EBONY Sade SANTOYO
E B O N Y S A D E S A N T O Y O
San Diego, CA ?------------?------------
E X P E R I E N C E
Better Buzz Coffee Coffee Roasters - Brand and Training Ambassador
October 2020 - Present? San Diego
Monitored new hire training both in-store and online, as well as identify coaching and training opportunities for seasoned team members as needed
Trained, motivated, and inspired others to have fun and create a better experience with every transaction
Contributed to store goals by increasing sales and improving profits
Followed and teached inventory stocking and recording guidelines
Served as a resource to answer questions and provide information about all Better Buzz products and about our difference processes and brew methods
Better Buzz Coffee Coffee Roasters - Latte Art Certified Barista
November 2018 - October 2020? San Diego
Followed standards for merchandising, stocking, rotating and storing products
Provided top quality product and customer service
Emphasized brand knowledge and passion for the craft
Increased customer experience and loyalty
Professionally presented myself and used clear communication with customers and team members
Santa Barbara International Film Festival - Sales Intern
January 2018 - February 2018? Santa Barbara
Integrated external buyers with sponsors/investors
Produced sales reports
Increased company morale and fostered healthy business/partner relationships
Good Cup - Barista
June 2016 - July 2018 ? Santa Barbara
Facilitated end-of-day closing routine and verified store sales
Initiated in-house health and safety policies
Blush Restaurant and Lounge - Hostess
September 2015 - June 2016? Santa Barbara
Created and organized client schedule to maximize profit and customer experience
Fielded all inbound calls, questions, and concerns
E D U C A T I O N
California State University San Marcos: Bachelor of Arts: Literature and Writing Studies
August 2019 - Present?San Marcos
National Society of Leadership and Success
Southwestern Community College
August 2018 - June 2019? Chula Vista
Intercollege Water Polo - Masters Program
Santa Barbara City College
August 2015 -May 2018? Santa Barbara
S K I L L S / C E R T I F I C A T I O N S
Microsoft Office | Google + | Social Media | Customer Care | Written & Oral Communication | Team Management | Project Management | Creative Instinct | Time Management | Latte Art
I N T E R E S T S
Literature | Writing | Fashion | Design | Copy | True Crime | Film | Sports | Coffee | Guitar | Cooking
E B O N Y S A D E S A N T O Y O
San Diego, CA ?------------?------------
E X P E R I E N C E
Better Buzz Coffee Coffee Roasters - Brand and Training Ambassador
October 2020 - Present? San Diego
Monitored new hire training both in-store and online, as well as identify coaching and training opportunities for seasoned team members as needed
Trained, motivated, and inspired others to have fun and create a better experience with every transaction
Contributed to store goals by increasing sales and improving profits
Followed and teached inventory stocking and recording guidelines
Served as a resource to answer questions and provide information about all Better Buzz products and about our difference processes and brew methods
Better Buzz Coffee Coffee Roasters - Latte Art Certified Barista
November 2018 - October 2020? San Diego
Followed standards for merchandising, stocking, rotating and storing products
Provided top quality product and customer service
Emphasized brand knowledge and passion for the craft
Increased customer experience and loyalty
Professionally presented myself and used clear communication with customers and team members
Santa Barbara International Film Festival - Sales Intern
January 2018 - February 2018? Santa Barbara
Integrated external buyers with sponsors/investors
Produced sales reports
Increased company morale and fostered healthy business/partner relationships
Good Cup - Barista
June 2016 - July 2018 ? Santa Barbara
Facilitated end-of-day closing routine and verified store sales
Initiated in-house health and safety policies
Blush Restaurant and Lounge - Hostess
September 2015 - June 2016? Santa Barbara
Created and organized client schedule to maximize profit and customer experience
Fielded all inbound calls, questions, and concerns
E D U C A T I O N
California State University San Marcos: Bachelor of Arts: Literature and Writing Studies
August 2019 - Present?San Marcos
National Society of Leadership and Success
Southwestern Community College
August 2018 - June 2019? Chula Vista
Intercollege Water Polo - Masters Program
Santa Barbara City College
August 2015 -May 2018? Santa Barbara
S K I L L S / C E R T I F I C A T I O N S
Microsoft Office | Google + | Social Media | Customer Care | Written & Oral Communication | Team Management | Project Management | Creative Instinct | Time Management | Latte Art
I N T E R E S T S
Literature | Writing | Fashion | Design | Copy | True Crime | Film | Sports | Coffee | Guitar | Cooking