Customer Service
no image
Location: Fountain Valley, CA, USA
School: EGOTH
Field of Study: Hotels & Tourism

Customer Service

Work Experience
Authorized to work - No Visa Sponsorship Required - Open to Relocate

MERNA S ALAMA
Airline Ticket Agent .









JUN 202 0 – DEC 202 0· (Part -time )
NOV 2013 – JUL 2019 · (Full Time )
Fountain Valley, CA 92708 ------------/in/ mernasalama / merna.ysalama@g mail .com



(714) -855 -730 4
------------
------------/in/ mernasalama /
Fountain Valley, CA 92708
Summary
Proactive Airline Reservation Agent and customer service professional offering 5+ years , experience in sales and
customer service. A ble to remain calm and level -headed when faced with distressed travelers. Friendly nature and
hard -working attitude enabling the ability to meet any challenge in fast -paced in different environments & cultures .

Objective
Hard wo rking, willing to learn , responsible individual with excellent customer service skills and a professional
image seeks a job as an Ticketing Agent .
Skills
#IATA #AMADEUS #ICDL #Customer Service


EGYPTAIR . Alexandria , Egypt
“Ticketing Agent ” "
• Perform ticketing clerk functions at a shipping or transportation facility.
• Provide ticketing services to corporate offices and their top management.
• Sell traveling tickets to passengers in accordance with their requests.
• Make reservations and book travel tickets for customers and guests.
• Book flight tickets for hotel guests, clients and customers.

Education
B.S. in Hotel &
To urism
E-G-O-T-H Alex High
Inst itute . 200 7-2011



















Languages
Arabic Native
English Fluent



Travel Club Doha , Qatar
“Ticketing Agent ”
• Greeting passengers and customers that approach their counter
 Answering questions regarding dates, prices, and availability of fligh ts.
 Helping passengers and customers with inquiries regarding changes or
cancellations .
 Promoting special offers.
• Issuing flight tickets:
 Taking note of the passenger’s personal information, in cluding passport
number, when travelling international .
 Accepting payment from passengers and customers;
 Handing the ticket and receipt to the passenger or customer.
• Modifying or cancelling a passenger’s flight reservation:
 Using computer reservation systems to check availability for modification .
 Charge a modification or cancellation fee to the passenger when airline
policies dictate .
• Helping passenger’s check -in for flights:
 Con firming passengers’ personal information;
 Confirming that their reservation information matches the flight’s .
 Helping passengers with special needs, such as low or limited mobilit y,
unaccompanied minors, or passengers travelling with pets to reserve
spe cial services .
• Informing passengers of any changes or delays regarding flights.

OC T 201 1 – OCT 201 3 · (Full -time )












































Fountain Valley, CA 92708 ------------/in/ mernasalama / merna.ysalama@g mail .com

EGYPTAIR Alex andria , Egypt
“Ticketing Agent ”.
• Greeting passengers and customers that approach the counter.
• Providing information regarding dates, pric es, and availability of flights.
• Issuing flight tickets and reservations.
• Helping passengers with modifications or cancellations of their existing reservations.
• Helping passenger’s check -in for flights.
• Helping passengers with special needs.
• Checking luggage.
• Announcing flight delays or changes.

service, customer service,