Customer Service Resume
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Customer Service Resume

Cassandra Tanks
2531 W Cherry St, Tampa, FL, 33607
Cell: ------------ Email: ------------

SUMMARY
Self-motivated professional who consistently exceeds revenue goals. Exceptional interpersonal communication a leadership skills at juggling multiple priorities at any given time while delivering superb customer service with a smile.

HIGHLIGHTS
Analytical problem solver
Self motivated
Exceptional in multi-tasking
Organized and meticulous
Strong people skills and communication skills

ACCOMPLISHMENTS
Collaborated with prospective team members to prepare efficient customer service strategies.
Reduced number of customer complaints by 73 percent

EXPERIENCE

Full-Time Student at South University Transferred from Argosy University
Degree: Business Administration
January 2018 to Present
Graduation date January 2023

Transamerica
September 2018 to March 2019
Temporary Customer service Representative
Processed loan request, process billing via credit card or charge to banking account, assist with inquiries related to policy, inquire to see if policy can be reinstated, and follow up with processing department

Vengroff Williams/ Sarasota, FL
April 2016 to September 2017
Collection Specialist
Received payment by check, credit cards, or automatic debit, copy, fax, analyze information,work with insurance companies, Assist clients by providing information and resolving deficit accounts, do follow ups on backup request and behind payments, I also worked collections for various of auto insurance agencies and medical insurance companies, cross trained in payroll department using HRIS, setup accounts in AS400 system, and process invoices and incoming checks for Treasury department.
Alorica/ Sarasota, FL
Resolution Specialist
April 2013 to February 2017
At Alorica I answered customer questions, directed clients to a supervisor if needed, copy, faxing, daily data entry, analyze information, retention, help with orders for members via internet, gave account information related to that specific client, electronic signature capture, assisted in financial account services, contacted members via email or phone to respond to inquiries, processed claims, contact clients for proper documentation via email, phone,fax.
Advance Talent Solutions/ Bradenton, FL
October 2012 to April 2014
Sales Associate
Stock and rotated products on shelves, inventory control, and unload trucks.
FedEx Office/ Sarasota, FL
August 2011 to May 2013
Customer Service Representative
Greet customers, answer multiple lines, daily data entry, shipping and receiving, production, handled backroom, cashier, and sales floor inventory.

Administrative Assistant
June 2009 to March 2011
One Stop Center - Bradenton, FL
Supported managers and employees through a variety of tasks related to organization and communication. Effectively communicated via telephone, chat, and email. Organize and schedule meetings and appointments, maintain contact lists, Provided general support to visitors, order office supplies, copy, fax, and developed and maintain a filing system.





EDUCATION
High School Diploma, 2009
Central High School – Bradenton, FL
Associate of Science: Nursing
State College of Florida – Bradenton, FL
Associate of Business: Business Administration
Transferred from Argosy University- Phoenix, AR to South University- Tampa FL



References:
Niecy Mays at The Manor
Former Dietary Supervisor
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Jack Parzle
Former Assistant Manager at FedEx Office
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