Eager to Embark a Career in Social Work
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Eager to Embark a Career in Social Work

Jauton Wagner
Northridge, CA 91328 | Cell:------------ | ------------

EDUCATION
Our Lady of the Lake University |San Antonio, TX May 2020
Master of Social Work

Brandman University |Irvine, CA May 2019
Bachelor of Arts in Social Work

HONORS & CERTIFICATIONS
Phi Alpha Honors Society 2019 - Present
Diploma in Medical Assisting June 2002

WORK EXPERIENCE
Heritage Provider Network | Orange, CA Apr. 2017 – Present
Delegation Oversight Coordinator
•Management of the Approval Denial/CPT Code Tool database
•Lead support for resolving issues related to the database
•Delegate work assignments to team of two
•Train new clinical and administrative staff on utilizing database

Roze Room Hospice of the Valley | Reseda, CA Oct. 2019 – Apr. 2020
Social Work Intern
•Conducted comprehensive biopsychosocial and spiritual assessments via telework and face-to-face
•Documented patient visit notes and assessments in electronic charts
•Provided patients and their families with brief counseling and emotional support
•Adhered to the National Association of Social Work Core Ethics while demonstrating cultural competency when engaging with patients
•Utilized theoretical frameworks and practices such as empowerment, life review, solution focused, crisis and task-centered, to help patients accept end-of-life transition
•Collaborated with patients to develop mutually agreed upon goals and interventions
•Advocated on behalf of patients during care plan conferences, and when interacting with social service agencies
•Assisted patients with applying for social service programs (Medi-Cal, In-Home Supportive Services)
•Linked patients to resources, such as free meal delivery, caregiving agencies, and mortuary vendors
•Obtained long-term care and respite care placement for patients
•Worked collaboratively with interdisciplinary team on patient care plans

San Fernando Valley Community Mental Health Center, Inc. | Van Nuys, CA June 2018 – Dec. 2018
Social Work Intern
•Advocated on behalf of clients to restore Supplemental Security Income and obtain behavioral health services
•Employed active listening, empathy, reflection and other appropriate social work techniques while engaging with diverse clients challenged by parole, unemployment, substance abuse, homelessness, and/or severe mental illness
•Outreached the homeless, parolees, and individuals in drug treatment facilities to assist with improving their well-being; and linked potential clients to community resources
•Co-facilitated game day group for older adults, which increased clients’ socialization
•Created a resource spreadsheet of local assisted livings to assist case managers and counselors with housing clients
•Developed a job aid to help employees work efficiently at the Client Run Center Emergency Food Bank
•Assisted clinicians with diagnosing clients following psychosocial assessments, and with interventions to help clients overcome challenges

Regal Medical Group | Northridge, CA
Denials Supervisor 2016 - 2017
•Created daily workflow to help staff maintain compliance
•Improved denial turnaround time by 3% within six (6) months
•Worked with staff, management, and Medical Directors to solve denial related problems

Utilization Management Compliance Specialist 2013 - 2016
•Efficiently and accurately processed denial letters according to regulatory standards
•Department trainer for new hires
•Managed Approval Denial/CPT Tool database, and trained new clinical staff on how to utilize the database

Quality Appeals Technician 2011 - 2013
•Analyzed and processed member appeals
•Facilitated information gathering from providers

Administrative Assistant & Medical Management Coordinator 2008 - 2011
•Primary administrative support for senior medical director who oversaw all of medical management
•Worked with prior-authorization nurse case managers to process pre-service requests
•Led computer training for newly hired nurses

Vital Care Coordinator & Medical Assistant 2006 - 2008
•Supported high-risk physician in home-care and medical office
•Managed hospice and end-stage renal disease databases
•Assisted with case management care coordination by helping patients adhere to their hospital discharge plan
•Verified members’ health plan benefits and eligibility

COMPUTER AND SOCIAL WORK SKILLS
•Microsoft office programs
•Electronic Medical Records
•CRAFFT/DAST/SBIRT assessment
•Biopsychosocial and risk assessment
•Ethical decision- making
•Multidisciplinary team focus
•Evidence-based interventions