Donovan
DONOVAN DAVENPORT------------ | Columbus, Ohio | ------------
SUMMARY OF QUALIFICATIONS
• Possess proficient computer skills. • Proficient working knowledge of Microsoft Share Point, Excel, Word and PowerPoint. • Customer Services Orient • Excellent verbal and Commutations skills. • Performs research and analysis of high risk customer candidates through public records, media or other research tools. • Ability to work efficiently, handling multiple tasks and setting priorities. • Ability to work without being supervised. • Yellow belt trained from Ohio DAS. • Able to redact sensitive documents
PROFESSIONAL EXPERIENCE NATIONWIDE GRANDVIEW, OH Insurance Services Representative January 2019 – Present
• Experience with auto claims • Utilizes technical Knowledge in day to day operations to assist members • Knowledgeable about the claims intake and guides the member through with a first-time final mindset • Assigned Engagement Committee member. Supporting Claim Services to drive a high level of engagement through interactive group sessions • Given multiple recognitions through Management for All Star Award and Bravo! Awards Other areas won’t understand the All Star Award as it is only with our BU. Instead, talk about ‘Recognized by leadership for my high level of service to our member and impacted business units’
OHIO BUREAU OF WORKERS COMPENSATION COLUMBUS, OH Customer Service Assistant 3 June 2014 – November 2018 • Search claims for employer • Reviewing redaction • Logging Files • Uploading file • Share Point • Follow up call for inbound calls • Making outbound calls to communicate with customers for payments and claim • Approve and processes government contracts and Internal procedures
OHIO JOBS AND FAMILY SERVICES Columbus, OH Deposit Review Fraud/Risk Operations Analyst II/ Retail Finance/ Pin Representative December 2013 – June 2014 • Taking inbound calls • Performing 1 on 1 counsel for unemployed customer • Helping customer register for unemployment benefits
JP. MORGAN CHASE Columbus, OH Customer Service Representative November 2010 – August 2012 • Assisting with inbound/outbound calls • Responsible for detecting fraud transactions • Probing for fraudulent Patterns • Maintain a good report with customer • Trained in Regulations E and Inventory Management
• Reviewing checks deposit into ATM for fraud • Knowledge of CCS, SBS, CMM, Taser, Falcon, CA, Dart and Lad.
TIME WARNER CABLE Columbus, OH Customer Service Representative August 2008 – October 2010 • Responsible for taking inbound calls • Support sales reps in opening new accounts and upgrading existing service • Quickly and effectively solve customer challenges • Maintain great commutations skill with customers
EDUCATION Columbus State Community College Columbus, Ohio Business Administration In-Progress
DONOVAN DAVENPORT------------ | Columbus, Ohio | ------------
SUMMARY OF QUALIFICATIONS
• Possess proficient computer skills. • Proficient working knowledge of Microsoft Share Point, Excel, Word and PowerPoint. • Customer Services Orient • Excellent verbal and Commutations skills. • Performs research and analysis of high risk customer candidates through public records, media or other research tools. • Ability to work efficiently, handling multiple tasks and setting priorities. • Ability to work without being supervised. • Yellow belt trained from Ohio DAS. • Able to redact sensitive documents
PROFESSIONAL EXPERIENCE NATIONWIDE GRANDVIEW, OH Insurance Services Representative January 2019 – Present
• Experience with auto claims • Utilizes technical Knowledge in day to day operations to assist members • Knowledgeable about the claims intake and guides the member through with a first-time final mindset • Assigned Engagement Committee member. Supporting Claim Services to drive a high level of engagement through interactive group sessions • Given multiple recognitions through Management for All Star Award and Bravo! Awards Other areas won’t understand the All Star Award as it is only with our BU. Instead, talk about ‘Recognized by leadership for my high level of service to our member and impacted business units’
OHIO BUREAU OF WORKERS COMPENSATION COLUMBUS, OH Customer Service Assistant 3 June 2014 – November 2018 • Search claims for employer • Reviewing redaction • Logging Files • Uploading file • Share Point • Follow up call for inbound calls • Making outbound calls to communicate with customers for payments and claim • Approve and processes government contracts and Internal procedures
OHIO JOBS AND FAMILY SERVICES Columbus, OH Deposit Review Fraud/Risk Operations Analyst II/ Retail Finance/ Pin Representative December 2013 – June 2014 • Taking inbound calls • Performing 1 on 1 counsel for unemployed customer • Helping customer register for unemployment benefits
JP. MORGAN CHASE Columbus, OH Customer Service Representative November 2010 – August 2012 • Assisting with inbound/outbound calls • Responsible for detecting fraud transactions • Probing for fraudulent Patterns • Maintain a good report with customer • Trained in Regulations E and Inventory Management
• Reviewing checks deposit into ATM for fraud • Knowledge of CCS, SBS, CMM, Taser, Falcon, CA, Dart and Lad.
TIME WARNER CABLE Columbus, OH Customer Service Representative August 2008 – October 2010 • Responsible for taking inbound calls • Support sales reps in opening new accounts and upgrading existing service • Quickly and effectively solve customer challenges • Maintain great commutations skill with customers
EDUCATION Columbus State Community College Columbus, Ohio Business Administration In-Progress