Davis Resume
PAMELA DAVIS
Orlando, FL 32839
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Professional Profile:
Enthusiastic and highly motivated Customer Service Representative seeking a career opportunity where I can utilize my 15+ years of combined experience to provide exceptional customer service. Dedicated and tactful with significant knowledge and experience in solving problems and ensuring compliance. Aiming to gain employment with a stable and progressive company that will allow for professional growth and career development.
Core Skills & Strengths:
? Strong Work Ethic
? Excellent Communication skills
? Creative
? Team-Focused
? Highly Organized
? Self-Directed ? Exceptional Customer Service
? Problem Solving
? Detail Oriented
? Prioritizes
? Multitasker
? Flexible
Professional Experience:
24-7 Intouch
Line of Business � Dick�s Sporting Goods Nov 2020�Dec 2020
� Inbound Calls for multiple chains attached to Main Line of Business ( Golf Galaxy, Field and Stream)
� Placing Orders for Clients experiencing difficulties
� Tracking Orders via Fedex and other delivery services for package delivery
� Sending via email Information for Clients to have Heavy Items delivered and or assembled at time of delivery
� Price Adjustments
Conduent
Call Center Representative Apr 2019 � Oct 2019
� Improved participant decision-making process by advising participants on plan provisions in two or more of the following areas: Daily Cash Payments, Sunpass Account to save money as, pass would provide discounts.
� Responded to client specific inquiries through multi-channels, i.e. including telephone and web correspondence
� Completed transaction(s) related to the customer�s inquiry with limited supervision while meeting timeliness and accuracy standards
� Documented calls by creating detailed notes in the case management system
� Completed callbacks in a timely manner and escalated as appropriate
� Adhered to call center metrics and guidelines within established procedures
� Explained the appropriate participant forms and provided guidance on completion
Nova Staffing Agency � (Sephora)
Beauty Consultant Oct 2018 � Apr 2019
� Answered inbound calls regarding product feedback
� Opened new accounts and updated payment information
� Processed orders and refunds
� Tracked orders, sent samples for client education and assisted in solving problems
Kelly Staffing Agency
Customer Service Representative Sept 2018 � Oct 2018
� Responsible for taking inbound calls to assist customers
� Assisted in setting up orders and payment processing
We Do Duct A/C Cleaning Sales and Service
Administrative Manager Oct 2002 � Nov 2012
� Maintained daily shipment orders
� Dispatched service personnel to client location
� Ordered inventory as needed
� Kept track of customer orders
� Provided exceptional customer service for all incoming and outgoing calls
� Managed all customer and client correspondence
� Responsible for making weekly bank deposits, monthly reconciliations, accounts payable, receivables and payroll
Education: Additional Proficiencies:
Everest University
Certification in Medical Billing/Coding, 2013
Texas Tech University
Degree: Associate in Business Management and Accounting, 1985
Willowridge High School
Graduated 1982, HS Diploma � Permit filing
� Insurance Billing
� Medical Billing/Coding
� Computer Proficient � Microsoft Office Suite, QuickBooks
� HIPAA Compliant/Certified
� Personnel software experience
� Training/Leadership
PAMELA DAVIS
Orlando, FL 32839
------------
A------------
Professional Profile:
Enthusiastic and highly motivated Customer Service Representative seeking a career opportunity where I can utilize my 15+ years of combined experience to provide exceptional customer service. Dedicated and tactful with significant knowledge and experience in solving problems and ensuring compliance. Aiming to gain employment with a stable and progressive company that will allow for professional growth and career development.
Core Skills & Strengths:
? Strong Work Ethic
? Excellent Communication skills
? Creative
? Team-Focused
? Highly Organized
? Self-Directed ? Exceptional Customer Service
? Problem Solving
? Detail Oriented
? Prioritizes
? Multitasker
? Flexible
Professional Experience:
24-7 Intouch
Line of Business � Dick�s Sporting Goods Nov 2020�Dec 2020
� Inbound Calls for multiple chains attached to Main Line of Business ( Golf Galaxy, Field and Stream)
� Placing Orders for Clients experiencing difficulties
� Tracking Orders via Fedex and other delivery services for package delivery
� Sending via email Information for Clients to have Heavy Items delivered and or assembled at time of delivery
� Price Adjustments
Conduent
Call Center Representative Apr 2019 � Oct 2019
� Improved participant decision-making process by advising participants on plan provisions in two or more of the following areas: Daily Cash Payments, Sunpass Account to save money as, pass would provide discounts.
� Responded to client specific inquiries through multi-channels, i.e. including telephone and web correspondence
� Completed transaction(s) related to the customer�s inquiry with limited supervision while meeting timeliness and accuracy standards
� Documented calls by creating detailed notes in the case management system
� Completed callbacks in a timely manner and escalated as appropriate
� Adhered to call center metrics and guidelines within established procedures
� Explained the appropriate participant forms and provided guidance on completion
Nova Staffing Agency � (Sephora)
Beauty Consultant Oct 2018 � Apr 2019
� Answered inbound calls regarding product feedback
� Opened new accounts and updated payment information
� Processed orders and refunds
� Tracked orders, sent samples for client education and assisted in solving problems
Kelly Staffing Agency
Customer Service Representative Sept 2018 � Oct 2018
� Responsible for taking inbound calls to assist customers
� Assisted in setting up orders and payment processing
We Do Duct A/C Cleaning Sales and Service
Administrative Manager Oct 2002 � Nov 2012
� Maintained daily shipment orders
� Dispatched service personnel to client location
� Ordered inventory as needed
� Kept track of customer orders
� Provided exceptional customer service for all incoming and outgoing calls
� Managed all customer and client correspondence
� Responsible for making weekly bank deposits, monthly reconciliations, accounts payable, receivables and payroll
Education: Additional Proficiencies:
Everest University
Certification in Medical Billing/Coding, 2013
Texas Tech University
Degree: Associate in Business Management and Accounting, 1985
Willowridge High School
Graduated 1982, HS Diploma � Permit filing
� Insurance Billing
� Medical Billing/Coding
� Computer Proficient � Microsoft Office Suite, QuickBooks
� HIPAA Compliant/Certified
� Personnel software experience
� Training/Leadership