Desktop Support Technician
AARON TULLIS
1015 E Memorial Dr Phone:------------
Janesville WI 53545 ------------
[HELP DESK | DESKTOP SUPPORT]
Help Desk Analyst in the market for full time desktop support and networking career. Recent knowledge gained includes usage of ticketing systems, and learning my way better around MS Azure.
TECHNICAL SKILLS
-----------------------
• 10+ years experience with desktop setup, building, troubleshooting, and component replacement
• 5 years experience with laptop troubleshooting and component replacement
• Printer and network planning, integration, and troubleshooting
• 5 years experience with AV equipment setup troubleshooting including projectors and sound systems
• Software installation and troubleshooting of Microsoft products, Adobe products, antivirus products, support and labeling software, and proprietary software per client needs
• OS Installation, maintenance, and troubleshooting - Windows 10, 8 and 7
• Restoration of missing and corrupt files
Experience with the following software
• Active Directory – Adding, Removing and Verifying User Permissions
• Acronis Imaging Software – Imaging Servers after Manufacture
• Microsoft SCCM – Installing, Updating and Maintaining Company equipment
Customer Service
---------------------
• 10+ years experience assisting both business customers and peers face-to-face and remote (email, telephone, and remote connect using TeamViewer and UltraVNC)
• Strong communication skills – able to interpret customer issues and needs to better understand technical errors they are experiencing
• Technical writing focusing on instructions for customers for usage and troubleshooting software
• Review and analysis of customer needs for PCs and provides recommendations and solutions
Work History
----------------
TEKSystems | Madison, WI June 2018 - Present
Help Desk Analyst – Contracted to American Family Insurance
ServiceNow – Creating and tracking incidents to Resolution
Active Directory – Adding, Removing and Verifying user permissions
SCCM – Installing, Updating and Maintaining Company Equipment
Educated Solutions Corp. | Waukesha, WI Jan – April 2018
PC Technician
ShopTrak – Server Build Specifications and Testing Needs
Acronis Imaging Software – Imaging Servers after build
Bits & Bytes PC Repair| Janesville, WI 2010 – Present
Personal Part-Time Business
Windows 7 & 10 – Installation, Troubleshooting, and Maintenance
Microsoft Office 365 – Installation, Configuration, and Troubleshooting
Networking – Plan, Install, Configure, Maintain
Software and Hardware Installation/Troubleshooting, Virus/Malware Removal
American Customer Care| Platteville, WI March – June 2013
Customer Service Represent
Phone based Tech Support for Uniden
troubleshoot, Warranties, Call Escalation
Swiss Colony | Monroe, WI 2007 – 2014
Auditor – Gather missing items for Customer Orders based on error sheets
Education & Training
------------------------
Upper Iowa University | Blackhawk Tech Branch, Janesville, WI 2007 – 2012
Information Systems – earned 102 credits towards a Bachelor’s of Information Systems with the intent to complete this degree program in the following year.
Volunteer Work
-------------------
Guest and registration services, security, general technical and AV setup/support for multiple conventions throughout Wisconsin and Minnesota from 2012 - present.
Researching and practicing in Linux (Ubuntu 16.04).
Continuing studies in Active Directory, Microsoft SCCM, Azure and Powershell.
AARON TULLIS
1015 E Memorial Dr Phone:------------
Janesville WI 53545 ------------
[HELP DESK | DESKTOP SUPPORT]
Help Desk Analyst in the market for full time desktop support and networking career. Recent knowledge gained includes usage of ticketing systems, and learning my way better around MS Azure.
TECHNICAL SKILLS
-----------------------
• 10+ years experience with desktop setup, building, troubleshooting, and component replacement
• 5 years experience with laptop troubleshooting and component replacement
• Printer and network planning, integration, and troubleshooting
• 5 years experience with AV equipment setup troubleshooting including projectors and sound systems
• Software installation and troubleshooting of Microsoft products, Adobe products, antivirus products, support and labeling software, and proprietary software per client needs
• OS Installation, maintenance, and troubleshooting - Windows 10, 8 and 7
• Restoration of missing and corrupt files
Experience with the following software
• Active Directory – Adding, Removing and Verifying User Permissions
• Acronis Imaging Software – Imaging Servers after Manufacture
• Microsoft SCCM – Installing, Updating and Maintaining Company equipment
Customer Service
---------------------
• 10+ years experience assisting both business customers and peers face-to-face and remote (email, telephone, and remote connect using TeamViewer and UltraVNC)
• Strong communication skills – able to interpret customer issues and needs to better understand technical errors they are experiencing
• Technical writing focusing on instructions for customers for usage and troubleshooting software
• Review and analysis of customer needs for PCs and provides recommendations and solutions
Work History
----------------
TEKSystems | Madison, WI June 2018 - Present
Help Desk Analyst – Contracted to American Family Insurance
ServiceNow – Creating and tracking incidents to Resolution
Active Directory – Adding, Removing and Verifying user permissions
SCCM – Installing, Updating and Maintaining Company Equipment
Educated Solutions Corp. | Waukesha, WI Jan – April 2018
PC Technician
ShopTrak – Server Build Specifications and Testing Needs
Acronis Imaging Software – Imaging Servers after build
Bits & Bytes PC Repair| Janesville, WI 2010 – Present
Personal Part-Time Business
Windows 7 & 10 – Installation, Troubleshooting, and Maintenance
Microsoft Office 365 – Installation, Configuration, and Troubleshooting
Networking – Plan, Install, Configure, Maintain
Software and Hardware Installation/Troubleshooting, Virus/Malware Removal
American Customer Care| Platteville, WI March – June 2013
Customer Service Represent
Phone based Tech Support for Uniden
troubleshoot, Warranties, Call Escalation
Swiss Colony | Monroe, WI 2007 – 2014
Auditor – Gather missing items for Customer Orders based on error sheets
Education & Training
------------------------
Upper Iowa University | Blackhawk Tech Branch, Janesville, WI 2007 – 2012
Information Systems – earned 102 credits towards a Bachelor’s of Information Systems with the intent to complete this degree program in the following year.
Volunteer Work
-------------------
Guest and registration services, security, general technical and AV setup/support for multiple conventions throughout Wisconsin and Minnesota from 2012 - present.
Researching and practicing in Linux (Ubuntu 16.04).
Continuing studies in Active Directory, Microsoft SCCM, Azure and Powershell.