Davis, Susan M
Susan M. Davis
DELAWARE WORK EXPERIENCE
Milford Housing Development Corporation � Milford, DE August 2018 -Present
Resource Development Specialist � Full -time � Planning Manager, Wells Fargo Regional Foundation Planning Grant to benefit the City of Milford, DE
� Program Manager, AmeriCorps Delaware Planning Grant to benefit the City of Milford, DE
� Research and prepare grant proposals to support MHDC�s programs, goals, and objectives
through state, federal, religious, charitable, civic, and professional organizations and
submitting grant applications and reports to all funders as required
� Entrepreneurial activities including identifying and evaluating available project, program, business,
and funding opportunities
� Develop partnerships with counties and cities, public agencies, lenders, grantors, and private
business to engage with MHDC�s programs
� Program design, development operations and promotions, including all homeownership programs: Mutual
Self -Help Program, Mission Builders, and Zero Energy Modular (ZeMod Delaware) and home repair
programs : Statewide Emergency Repair Program (SERP), Home Repair Program (HRP), and D elaware
Resilience Fund (DRF)
� Provide outreach via presentations, public rela tions, memberships, and participation in the
� communities we serve to engender support for MHDC�s mission and programs
� Create and disseminate social media, website, marketing, press releases and other relevant content
Central Delaware Habitat for Humanity � Dover, DE October 2017 -July 2018
Marketing & ReStore Support Coordinator � AmeriCorps Service Member, Full -time
� Write and implement marketing and communications plan (including social media strategy and monthly
editorial calendars)
� Create and track yearly marketing budget
� Regularly create and curate content to update website and social media
� Develop and maintain a data base with segmented contact lists in Constant Contact
� Create and disseminate quarterly newsletter, weekly sales fliers, coupons, signage, and regular paid
advertising in newspapers and on radio and tv
� Plan & promote ReStore events including; Pack -A-Truck, How to Clinics, Dine to Donates , & DIY Craft
Projects, Chamber of Commerce Mixers , etc.
� Represent AmeriCorps and Habitat at public events, conferences, trainings, and press interviews
Diamond State Community Land Trust � Dover, DE January 2017 -August 2017
Marketing and Communications Coordinator � AmeriCorps Service Member, Full -time
� Write and implement communications plan (including social media strategy)
� Research grant opportunities, gather supporting documentation, edit and proofread narrative for grant
applications (Grant Station )
� Publish annual report, annual occupancy certification letter, and an updated tri-fold marketing brochure
� Market programs through an Inventory of Homes (Power Point), Potential Homeowner Orientations (Event
Brite), Sales Flyers , (Publisher) and Post Homeownership Education (Publisher)
� Promote events, services, and advocacy -related activities via; a monthly newsletter Community
Connections (Constant Contact), websites (Go Daddy and WordPress), news alerts, press releases, paid
and free advertising, e-mail blasts (Constant Contact), and multiple social media platforms
� Write an historical education series and other regular columns such as Homeowner Hints and Did You
Know? for inclusion in a monthly newsletter (Constant Contact) and multiple social media channels
(Publisher)
� Regularly acknowledge and appreciate community partners, board members, staff, program participants,
homeowners, and members on social media and in the monthly newsletter
� Create a file structure and naming convention to maintain an archive of all photos, documents, and final
products (Drop Bo x)
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
3
Sussex County Habitat for Humanity � Georgetown, Delaware October 2015 -December 2016
Media Coordinator � AmeriCorps Service Member, Full -time
� Write and implement strategic narrative and communications plan (including social media strategy)
� Research grant opportunities and gather supporting documentation to strengthen applications
� Edit and proofread narrative for grant applications to private foundations and banks
� Secure sponsorships and gifts -in kind from community partners such as Wawa, CAMP Rehoboth, Ace
Hardware, Sherwin Williams, Moe�s Southwestern Grill and others
� Promote annual events such as Habitat�s largest fundraisers ; Indoor Winter Golf Clinic, Live and Silent
Auction, Golf Outing , and 25 TH Anniversary Celebration
� Promote team building activities such as holiday celebrations, summer picnic, volunteer appreciation , and
employee awards recognition
� Promote homeownership program events such as signing ceremonies, project blessings, settlements , and
home dedications
� Promote sponsored builds, framing frenzies , and fundraisers with community partners such as DogFish
Head, Johnny Jonosik World of Furniture, Lowe�s, A Touch of Italy and others
� Promote theme builds such as Vet Build, Women Build, Collegiate Challenge , and Benevolence Day s
� Market Habitat and AmeriCorps events, programs and services, and advocacy -related activities through
tools like our newsletter (Constant Contact), websites (Gingerfeet and Wix), news alerts and press
releases, advertising, e-mail blasts (Constant Contact), and social media
� Regularly acknowledge and appreciate partner families, individuals, volunteer groups, churches, schools,
and other community partners on social media and in our newsletter
K-mart (Sears Holdings, Inc.) � Rehoboth Beach, Delaware November 2014 -March 2015
Customer Service Desk Representative, Part -time Seasonal Employee
� Cashiering
� Multi -Line Telephone and Overhead Paging System Operator
� Check Cashing
� Gift Card Activation
� Process Refunds and Return Items to Stock
� Lay -Away Set -Up, Payments, Cancellations, and Pick -Up
� Inventory Processing, Tagging, Price Reductions, Security Sensor Application and Removal
� Wire Transfers (Western Union)
� Lottery Sales (State and National)
� Floor Maintenance and Recovery (Seasonal Items such as Christmas and NFL Merchandise)
VOLUNTEER EXPERIENCE
National Domestic Violence Survivor�s Network � USA August 2019 � Present
National Spokeswoman, Allstate Foundation, Part -time Volunteer
� Continue to present/interview about Domestic Violence, Intimate Partner Violence, and Financial Abuse as needed
� Videotape CBS This Morning with Purple Purse Ambassador Serena Williams & Host, Jericka Duncan - New York, NY (September 2019)
� Participate in Purple Purse Media Day (Interviews Online/Print Publications) - New York, NY (September 2019)
� Publications include; Glamour, Us, Self, Bustle, Elite Daily, Romper, AJ Impact, Mind Money Manners & others (October 2019)
� Participate in Media Training at Allstate Foundation - New York, NY (September 2019)
� Videotape Public Service Announcements at Optimus Studios - Chicago, IL (August 20 19) as part of a national media campaign on Financial Abuse & Domestic Violence by Leo Burnett, Chicago � Allstate estimates the campaign as a whole received over 8.5 million engagements which includes reactions, comments, shares, and views on social media
� Participate in Media Training at Allstate Foundation Headquarters - Chicago, IL (July 2019)
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
4
People�s Place � Milford, Delaware July 2015 -October 2015
Social Media Strategist � Allstate Foundation�s Purple Purse Challenge, Part -time Volunteer
� Social Media Strategist (Editorial Calendar)
� Fundraising, Event Planning, and Promotions (Event Brite and Crowd Rise )
� Written Communication Specialist
Unity of Rehoboth Beach � Rehoboth Beach, Delaware January 2014 -October 2015
Community Outreach Coordinator, Part -time Volunteer
� Founding Member, Founding Steering Committee Member
� Platform Assistant, Guest Speaker, and Class Facilitator (Native American Spirituality )
� Outreach and Service Coordinator
� Social Media Strategist, Event Planner, and Communication Specialist
Lewes Public Library � Lewes, Delaware October 2012 -December 2014
Morning Transit Clerk/Circulation Desk Clerk, Part -time Volunteer
� Receive and distribute books, magazines, and audio/visual materials through the Delaware State Inter -
Library Transit System
� Sort, check in, and place appropriate holds on all received materials
� Contact library patrons regarding the arrival of their requested materials
� Shelve returned or reserved materials appropriately
� Assist Library staff, fellow volunteers, and patrons with check in/out, locating materials, and proper
utilization of all available library resources including reserving computers and facilities
VIRGINIA EMPLOYMENT EXPERIENCE
L-3 Communications � Virginia Beach, Virginia June 2010 -July 2011
Sr. Principal Instructional Designer/Quality Assurance Specialist, Integral Solutions Department, C2S2 Division
� Analyze source materials and references related to various projects
� Assist in the design of the course objectives for various projects
� Assist in the design of the L-3 storyboard development, production, and quality assurance processes
� Perform quality assurance reviews of the storyboard, production, and quality assurance process documents
� Assist in the development of the CBT storyboards and ILT lesson plans
� Perform quality assurance reviews of storyboards for the CBT, ILT, and DLI projects
� Perform quality assurance reviews of contract proposals, internal and external correspondence, and briefs
� Periodically evaluate and implement new processes, standards, procedures, and job aids
� Cross -train/mentor Jr. Curriculum Developers, ISDs, and Quality Assurance Reviewers
Concurrent Technologies Corporation � Virginia Beach, Virginia October 2008 -June 2010
Quality Assurance Specialist/Sr. Instructional Systems Designer, Learning Standards Office, Center for Personal & Professional
Development at Dam Neck Naval Annex
� Meet all stakeholders to plan/implement CPPD�s initial curriculum development quality assurance program
� CPPD�s stakeholders include; civil servants, active and retired military personnel, and CTC contractors all
serving as training or project managers, subject matter experts, instructional systems designers,
programmers, QA specialists, or media specialists
� Establish/maintain quality assurance process flows, style guides, templates, job aids, and checklists
� Perform quality assurance reviews/edits on soft skills ILT/CBT courses IAW NAVEDTRA 130B
� Cross -train/mentor Jr. Curriculum Developers, Instructional Systems Designers, and QA Reviewers
� Serve as Quality Assurance Manager/Editor for the NAVEDTRA 134 and NOFFS 2009 Re -write Teams
� Edit the Navy Leadership Planning Guide and Calendar , the Naval Education and Training Series
(NAVEDTRA), and the Navy Operational Fitness and Fueling Series (NOFFS) at the request of the
Commanding Officer of CPPD, Jonathan Picker
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
5
General Dynamics Information Technology - Virginia Beach, Virginia April 2006 -September 2008
Technical Editor/Instructional Systems Designer III, Aviation & Joint Warfare Division
� Design and develop technical content for CAI, ICW, and ILT
� Develop training objectives and assessment materials as appropriate for each project
� Interact with subject matter experts to ensure the accuracy of technical content
� Co -ordinate with graphic artists and computer programmers to produce high -quality CAI and ICW
� Review, proofread, and edit the work of all peer ISDs as a final quality assurance check prior to
deadline delivery to Department of Defense clients
� Adhere to GDIT style guide, individual project standards and formatting guides, and strict deadlines
AMERIGROUP Corporation - Virginia Beach, Virginia October 2004 -March 2006
Technical Writing Consultant/Instructional Systems Designer, Organizational Development & Training Department
� Write, edit, and proofread training materials to help claims department associates
transition from AMISYS to a new healthcare information management system, Facets
� Collaborate with instructional designers, subject matter experts, trainers, and other consultants
� Participate in all train the trainer activities related to claims materials
� Create claims process workflows, procedures, trainee, and facilitator materials
� Ensure compliance with AMERIGROUP style guide in all written materials under deadline pressure
Kelly Professional Services - Hampton Roads, VA July 2003 -October 2004
Various temporary placements include:
� Farm Fresh Corporate Headquarters - 20th Annual Charity Golf Classic , Summer 2003
� American Express Financial Advisors - Front Office Manager , 2003
� Anthem Blue Cross and Blue Shield - Enrollment Department , 2003 -2004
� Pilot Inter -modal, J. & D. Transport and Service Transfer, Inc. - Payroll with Garnishments, 2004
� Regent University - Alumni Relations Phone -a-thon , Summer 2004
Diocese of Richmond � Portsmouth, VA August 2002 -June 2003
Development Director, Portsmouth Catholic Elementary School, One -year Contract
� Manage on-going development, marketing, and capital campaigns
� Incorporate disparate stakeholder concerns from alumni, parents, students, board members, and diocesan representatives in all fundraising and development efforts
� Organize the two largest annual fundraisers - a silent auction and a golf outing
� Launch a co-existing community education campaign to foster stewardship and generosity of spirit
� Track all donations, volunteer service hours, and financial gifts
� Write/personalize giving requests and thank you letters
� Develop template letters/forms and create monthly newsletters
EDUCATION AND CERTIFICATIONS
Certified Social Media Strategist 2014, 2016, 2018 , 2020
National Institute for Social Media - Minneapolis, Minnesota
Doctor of Philosophy, The Communication Arts (Coursework Only)
Regent University, College of Communication Arts, Virginia Beach, Virginia
2009
Master of Arts, English and Publishing
Rosemont College - Rosemont, Pennsylvania
1998
Bachelor of Arts, English Writing
Eastern University - St. Davids, Pennsylvania
1996
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
6
SOFTWARE USAGE
� Windows Outlook, and Internet Explorer
� Microsoft Office Suite 2003, 2007, and 2010 including; Word, Excel, PowerPoint, Publisher, and Visio
� Non -profit information systems including; Ginger Feet, Event Brite, Crowd Rise, and First Giving
� University information systems including; CARS, Banner, Blackboard, and GENISYS
� Healthcare information systems including; Facets and AMISYS (Both for claims and enrollment)
PROFESSIONAL DEVELOPMENT
� National Alliance Virtual Town Hall on Domestic Violence � 2020 (People�s Place & Delaware Coalition Against Domestic Violence)
� Domestic Violence 101 Training Course � 2020 (Delaware Coalition Against Domestic Violence)
� Housing Assistance Council National Conference � Virtual Event 2020 (MHDC)
� The Unconference , Wells Fargo Regional Foundation � Virtual Event 2020 (MHDC)
� Reframe Association National Conference � Kingsport, TN 2018 (MHDC)
� Housing Assistance Council National Conference � Washington, DC 2018 (MHDC)
� Financial Literacy and Empowerment Workshop � 2017 by The Money School (AmeriCorps Delaware)
� Lead Your Way Training Workshops � 2016, 2017 and 2018 (AmeriCorps Delaware)
� Delaware Governor�s Conference on Housing � 2016 (AmeriCorps Delaware) and 2018 (MHDC)
� Delaware Association of Volunteer Administrator�s Conference � 2016, 2017 , 2018 (AmeriCorps Delaware) and 2020 (MHDC)
� Women�s Financial Literacy and Empowerment Workshop � 2015 People�s Place )
� The George Washington University, Project Management Course , Virginia Beach, VA � 2009 (CTC)
� The Seven Habits of Highly Effective People , Virginia Beach, VA � 2009 (CTC)
AWARDS, HONORS, AND SPECIAL SKILLS
� 2020 Presenter, National Summit on Economic Justice & Domestic Violence, The Biden Institute at University of Delaware
� 2020 Presenter, The Truth Is: An Autobiographical Video on DV Survivorsh ip & Financial Comeback
� 2018 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Central Delaware Habitat for Humanity ReStore
� 2017 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Diamond State Community Land Trust
� 2016 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Sussex County Habitat for Humanity
� 2010 Certi ficate of Commendation from Captain J. Picker, Center for Personal and Professional Development (CPPD) 1520 Operations Manual QA/Edit (CTC)
� 2010 Certificate of Commendation from Captain J. Picker, Navy Operational Fitness and Fueling System (NOFFS) QA/Edit (CTC)
� 2009 Letter of Appreciation from Rear Admiral Lotrin, Navy Education and Training Guide (NAVEDTRA) 134 Re -write, Edit, and Proofread Team (CTC)
� 2006 Government Security (Secret) Clearance (GDIT)
� 2001 Employee of the Year, National B usiness Service Center & National Payroll Solutions
� 1998 Guest Lecturer, Pennsylvania Institute of Technology
� 1997 Presenter, Rosemont College , Freshman Colloquium
� 1996 Summer Internship, The Philadelphia Inquirer with Lead Reporter, Suzanne Gordon
� Internet research, social media marketing, reporting, blogging, and photography
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
7
SUMMARY OF PREVIOUS EXPERIENCES BY INDUSTRY
Writing, Editing, Proofreading, and Teaching Experience
� Adjunct Professor of English Writing - Widener, Eastern, and Neumann Universities, and Delaware County Community College, 1998 -2002
� Adjunct Professor of Writing for Nurses - Roxborough Nursing College, 1998 -1999
� Adjunct Professor of Writing for Law - Widener Law School, 2000
� Professional Writing Tutor - La Salle University, Academic Discovery Program , 1999 -2000
� Writing Center Specialist - Rosemont College, 1996 -1998
� Journalism Intern - The Philadelphia Inquirer with Lead Reporter, Suzanne Gordon, Summer 1996
� Technical Writer - Villanova University, Human Resources (Training Manuals), Summer 1996
� Technical Writer - Cabrini College, Human Resources (Templates), Summer 1996
Development and Public Relations Experience
� Regent University - Alumni Relations Phone -a-thon , Summer 2004
� Farm Fresh Corporate Headquarters - 20th Annual Charity Golf Classic , Summer 2003
� Diocese of Richmond (Portsmouth Catholic) - Silent Auction and Charity Golf Classic , 2002 -2003
� Saint Agnes Hospital and Burn Center - Gala Dinner and Charity Golf Classic , 1998
� Neumann University - Silent Auction, Art Auction, and Alumni Gala Dinner , 1986 -1988
� Neumann University - Public/Alumni Relations Representative , 1986 -1988
MY SPECIAL INTERESTS
� Domestic Violence & Financial Abuse
� Affordable Housing Solutions
� Autism Speaks, Autism Delaware, Annual Walk for Autism
� Immanuel Cold Shelter , Delaware Code Purple
� Clothing Our Kids
� Science of Mind, Law of Attraction, a nd Unity
� The Performing Arts
� Photography
Susan M. Davis
DELAWARE WORK EXPERIENCE
Milford Housing Development Corporation � Milford, DE August 2018 -Present
Resource Development Specialist � Full -time � Planning Manager, Wells Fargo Regional Foundation Planning Grant to benefit the City of Milford, DE
� Program Manager, AmeriCorps Delaware Planning Grant to benefit the City of Milford, DE
� Research and prepare grant proposals to support MHDC�s programs, goals, and objectives
through state, federal, religious, charitable, civic, and professional organizations and
submitting grant applications and reports to all funders as required
� Entrepreneurial activities including identifying and evaluating available project, program, business,
and funding opportunities
� Develop partnerships with counties and cities, public agencies, lenders, grantors, and private
business to engage with MHDC�s programs
� Program design, development operations and promotions, including all homeownership programs: Mutual
Self -Help Program, Mission Builders, and Zero Energy Modular (ZeMod Delaware) and home repair
programs : Statewide Emergency Repair Program (SERP), Home Repair Program (HRP), and D elaware
Resilience Fund (DRF)
� Provide outreach via presentations, public rela tions, memberships, and participation in the
� communities we serve to engender support for MHDC�s mission and programs
� Create and disseminate social media, website, marketing, press releases and other relevant content
Central Delaware Habitat for Humanity � Dover, DE October 2017 -July 2018
Marketing & ReStore Support Coordinator � AmeriCorps Service Member, Full -time
� Write and implement marketing and communications plan (including social media strategy and monthly
editorial calendars)
� Create and track yearly marketing budget
� Regularly create and curate content to update website and social media
� Develop and maintain a data base with segmented contact lists in Constant Contact
� Create and disseminate quarterly newsletter, weekly sales fliers, coupons, signage, and regular paid
advertising in newspapers and on radio and tv
� Plan & promote ReStore events including; Pack -A-Truck, How to Clinics, Dine to Donates , & DIY Craft
Projects, Chamber of Commerce Mixers , etc.
� Represent AmeriCorps and Habitat at public events, conferences, trainings, and press interviews
Diamond State Community Land Trust � Dover, DE January 2017 -August 2017
Marketing and Communications Coordinator � AmeriCorps Service Member, Full -time
� Write and implement communications plan (including social media strategy)
� Research grant opportunities, gather supporting documentation, edit and proofread narrative for grant
applications (Grant Station )
� Publish annual report, annual occupancy certification letter, and an updated tri-fold marketing brochure
� Market programs through an Inventory of Homes (Power Point), Potential Homeowner Orientations (Event
Brite), Sales Flyers , (Publisher) and Post Homeownership Education (Publisher)
� Promote events, services, and advocacy -related activities via; a monthly newsletter Community
Connections (Constant Contact), websites (Go Daddy and WordPress), news alerts, press releases, paid
and free advertising, e-mail blasts (Constant Contact), and multiple social media platforms
� Write an historical education series and other regular columns such as Homeowner Hints and Did You
Know? for inclusion in a monthly newsletter (Constant Contact) and multiple social media channels
(Publisher)
� Regularly acknowledge and appreciate community partners, board members, staff, program participants,
homeowners, and members on social media and in the monthly newsletter
� Create a file structure and naming convention to maintain an archive of all photos, documents, and final
products (Drop Bo x)
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
3
Sussex County Habitat for Humanity � Georgetown, Delaware October 2015 -December 2016
Media Coordinator � AmeriCorps Service Member, Full -time
� Write and implement strategic narrative and communications plan (including social media strategy)
� Research grant opportunities and gather supporting documentation to strengthen applications
� Edit and proofread narrative for grant applications to private foundations and banks
� Secure sponsorships and gifts -in kind from community partners such as Wawa, CAMP Rehoboth, Ace
Hardware, Sherwin Williams, Moe�s Southwestern Grill and others
� Promote annual events such as Habitat�s largest fundraisers ; Indoor Winter Golf Clinic, Live and Silent
Auction, Golf Outing , and 25 TH Anniversary Celebration
� Promote team building activities such as holiday celebrations, summer picnic, volunteer appreciation , and
employee awards recognition
� Promote homeownership program events such as signing ceremonies, project blessings, settlements , and
home dedications
� Promote sponsored builds, framing frenzies , and fundraisers with community partners such as DogFish
Head, Johnny Jonosik World of Furniture, Lowe�s, A Touch of Italy and others
� Promote theme builds such as Vet Build, Women Build, Collegiate Challenge , and Benevolence Day s
� Market Habitat and AmeriCorps events, programs and services, and advocacy -related activities through
tools like our newsletter (Constant Contact), websites (Gingerfeet and Wix), news alerts and press
releases, advertising, e-mail blasts (Constant Contact), and social media
� Regularly acknowledge and appreciate partner families, individuals, volunteer groups, churches, schools,
and other community partners on social media and in our newsletter
K-mart (Sears Holdings, Inc.) � Rehoboth Beach, Delaware November 2014 -March 2015
Customer Service Desk Representative, Part -time Seasonal Employee
� Cashiering
� Multi -Line Telephone and Overhead Paging System Operator
� Check Cashing
� Gift Card Activation
� Process Refunds and Return Items to Stock
� Lay -Away Set -Up, Payments, Cancellations, and Pick -Up
� Inventory Processing, Tagging, Price Reductions, Security Sensor Application and Removal
� Wire Transfers (Western Union)
� Lottery Sales (State and National)
� Floor Maintenance and Recovery (Seasonal Items such as Christmas and NFL Merchandise)
VOLUNTEER EXPERIENCE
National Domestic Violence Survivor�s Network � USA August 2019 � Present
National Spokeswoman, Allstate Foundation, Part -time Volunteer
� Continue to present/interview about Domestic Violence, Intimate Partner Violence, and Financial Abuse as needed
� Videotape CBS This Morning with Purple Purse Ambassador Serena Williams & Host, Jericka Duncan - New York, NY (September 2019)
� Participate in Purple Purse Media Day (Interviews Online/Print Publications) - New York, NY (September 2019)
� Publications include; Glamour, Us, Self, Bustle, Elite Daily, Romper, AJ Impact, Mind Money Manners & others (October 2019)
� Participate in Media Training at Allstate Foundation - New York, NY (September 2019)
� Videotape Public Service Announcements at Optimus Studios - Chicago, IL (August 20 19) as part of a national media campaign on Financial Abuse & Domestic Violence by Leo Burnett, Chicago � Allstate estimates the campaign as a whole received over 8.5 million engagements which includes reactions, comments, shares, and views on social media
� Participate in Media Training at Allstate Foundation Headquarters - Chicago, IL (July 2019)
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
4
People�s Place � Milford, Delaware July 2015 -October 2015
Social Media Strategist � Allstate Foundation�s Purple Purse Challenge, Part -time Volunteer
� Social Media Strategist (Editorial Calendar)
� Fundraising, Event Planning, and Promotions (Event Brite and Crowd Rise )
� Written Communication Specialist
Unity of Rehoboth Beach � Rehoboth Beach, Delaware January 2014 -October 2015
Community Outreach Coordinator, Part -time Volunteer
� Founding Member, Founding Steering Committee Member
� Platform Assistant, Guest Speaker, and Class Facilitator (Native American Spirituality )
� Outreach and Service Coordinator
� Social Media Strategist, Event Planner, and Communication Specialist
Lewes Public Library � Lewes, Delaware October 2012 -December 2014
Morning Transit Clerk/Circulation Desk Clerk, Part -time Volunteer
� Receive and distribute books, magazines, and audio/visual materials through the Delaware State Inter -
Library Transit System
� Sort, check in, and place appropriate holds on all received materials
� Contact library patrons regarding the arrival of their requested materials
� Shelve returned or reserved materials appropriately
� Assist Library staff, fellow volunteers, and patrons with check in/out, locating materials, and proper
utilization of all available library resources including reserving computers and facilities
VIRGINIA EMPLOYMENT EXPERIENCE
L-3 Communications � Virginia Beach, Virginia June 2010 -July 2011
Sr. Principal Instructional Designer/Quality Assurance Specialist, Integral Solutions Department, C2S2 Division
� Analyze source materials and references related to various projects
� Assist in the design of the course objectives for various projects
� Assist in the design of the L-3 storyboard development, production, and quality assurance processes
� Perform quality assurance reviews of the storyboard, production, and quality assurance process documents
� Assist in the development of the CBT storyboards and ILT lesson plans
� Perform quality assurance reviews of storyboards for the CBT, ILT, and DLI projects
� Perform quality assurance reviews of contract proposals, internal and external correspondence, and briefs
� Periodically evaluate and implement new processes, standards, procedures, and job aids
� Cross -train/mentor Jr. Curriculum Developers, ISDs, and Quality Assurance Reviewers
Concurrent Technologies Corporation � Virginia Beach, Virginia October 2008 -June 2010
Quality Assurance Specialist/Sr. Instructional Systems Designer, Learning Standards Office, Center for Personal & Professional
Development at Dam Neck Naval Annex
� Meet all stakeholders to plan/implement CPPD�s initial curriculum development quality assurance program
� CPPD�s stakeholders include; civil servants, active and retired military personnel, and CTC contractors all
serving as training or project managers, subject matter experts, instructional systems designers,
programmers, QA specialists, or media specialists
� Establish/maintain quality assurance process flows, style guides, templates, job aids, and checklists
� Perform quality assurance reviews/edits on soft skills ILT/CBT courses IAW NAVEDTRA 130B
� Cross -train/mentor Jr. Curriculum Developers, Instructional Systems Designers, and QA Reviewers
� Serve as Quality Assurance Manager/Editor for the NAVEDTRA 134 and NOFFS 2009 Re -write Teams
� Edit the Navy Leadership Planning Guide and Calendar , the Naval Education and Training Series
(NAVEDTRA), and the Navy Operational Fitness and Fueling Series (NOFFS) at the request of the
Commanding Officer of CPPD, Jonathan Picker
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
5
General Dynamics Information Technology - Virginia Beach, Virginia April 2006 -September 2008
Technical Editor/Instructional Systems Designer III, Aviation & Joint Warfare Division
� Design and develop technical content for CAI, ICW, and ILT
� Develop training objectives and assessment materials as appropriate for each project
� Interact with subject matter experts to ensure the accuracy of technical content
� Co -ordinate with graphic artists and computer programmers to produce high -quality CAI and ICW
� Review, proofread, and edit the work of all peer ISDs as a final quality assurance check prior to
deadline delivery to Department of Defense clients
� Adhere to GDIT style guide, individual project standards and formatting guides, and strict deadlines
AMERIGROUP Corporation - Virginia Beach, Virginia October 2004 -March 2006
Technical Writing Consultant/Instructional Systems Designer, Organizational Development & Training Department
� Write, edit, and proofread training materials to help claims department associates
transition from AMISYS to a new healthcare information management system, Facets
� Collaborate with instructional designers, subject matter experts, trainers, and other consultants
� Participate in all train the trainer activities related to claims materials
� Create claims process workflows, procedures, trainee, and facilitator materials
� Ensure compliance with AMERIGROUP style guide in all written materials under deadline pressure
Kelly Professional Services - Hampton Roads, VA July 2003 -October 2004
Various temporary placements include:
� Farm Fresh Corporate Headquarters - 20th Annual Charity Golf Classic , Summer 2003
� American Express Financial Advisors - Front Office Manager , 2003
� Anthem Blue Cross and Blue Shield - Enrollment Department , 2003 -2004
� Pilot Inter -modal, J. & D. Transport and Service Transfer, Inc. - Payroll with Garnishments, 2004
� Regent University - Alumni Relations Phone -a-thon , Summer 2004
Diocese of Richmond � Portsmouth, VA August 2002 -June 2003
Development Director, Portsmouth Catholic Elementary School, One -year Contract
� Manage on-going development, marketing, and capital campaigns
� Incorporate disparate stakeholder concerns from alumni, parents, students, board members, and diocesan representatives in all fundraising and development efforts
� Organize the two largest annual fundraisers - a silent auction and a golf outing
� Launch a co-existing community education campaign to foster stewardship and generosity of spirit
� Track all donations, volunteer service hours, and financial gifts
� Write/personalize giving requests and thank you letters
� Develop template letters/forms and create monthly newsletters
EDUCATION AND CERTIFICATIONS
Certified Social Media Strategist 2014, 2016, 2018 , 2020
National Institute for Social Media - Minneapolis, Minnesota
Doctor of Philosophy, The Communication Arts (Coursework Only)
Regent University, College of Communication Arts, Virginia Beach, Virginia
2009
Master of Arts, English and Publishing
Rosemont College - Rosemont, Pennsylvania
1998
Bachelor of Arts, English Writing
Eastern University - St. Davids, Pennsylvania
1996
Susan M. Davis, M.A.
------------
32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
6
SOFTWARE USAGE
� Windows Outlook, and Internet Explorer
� Microsoft Office Suite 2003, 2007, and 2010 including; Word, Excel, PowerPoint, Publisher, and Visio
� Non -profit information systems including; Ginger Feet, Event Brite, Crowd Rise, and First Giving
� University information systems including; CARS, Banner, Blackboard, and GENISYS
� Healthcare information systems including; Facets and AMISYS (Both for claims and enrollment)
PROFESSIONAL DEVELOPMENT
� National Alliance Virtual Town Hall on Domestic Violence � 2020 (People�s Place & Delaware Coalition Against Domestic Violence)
� Domestic Violence 101 Training Course � 2020 (Delaware Coalition Against Domestic Violence)
� Housing Assistance Council National Conference � Virtual Event 2020 (MHDC)
� The Unconference , Wells Fargo Regional Foundation � Virtual Event 2020 (MHDC)
� Reframe Association National Conference � Kingsport, TN 2018 (MHDC)
� Housing Assistance Council National Conference � Washington, DC 2018 (MHDC)
� Financial Literacy and Empowerment Workshop � 2017 by The Money School (AmeriCorps Delaware)
� Lead Your Way Training Workshops � 2016, 2017 and 2018 (AmeriCorps Delaware)
� Delaware Governor�s Conference on Housing � 2016 (AmeriCorps Delaware) and 2018 (MHDC)
� Delaware Association of Volunteer Administrator�s Conference � 2016, 2017 , 2018 (AmeriCorps Delaware) and 2020 (MHDC)
� Women�s Financial Literacy and Empowerment Workshop � 2015 People�s Place )
� The George Washington University, Project Management Course , Virginia Beach, VA � 2009 (CTC)
� The Seven Habits of Highly Effective People , Virginia Beach, VA � 2009 (CTC)
AWARDS, HONORS, AND SPECIAL SKILLS
� 2020 Presenter, National Summit on Economic Justice & Domestic Violence, The Biden Institute at University of Delaware
� 2020 Presenter, The Truth Is: An Autobiographical Video on DV Survivorsh ip & Financial Comeback
� 2018 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Central Delaware Habitat for Humanity ReStore
� 2017 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Diamond State Community Land Trust
� 2016 Certificate of National Service from Corporation for National & Community Service (CNCS) - AmeriCorps Delaware � Sussex County Habitat for Humanity
� 2010 Certi ficate of Commendation from Captain J. Picker, Center for Personal and Professional Development (CPPD) 1520 Operations Manual QA/Edit (CTC)
� 2010 Certificate of Commendation from Captain J. Picker, Navy Operational Fitness and Fueling System (NOFFS) QA/Edit (CTC)
� 2009 Letter of Appreciation from Rear Admiral Lotrin, Navy Education and Training Guide (NAVEDTRA) 134 Re -write, Edit, and Proofread Team (CTC)
� 2006 Government Security (Secret) Clearance (GDIT)
� 2001 Employee of the Year, National B usiness Service Center & National Payroll Solutions
� 1998 Guest Lecturer, Pennsylvania Institute of Technology
� 1997 Presenter, Rosemont College , Freshman Colloquium
� 1996 Summer Internship, The Philadelphia Inquirer with Lead Reporter, Suzanne Gordon
� Internet research, social media marketing, reporting, blogging, and photography
Susan M. Davis, M.A.
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32594 Seaview Loop � Millsboro, DE 19958
(Mobile) 1-757 -969 -2008
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SUMMARY OF PREVIOUS EXPERIENCES BY INDUSTRY
Writing, Editing, Proofreading, and Teaching Experience
� Adjunct Professor of English Writing - Widener, Eastern, and Neumann Universities, and Delaware County Community College, 1998 -2002
� Adjunct Professor of Writing for Nurses - Roxborough Nursing College, 1998 -1999
� Adjunct Professor of Writing for Law - Widener Law School, 2000
� Professional Writing Tutor - La Salle University, Academic Discovery Program , 1999 -2000
� Writing Center Specialist - Rosemont College, 1996 -1998
� Journalism Intern - The Philadelphia Inquirer with Lead Reporter, Suzanne Gordon, Summer 1996
� Technical Writer - Villanova University, Human Resources (Training Manuals), Summer 1996
� Technical Writer - Cabrini College, Human Resources (Templates), Summer 1996
Development and Public Relations Experience
� Regent University - Alumni Relations Phone -a-thon , Summer 2004
� Farm Fresh Corporate Headquarters - 20th Annual Charity Golf Classic , Summer 2003
� Diocese of Richmond (Portsmouth Catholic) - Silent Auction and Charity Golf Classic , 2002 -2003
� Saint Agnes Hospital and Burn Center - Gala Dinner and Charity Golf Classic , 1998
� Neumann University - Silent Auction, Art Auction, and Alumni Gala Dinner , 1986 -1988
� Neumann University - Public/Alumni Relations Representative , 1986 -1988
MY SPECIAL INTERESTS
� Domestic Violence & Financial Abuse
� Affordable Housing Solutions
� Autism Speaks, Autism Delaware, Annual Walk for Autism
� Immanuel Cold Shelter , Delaware Code Purple
� Clothing Our Kids
� Science of Mind, Law of Attraction, a nd Unity
� The Performing Arts
� Photography