Customer Service Rockstar
Licensed Realtor & Assistant
Kayla Grae Real Estate Self-employed
Apr 2017 – Present
San Francisco, CA
• Involved in over $100m in real estate sales in California.
• Provided quality service to clients throughout the real estate transaction.
• Worked under stringent time constraints, always exceeding deadlines and goals.
• Managed all marketing efforts such as social media platforms, ad campaigns, video marketing, mailers, email marketing, client gifts, and the development and design for all collateral.
• Utilized technology to create efficient systems to streamline real estate transactions.
• Awarded "All-Star Agent" in 2019
Executive Assistant to CEO & Director of Business Development
Reliable Caregivers, Inc.
Feb 2016 – Apr 2017
San Francisco, CA
• Heavy calendar management for multiple executives.
• Prepared monthly expense reports.
• Managed company CRM and email marketing.
• Represented company at industry events and trade shows.
• Maintained the highest level of integrity with confidential information.
Executive Assistant to CEO & Management Team
Commercial Fire Protection
Sep 2012 – Jan 2015
Irvine, CA
• Helped CEO grow company by over 300% from 2012 to 2013.
• Expanded company from 4 offices to 9 offices and relocated from the San Francisco Bay Area to Orange County to oversee the Irvine office.
• Heavy calendar management for CEO.
• Organized complex travel arrangement for frequent domestic travel including flights, car rentals, and hotels.
• Planned and managed logistics for multiple company events with up to 150 guests.
• Assisted with sales development by creating presentations and proposals, attending sales meetings, and prospecting for new clients.
• Managed and fostered client relationships, ensuring efficiency with client portal.
• Human resource duties such as processing of payroll, recruiting, conducting interviews, managing employee personnel files, and development of on-boarding and training programs.
• Assisted in development and implementation of FireCloud app.
• Provided 24/7 support to the CEO.
Manager of Guest Services
Target
Jan 2012 – Sep 2012
Walnut Creek, CA
• Managed over 50 cashiers and guest service team members.
• Collaborated with management on strategies to improve survey scores, REDcard sales, and overall guest experience.
• Maintained positive guest relations and resolved any guest complaints to ensure a positive brand experience and continued guest loyalty.
• Interviewed prospective team members, including mass hire for Target in Downtown San Francisco.
• Created weekly schedule for management team.
Account Executive
Creative Marketing Concepts
Jan 2011 – Jan 2012
San Francisco, CA
• Worked with over 100 clients selling branded promotional products.
• Converted cold calls and warm leads into regular customers.
• Exceeded sales goals for the year.
• Awarded "Rookie of the Year" and earned most number of sales in 2011.
Licensed Realtor & Assistant
Kayla Grae Real Estate Self-employed
Apr 2017 – Present
San Francisco, CA
• Involved in over $100m in real estate sales in California.
• Provided quality service to clients throughout the real estate transaction.
• Worked under stringent time constraints, always exceeding deadlines and goals.
• Managed all marketing efforts such as social media platforms, ad campaigns, video marketing, mailers, email marketing, client gifts, and the development and design for all collateral.
• Utilized technology to create efficient systems to streamline real estate transactions.
• Awarded "All-Star Agent" in 2019
Executive Assistant to CEO & Director of Business Development
Reliable Caregivers, Inc.
Feb 2016 – Apr 2017
San Francisco, CA
• Heavy calendar management for multiple executives.
• Prepared monthly expense reports.
• Managed company CRM and email marketing.
• Represented company at industry events and trade shows.
• Maintained the highest level of integrity with confidential information.
Executive Assistant to CEO & Management Team
Commercial Fire Protection
Sep 2012 – Jan 2015
Irvine, CA
• Helped CEO grow company by over 300% from 2012 to 2013.
• Expanded company from 4 offices to 9 offices and relocated from the San Francisco Bay Area to Orange County to oversee the Irvine office.
• Heavy calendar management for CEO.
• Organized complex travel arrangement for frequent domestic travel including flights, car rentals, and hotels.
• Planned and managed logistics for multiple company events with up to 150 guests.
• Assisted with sales development by creating presentations and proposals, attending sales meetings, and prospecting for new clients.
• Managed and fostered client relationships, ensuring efficiency with client portal.
• Human resource duties such as processing of payroll, recruiting, conducting interviews, managing employee personnel files, and development of on-boarding and training programs.
• Assisted in development and implementation of FireCloud app.
• Provided 24/7 support to the CEO.
Manager of Guest Services
Target
Jan 2012 – Sep 2012
Walnut Creek, CA
• Managed over 50 cashiers and guest service team members.
• Collaborated with management on strategies to improve survey scores, REDcard sales, and overall guest experience.
• Maintained positive guest relations and resolved any guest complaints to ensure a positive brand experience and continued guest loyalty.
• Interviewed prospective team members, including mass hire for Target in Downtown San Francisco.
• Created weekly schedule for management team.
Account Executive
Creative Marketing Concepts
Jan 2011 – Jan 2012
San Francisco, CA
• Worked with over 100 clients selling branded promotional products.
• Converted cold calls and warm leads into regular customers.
• Exceeded sales goals for the year.
• Awarded "Rookie of the Year" and earned most number of sales in 2011.