS Hospital Transparency regulations while implementing and training new Epic functionality
Hosted recurring meetings with operational leadership to discuss new challenges and to offer technology-based solutions
Epic Principal Trainer- Hospital Billing, Department of Public Health, San Francisco
SAN FRANCISCO – MARCH 2018 – NOVEMBER 2019
Implemented new EHR software to the entirety of the Department of Public Health, for the first time in 14 years for the organization – meeting all go-live goals, including shutting down Revenue Command Centers within 3 weeks post go-live.
Certified in Hospital Billing Administration, Hospital Billing Curriculum, and Billing Training Environment Build, with proficiencies in MyChart, Financial Assistance, and experience in Cadence, Grand Central, Professional Billing, and Prelude
Created Curriculum and built robust training patients for 13 separate courses in topics including: Payment Posting, Insurance Follow Up and Denial Management, Hospital Billing, Customer Service, Financial Reporting, Revenue Administration, and Charge Reconciliation
Lead a team of 5 trainers to get credentialed in my created Single Billing Office Curricula, who moved on to train all Revenue Cycle End Users at the Department of Public Health
Created a bridge as a liaison between the IT analysts and the Operations Staff to ensure the system was built according to operational workflows and standards.
Helped build the system for go-live with the application analysts, since I have the appropriate certifications
Met baseline revenue goals within one week of go-live for all Technical Services and Charges, due to quick adoption of the new system.
Mathematics/Science Tutor, Tutor Doctor
TWIN CITIES, MINNESOTA – SEPTEMBER 2017 – JANUARY 2018
Helped Students with Learning Disabilities understand Math and Science Concepts
Tutored Students in Algebra II, Geometry, Calculus, Chemistry and Physics
Created new practice problems and information sheets on hard to grasp concepts
Senior Financial Software Instructor, MatrixCare, EHR Software Company
BLOOMINGTON, MINNESOTA – JULY 2016 – APRIL 2018
Created and Trained EHR Software Curricula – In charge of updating, creating and developing each of our training modules as well as create presentations for advanced user trainings. In conjunction to creating the training, I am often on the road presenting to large groups of users or new implementations
Worked with our biggest clients to identify serious gaps in collection revenue and processing AR
Helped configure our analytics tool to create a score-card for our customers, identifying their ROI using our product
Lead User Conferences and Focus Groups – comfortable leading user network groups as well as presenting to groups of 100+ providers and clients.
Implemented Large Skilled Nursing Providers with up to 100 different care settings exceeding client goals and timeliness expectations.
Created new sales approach for our financial prospects that was more customer and industry focused – resulting in several new contracts
Created a Return on Investment project – capturing and analyzing data sets from hundreds of clients to be used for value points in the sales and implementation process.
Financial Software Instructor and Consultant, MatrixCare
BLOOMINGTON, MINNESOTA – MARCH 2015 – JULY 2016
Catered training methods and presentations to different revenue cycle management processes – creating unique solutions through problem solving and a robust understanding of the product
Designed and Lead several webinars for client learning and helped design content for eLearnings as a Subject Matter Expert
Lead internal knowledge-share meetings on changes to the Long-Term Care Industry.
Optimized several providers – generating time-saving techniques with creative use of the software, as well as increasing cash-flow and revenue.
Traveled for onsite client trainings and user conferences up to 75% of a given work-month.
Trained Analytics software, Revenue Cycle Management products and Claims Management tools.
Software Support Analyst, MatrixCare
BLOOMINGTON, MINNESOTA – JULY 2013 – MARCH 2015
Found Solutions to all Accounts Receivable problems faced from clients using the software
Asked to learn an Accounts Payable, General Ledger and Analytics software based on my competency of an Accounts Receivable Product.
Left Support with 100% satisfaction results from surveyed clients, and over 95% same-day resolutions on problems - with one of the highest volume of cases on the team.
Lead local client trainings based on success with customer service
Mentored and trained new hires on the software and the Long-Term Care Industry
Mathematics Teacher, Lincoln International High School, Minneapolis Charter School
MINNEAPOLIS, MINNESOTA – SEPTEMBER 2011 – JULY 2013
Served as head of the Mathematics department and ran the Math Professional Learning Community for 2 years.
Taught an array of Mathematics from Data Analysis and Probability to Calculus and Algebra.
Organized a leadership retreat that served as both personal professional development as well as a new experience for several students.
Created the afterschool program, writing and receiving grants from several refugee and education programs.
Had an average growth of over 2.2 years in Mathematics across the student body each year of teaching, using nationally accepted testing metrics
AWARDS AND CERTIFICATIONS
Epic Systems, Inc.
Certifications:
Resolute Hospital Billing Administration including Single Billing Office Certification
Allows building of Client Production environments through access of data tables, rule logic and setting configuration.
Resolute Hospital Billing Curriculum Certification
Allows building of Client training materials through comprehensive knowledge of Hospital Billing Workflows and Epic Systems.
Billing Training Environment Build Certification
Allows building of client training environments by creating patients with robust clinical and financial data, and thoroughly testing training examples
Proficiency:
Home Health Revenue Cycle
Badges:
Financial Assistance Badge
MyChart Billing Badge
MatrixCare, Inc.
Concierge Award March 2017
Company-wide award honoring superior customer service.
Nominated by Managers and Directors – given to one person in the company every quarter
Marine Award January 2017
Company-wide award honoring employee accountability and solutions-oriented mindsets
Nominated by Managers and Directors – given to one person in the company every quarter
MVP Award January 2016
Company-wide award honoring employees going above-and-beyond
Nominated by Peers
Support Analyst of the Month 3 separate months from December 2013 – December 2014
Team award given to employees going above-and-beyond
Nominated by Peers
Completion of AANAC’s Medicare University Workshop August 2015
22.5 CEU hours on the intricacies of Medicare Regulations in a SNF
Topics included: PPS and RUG-IV, Med B Therapy, Claims Review Programs, Daily Skilled Need and Documentation, SNF Management Strategies, Consolidated Billing, Beneficiary Notification Initiative
EDUCATION
Writing Certification Extension Program
UC Berkeley, Berkeley, CA - Current
Enrolled in New Writing Program, current GPA 4.0
EPIC Certification Courses in Hospital Billing, Curriculum, and Administration
Epic Systems, Verona, WI – 2019
Passed all tests and projects without retaking, average of 95%
Teaching License through the Masters in Secondary Education in Mathematics Program (license no longer valid)
Hamline University, St. Paul, Minnesota – 2012
Cumulative major GPA: 3.75
BA in Mathematics, Concentration in Computer Applications
SUNY Geneseo, Geneseo, New York – 2011
Cumulative major GPA: 3.4