Desteny, Professional resume.
Data Entry Clerk (Temporary Assignment)
St. John's Well Child & Family Center - Los Angeles, CA
January 2021 to Present
The Patient Cair Coordinator will be responsible for all aspects of SLAP family care coordination for St. John’s Well Child & Family Center, including (but not limited to):
Referral Management – Manage all SCARFACE/SLAP outgoing and incoming referrals using e Cw and SLAP Data Management & Tracking System; Provide patient referral updates to Medical Providers via e Cw; Run end-of-month reports capturing referral activity and client data, and maintain electronic and hard copy files;
Client Communications – Contact all SJWCFC/PCSLA families to review service requests, next steps, and to obtain status reports/client outcomes;
Database Management – Manage PCSLA Care Plans in the PCSLA Data Management & Tracking System by following referral management protocols and procedures, as well as end-of-month Partner Agency Referral Activity Spreadsheets;
Case Conference – Participate in monthly Case Conference meetings by developing and updating client care plans when appropriate and communicating with PCSLA Partners around family needs; Participate other scheduled partner meetings as needed;
Caregiver Peer Support Group – Coordinate all activities relating to the PCSLA Kinship Project’s Caregiver Peer Support Group at SJWCFC, including facilitator supervision, outreach to Caregivers, logistics, and group shadowing;
supervision, outreach to participants, logistics, and group shadowing;
Evaluation – Support PCSLA Project Director with data collection and evaluation planning;
Special Projects – Support with special projects that require service linkage and care coordination; and
§ Self-motivated to work independently and with the team;
§ Initiative and excellent organization skills;
§ Database management knowledge and experience desired;
§ Ability to work with diverse groups;
§ Ability to communicate clearly and professionally;
§ Ability to meet deadlines;
§ At least 2 years prior case coordination/management experience
Call Center Agent
Roadside Towing - Remote
June 2020 to December 2021
As a Call Center Agent I would help stranded motorist with, flat tire, jump start, lock out, and fuel deliveries. Help people manage their roadside assistance benefits, and be their lifeline when they’re stranded or their cars have broken down. Handle inbound/outbound calls, assess customer needs, coordinate and dispatch technicians to provide onsite services, for issues such as: • Vehicle won’t start • Flat Tire • Dead Battery • Keys locked inside • Vehicle out of gas • Vehicle in an accident • Towing Services.
I needed to also answer inbound residential customer calls, covering a full range of services, including obtaining all information necessary for resolution of transactions.
Calls had to be handled in a timely and professional manner and in accordance with company policies and procedures. Working independently, achieving all sales standards set for the department by following the established departmental policies and procedures. Exceeded member expectations by demonstrating concern for member safety. Working in a fast paced call center environment, process member requests for roadside assistance. Keep members informed of the status and progress of their requests. Possess the ability to effectively diffuse high tension situations. Working here I needed the confidence, job knowledge, and ability to utilize available resources to provide excellent member service. Ability to succeed in a structured, goal oriented environment
Courier Logistics - Pasadena, CA
November 2019 to May 2020
I was a delivery driver for medical hospitals, laboratories, & realty offices. I had different routes around South Bay, North Cal, Orange County, and Los Angeles. I am comfortable driving 200+ miles a day and was always reliable on my time.
Customer Service Representative
Mercury Air Cargo - Los Angeles, CA
March 2018 to November 2019
I am the middle person for the purchase or sale of products between both domestic and overseas companies. Utilize all software and programs necessary to the export operations. Independently performing duties related to document preparation and traffic coordination required to correctly process the goods through customs and affect timely delivery. Receive, review, and process export documentation such as B/L and AWB for each shipment accurately, thoroughly, efficiently and performing all functions within a strict time frame. Maintain 100% accuracy in the entry data process, classification and valuation. Provide excellent and timely customer service skills and shipment follow up by proactively informing customers of the status of their shipments, answering questions to the best of your ability and referring clients to the department management when his/her questions are more technical
Quality Control Inspector
Ink Head Prints - Paramount, CA
June 2017 to February 2018
Responsible for Quality Control for every single style per sample approved. Accountable for filling out Work Orders, Box Labels & Packing List as needed. Ensured orders were completed for will call or delivery to meet deadlines. Worked independently & also with a team daily.
HP COLLECTIVE - Inglewood, CA
+ Add dates
Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment • Ensure the sales floor is properly stocked and the presence of the store is well maintained
Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
Maintain product knowledge
Greeting customers warmly when they enter
Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders
Correct cash handling and discount application
Accurate and timely data entry of patient profiles
Verifying proper paperwork, documentation and ID for customers
Delivery products to patients in a timely fashion.