David Gamligo
Yao Gamligo
5727 Zane Avenue North, Crystal, Minnesota 55429 �------------ � ------------
SUMMARY OF QUALIFICATIONS
� One full years� worth of experience working in IT
� Ability to adapt to multiple work environments and situations while maintaining both customer and employer satisfaction
� Professional experience troubleshooting Widows, and Mac OS issues
� Professional experience with desktop, laptop, and phone hardware teardown, part replacement, and overall repair
� Competed in the 2018 National Collegiate Cyber Defense Competition held at South Dakota State University
EDUCATION
Associates of Applied Science - Computer Support & Network Administration Anticipated Graduation; May 2022
Minneapolis Community and Technical College Minneapolis, MN
Relevant Coursework: Programming Logic and Design; Data Communications; and Information Technology Concepts
EXPERIENCE
Computer Technician 06/2020 to 08/2020 Trinity3 Technology St. Paul, MN
� Proficiently analyzed computer hardware problems, rectifying them, and expertly servicing and replacing parts when necessary
� Carefully acted as the middleman between user and manufacturer when equipment must be sent to the latter for repair
� Set up and solved problems with computer network systems, cabling, and wireless networks
� Configured email accounts for school districts to use on their devices through POP3, Outlook, IMAP, and Google
Advanced Repair Technician 07/2017 to 01/2018 Best Buy (Geek Squad) Fargo, ND
� Proficiently implemented preventive maintenance measures for clients, to decrease future failures in computer systems and hardware
� Expertly conducted diagnostic procedures for clients using standard deductive reasoning to determine root cause of customer problems and provide accurate repair recommendations
� Carefully completed partial or full dismantling of equipment for clients to quickly repair or replace defective components and restore functionality
� Quickly responded to customer service calls while maintaining professionalism to properly assist clients regarding malfunctioning devices and completed repairs effectively, improving overall customer satisfaction
OTHER EXPERIENCE
Parking Lot Attendant/Customer service 06/2017 to 9/2017
The Home Depot Brooklyn Park, MN
� Developed reputation as an efficient service provider with high levels of accuracy in customer satisfaction.
� Bagged and boxed sold merchandise per customer's request.
� Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.
SKILLS
Proficient in Microsoft Word and Excel; Proficient in Microsoft 7, 8, and 10 (specifically troubleshooting issues with the operating system); Knowledge in python, c++, c#, and visual basic; Microsoft System Maintenance; DNS server management and setup; Experience using virtual machines; and Firewall management
Yao Gamligo
5727 Zane Avenue North, Crystal, Minnesota 55429 �------------ � ------------
SUMMARY OF QUALIFICATIONS
� One full years� worth of experience working in IT
� Ability to adapt to multiple work environments and situations while maintaining both customer and employer satisfaction
� Professional experience troubleshooting Widows, and Mac OS issues
� Professional experience with desktop, laptop, and phone hardware teardown, part replacement, and overall repair
� Competed in the 2018 National Collegiate Cyber Defense Competition held at South Dakota State University
EDUCATION
Associates of Applied Science - Computer Support & Network Administration Anticipated Graduation; May 2022
Minneapolis Community and Technical College Minneapolis, MN
Relevant Coursework: Programming Logic and Design; Data Communications; and Information Technology Concepts
EXPERIENCE
Computer Technician 06/2020 to 08/2020 Trinity3 Technology St. Paul, MN
� Proficiently analyzed computer hardware problems, rectifying them, and expertly servicing and replacing parts when necessary
� Carefully acted as the middleman between user and manufacturer when equipment must be sent to the latter for repair
� Set up and solved problems with computer network systems, cabling, and wireless networks
� Configured email accounts for school districts to use on their devices through POP3, Outlook, IMAP, and Google
Advanced Repair Technician 07/2017 to 01/2018 Best Buy (Geek Squad) Fargo, ND
� Proficiently implemented preventive maintenance measures for clients, to decrease future failures in computer systems and hardware
� Expertly conducted diagnostic procedures for clients using standard deductive reasoning to determine root cause of customer problems and provide accurate repair recommendations
� Carefully completed partial or full dismantling of equipment for clients to quickly repair or replace defective components and restore functionality
� Quickly responded to customer service calls while maintaining professionalism to properly assist clients regarding malfunctioning devices and completed repairs effectively, improving overall customer satisfaction
OTHER EXPERIENCE
Parking Lot Attendant/Customer service 06/2017 to 9/2017
The Home Depot Brooklyn Park, MN
� Developed reputation as an efficient service provider with high levels of accuracy in customer satisfaction.
� Bagged and boxed sold merchandise per customer's request.
� Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.
SKILLS
Proficient in Microsoft Word and Excel; Proficient in Microsoft 7, 8, and 10 (specifically troubleshooting issues with the operating system); Knowledge in python, c++, c#, and visual basic; Microsoft System Maintenance; DNS server management and setup; Experience using virtual machines; and Firewall management