Customer service representative
Brianne Washington
E-mail: ------------
Education
University of Charleston Aug. 2010 – May. 2014
Major Psychology Minor Communications
Crew/Rowing Scholarship Recipient
“Black Achievers” Scholarship Recipient
UC & Leonard Riggleman Scholarship Recipient
Concord High School Sept. 2007 – May 2010
Crew Team Captain
Experience
Brew HaHa! March 2016 - Present
Shift Supervisor
Responsible for leading shifts and oversee employees when management is off the floor
Performs all opening and closing procedures consistently
Makes sure all employees meet performance expectations
Gives instructions or orders to subordinate employees
Ensures that the work environment is safe, secure and healthy
Meets deadlines
Approves work hours
Ensures great customer service at all levels
Performs other related duties as required and assigned
Barista 3636 Concord Pike, Wilmington, DE 19803
Greets customers as they enter
Gives customers drink menus and answer their questions regarding ingredients
Takes orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Prepares beverages following recipes
Receives and process payments (cash and credit cards)
Sanitizes bar area
Orders and stock supplies
Checks equipment to ensure proper functioning
Mastered coffee art
Counter Crew 3636 Concord Pike, Wilmington, DE 19803
Acknowledges the presence of customers and attend to them politely
Listens and responds to all requests and needs of customers
Provides professional responses to queries and complaints of customers
Carries along other members of the crew to build synergy
Monitors and adjusts products sold in line with company standards
Serves only top quality beverages and foods to customers
Receives payment from customers and issue them with receipts
Ensures that receipts are issued orderly and quickly
Adheres to all cleanliness, sanitation, and safety standards
Maintains composure all through working hours.
Complies with the food codes and maintain store cleanliness and equipment
Learns and understands the Guest Satisfaction Survey program of the company and apply same to day-to-day tasks
Hand and Stone October 2018 - April 2019
Spa Associate 3654 Concord Pike, Wilmington, DE 19802
Data entry responsibilities
Provided excellent customer service to members/guests
Welcomed and greet members/guests upon arrival
Answered phones, booked appointments, sold memberships, gift cards and upgrades
Followed proper filing procedures/file maintenance
Promoted health/wellness benefits of massage therapy
Maintained a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Performed various other duties as assigned
McDonald’s Aug. 2014 – July 2016
Crew Member 2702 Philadelphia Pike, Claymont, DE 19703
Greeted customers with a smile
Took accurate food orders
Prepared all of McDonald’s World Famous food
Partnered with other Crew and Managers to meet target goals during your shift
Restaurant Cleanliness
Ensured items are well stocked
Maintained a fast speed of service, especially during rush times
Took orders from customers and input their selections into the restaurant’s computer systems
Assembled orders on trays or in bags depending on the type of order.
Processed large orders for events
Univ. of Charleston Sept. 2011 – May 2014
Athletics Receptionist 2300 MacCorkle Ave. S.E. Charleston, WV 25304
Data entry responsibilities
Assisted the athletic director with tracking the athletic department budget
Completed purchase orders
Assisted the athletic director with conference athletic eligibility forms
Maintained the athletic department master schedule of all home and away events and coordinating the schedule with master schedule.
Scheduled event management personnel
Assisted the coaching staff with coordinating road trips including, transportation, hotel reservations, meals, etc.
Provided support to the athletic director and coaching staff during tournament time –timely submission of tournament entry fees and paperwork
Assisted the medical staff with medical clearance forms for the athletes
Scheduled game officials and ensuring they are paid on time
Assisted the athletic director and coaching staff with reporting event scores
Library Receptionist 2300 MacCorkle Ave. S.E. Charleston, WV 25304
Data entry responsibilities
Assisted customers locate books and material online and on shelves
Checked books in and out at the front desk
Sorted and shelved books according to their categorization
Entered data of new customers while maintaining and updating customer profiles
Maintained records of books taken out and books brought back
Cataloged new arrivals
Assisted customers with internet access and ensured their technical needs are met
Organized the repair of damaged books
Inspected the condition of books before and after check-out to ascertain any damage on behalf of the customer
Managed inquiries over the counter and via email or telephone
Assisted with library events and reading sessions
Managed the payment of fines
Cataloged audio-visual material and other mediums
Settled any disruptions or disturbances in the library
Wilmington Montessori School Jun. 2006 – Nov. 2014
Child Counselor 1400 Harvey Rd., Wilmington, DE 19810
Planned and oversaw camper activities
Guided and taught a range of outdoor activities
Ensured camper safety and monitored their activities
Set up and ensured recreation equipment is secure and stored properly
Supervised campers during meals
Instructed campers in daily routines and cleanup tasks
Followed safety and emergency procedures and guidelines
Worked one-on-one with campers
Instructed and organized camper projects (arts and crafts, dramatics, etc.)
Performed administrative tasks (filing, record keeping, etc.) as needed
CPR and first aid trained
Concord High School Sept. 2008 – May 2010
Library Receptionist 2501 Ebright Rd, Wilmington, DE 19810
Assisted customers locate books and material online and on shelves
Checked books in and out at the front desk
Internships
WSTW/WDEL June 2012 - Aug. 2012
Promotional Crew Member
Advertised products or events on social media networks
Spread brand awareness through word-of-mouth marketing techniques
Distributed posters, stickers, and flyers throughout their communities
Convinced consumers to attend events or purchase products
Operated as the “face” of a brand in physical and virtual networks
Attended relevant events to promote their brand
Transported promotional materials to and from various locations
Offered exclusive giveaways, promotions, or trials of a company’s product
Family Counseling Center
Feb. 2012 - Apr. 2012
Other Skills
Microsoft system, Prezi, Adobe, PDF files, POS system
Brianne Washington
E-mail: ------------
Education
University of Charleston Aug. 2010 – May. 2014
Major Psychology Minor Communications
Crew/Rowing Scholarship Recipient
“Black Achievers” Scholarship Recipient
UC & Leonard Riggleman Scholarship Recipient
Concord High School Sept. 2007 – May 2010
Crew Team Captain
Experience
Brew HaHa! March 2016 - Present
Shift Supervisor
Responsible for leading shifts and oversee employees when management is off the floor
Performs all opening and closing procedures consistently
Makes sure all employees meet performance expectations
Gives instructions or orders to subordinate employees
Ensures that the work environment is safe, secure and healthy
Meets deadlines
Approves work hours
Ensures great customer service at all levels
Performs other related duties as required and assigned
Barista 3636 Concord Pike, Wilmington, DE 19803
Greets customers as they enter
Gives customers drink menus and answer their questions regarding ingredients
Takes orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Prepares beverages following recipes
Receives and process payments (cash and credit cards)
Sanitizes bar area
Orders and stock supplies
Checks equipment to ensure proper functioning
Mastered coffee art
Counter Crew 3636 Concord Pike, Wilmington, DE 19803
Acknowledges the presence of customers and attend to them politely
Listens and responds to all requests and needs of customers
Provides professional responses to queries and complaints of customers
Carries along other members of the crew to build synergy
Monitors and adjusts products sold in line with company standards
Serves only top quality beverages and foods to customers
Receives payment from customers and issue them with receipts
Ensures that receipts are issued orderly and quickly
Adheres to all cleanliness, sanitation, and safety standards
Maintains composure all through working hours.
Complies with the food codes and maintain store cleanliness and equipment
Learns and understands the Guest Satisfaction Survey program of the company and apply same to day-to-day tasks
Hand and Stone October 2018 - April 2019
Spa Associate 3654 Concord Pike, Wilmington, DE 19802
Data entry responsibilities
Provided excellent customer service to members/guests
Welcomed and greet members/guests upon arrival
Answered phones, booked appointments, sold memberships, gift cards and upgrades
Followed proper filing procedures/file maintenance
Promoted health/wellness benefits of massage therapy
Maintained a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Performed various other duties as assigned
McDonald’s Aug. 2014 – July 2016
Crew Member 2702 Philadelphia Pike, Claymont, DE 19703
Greeted customers with a smile
Took accurate food orders
Prepared all of McDonald’s World Famous food
Partnered with other Crew and Managers to meet target goals during your shift
Restaurant Cleanliness
Ensured items are well stocked
Maintained a fast speed of service, especially during rush times
Took orders from customers and input their selections into the restaurant’s computer systems
Assembled orders on trays or in bags depending on the type of order.
Processed large orders for events
Univ. of Charleston Sept. 2011 – May 2014
Athletics Receptionist 2300 MacCorkle Ave. S.E. Charleston, WV 25304
Data entry responsibilities
Assisted the athletic director with tracking the athletic department budget
Completed purchase orders
Assisted the athletic director with conference athletic eligibility forms
Maintained the athletic department master schedule of all home and away events and coordinating the schedule with master schedule.
Scheduled event management personnel
Assisted the coaching staff with coordinating road trips including, transportation, hotel reservations, meals, etc.
Provided support to the athletic director and coaching staff during tournament time –timely submission of tournament entry fees and paperwork
Assisted the medical staff with medical clearance forms for the athletes
Scheduled game officials and ensuring they are paid on time
Assisted the athletic director and coaching staff with reporting event scores
Library Receptionist 2300 MacCorkle Ave. S.E. Charleston, WV 25304
Data entry responsibilities
Assisted customers locate books and material online and on shelves
Checked books in and out at the front desk
Sorted and shelved books according to their categorization
Entered data of new customers while maintaining and updating customer profiles
Maintained records of books taken out and books brought back
Cataloged new arrivals
Assisted customers with internet access and ensured their technical needs are met
Organized the repair of damaged books
Inspected the condition of books before and after check-out to ascertain any damage on behalf of the customer
Managed inquiries over the counter and via email or telephone
Assisted with library events and reading sessions
Managed the payment of fines
Cataloged audio-visual material and other mediums
Settled any disruptions or disturbances in the library
Wilmington Montessori School Jun. 2006 – Nov. 2014
Child Counselor 1400 Harvey Rd., Wilmington, DE 19810
Planned and oversaw camper activities
Guided and taught a range of outdoor activities
Ensured camper safety and monitored their activities
Set up and ensured recreation equipment is secure and stored properly
Supervised campers during meals
Instructed campers in daily routines and cleanup tasks
Followed safety and emergency procedures and guidelines
Worked one-on-one with campers
Instructed and organized camper projects (arts and crafts, dramatics, etc.)
Performed administrative tasks (filing, record keeping, etc.) as needed
CPR and first aid trained
Concord High School Sept. 2008 – May 2010
Library Receptionist 2501 Ebright Rd, Wilmington, DE 19810
Assisted customers locate books and material online and on shelves
Checked books in and out at the front desk
Internships
WSTW/WDEL June 2012 - Aug. 2012
Promotional Crew Member
Advertised products or events on social media networks
Spread brand awareness through word-of-mouth marketing techniques
Distributed posters, stickers, and flyers throughout their communities
Convinced consumers to attend events or purchase products
Operated as the “face” of a brand in physical and virtual networks
Attended relevant events to promote their brand
Transported promotional materials to and from various locations
Offered exclusive giveaways, promotions, or trials of a company’s product
Family Counseling Center
Feb. 2012 - Apr. 2012
Other Skills
Microsoft system, Prezi, Adobe, PDF files, POS system