Delkeithdra Spann
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Delkeithdra Spann

Delkeith’dra Spann
250 West Sample Rd. Apt.E120
Pompano Beach FL, 33064
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Objective
Retail professional that excels in fast-paced environment. Have Extensive experience in customer service, merchandising, POS systems and cash handling. Enthusiastic self-starter with excellent service skills. I am seeking shift or management position. Meticulous Crew Trainer, who excels at juggling multiple tasks and working under pressure. Experienced Crew Trainer with strong leadership and relationship- building skills. I am a hard worker that is able to adapt to any situation and is a fast learner.

Education
Florida Atlantic University
Bachelor in Business Management January 2017-Present

Coral Glades High School
High School Diploma August 2012-June 2016

Skills
Fast learner Excellent attention to detail
Cash register operations Highly dependable
Adapt to diverse groups Excellent people skills
Problem-solving skills Exceptional customer service

Work Experience
Hyatt Place, Boca Raton, FL
Kitchen Supervisor February 2019-July2020
Consistently provide friendly guest service and heartfelt hospitality
Create food orders for upcoming events
Set up spaces for events at the Hyatt Place
Greet customers and provide excellent customer service
Pleasantly and courteously interacted with customers
Prepare a variety of foods following approved procedures
Promptly handle guest complaints and concerns

Hyatt Place, Boca Raton, FL
Gallery Host February 2018-2019
Consistently provide friendly guest service and heartfelt hospitality
Greet customers and provide excellent customer service
Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
Pleasantly and courteously interacted with customers
Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
Promptly handle guest complaints and concerns

McDonald’s, Coconut Creek, FL
Crew Trainer September 2016-2018
Consistently provide friendly guest service and heartfelt hospitality
Promptly handle guest concerns and complaints
Demonstrates integrity and honesty while interacting with guest, co-workers and managers
Assist in Manager duties
Train incoming employees on McDonald’s expectations and regulations
Assemble food orders while maintaining appropriate portion control

McDonald’s, Coconut Creek, FL
Cashier October 2014-2016
Consistently provide friendly guest service and heartfelt hospitality
Greet customers and provide excellent customer service
Pleasantly and courteously interacted with customers
Prepared all food orders within a 2-3 minute time frame
Prepare a variety of foods according to customers’ order or supervisor’s instructions, following approved procedures
Promptly handle guest complaints and concerns

VOLUNTEER
Dance teacher assistant
Audio and Visual Technician
Dance Teacher
Youth Group Assistant
Youth group teacher

CERTIFICATIONS
CPR
Crew Trainer
Software: Microsoft Word, Excel and PowerPoint