Customer Service
ISABEL CUETO
©------------ | icsmiles ------------ | Oakland CA 94619
SUMMARY
Successful Customer Service Professional with 10 years + experience as a Scheduling Treatment Coordinator. Experience with high volume dental practices, coached, managed the Dental office in a Caring Professional Manner.
Qualifications
Excellent Communication and written skills.
High level of dental experience focusing on General Dentistry Fundamentals.
Highly qualified with building patient rapport with clients.
Self Motivated, Resourceful, who enjoys taking on new challenges.
Work Experience
Patient Treatment Coordinator, Sept 2016 to March 2019
Montague Dental Excellence Milpitas, CA
Confirm Appointments , check emails and follow-up with patients.
Schedule for the doctor and the hygienists for any future treatment.
Present treatment plans to patients in a comforting manner to gain high acceptance.
Call insurance companies to verify patients eligibility and remaining benefits.
Collect copayments at the time of service, check out patients and schedule next visit.
Trained employees on how to schedule and other front office duties.
Submit pre-authorizations and submit dental claims.
End of day duties such as balancing cash/credit card transactions.
Follow-up on unpaid dental claims and patient retention.
Post patient payments for HSA, FSA Accounts.
Work with referring dentists to assist patients with their dental needs.
Scheduling/Treatment Coordinator, August 2008- July 2013
Embarcadero 4 Dental San Francisco, CA
Answer phones, route calls to proper doctor and staff.
Responsible for scheduling appointments, confirming, follow-up on unscheduled treatment.
Reviewed daily treatment plans for all new and existing patients with their insurance benefits.
Post dental treatment for all providers and submit claims to insurance company.
Education
Carrington College Graduate (Medical Secretary)
Invisalign Workshop Introduction
Care Credit Certified ( Patient Financing)
Gari Kadi Dental Consulting Course
Licensed Cosmetologist, Paul Mitchell
Technical Skills
Microsoft Office
Google Docs
Excel
Type 40+ wpm
Eagle Soft
Dentrix
Demandforce patient online Communication.
Professional Reference upon Request
ISABEL CUETO
©------------ | icsmiles ------------ | Oakland CA 94619
SUMMARY
Successful Customer Service Professional with 10 years + experience as a Scheduling Treatment Coordinator. Experience with high volume dental practices, coached, managed the Dental office in a Caring Professional Manner.
Qualifications
Excellent Communication and written skills.
High level of dental experience focusing on General Dentistry Fundamentals.
Highly qualified with building patient rapport with clients.
Self Motivated, Resourceful, who enjoys taking on new challenges.
Work Experience
Patient Treatment Coordinator, Sept 2016 to March 2019
Montague Dental Excellence Milpitas, CA
Confirm Appointments , check emails and follow-up with patients.
Schedule for the doctor and the hygienists for any future treatment.
Present treatment plans to patients in a comforting manner to gain high acceptance.
Call insurance companies to verify patients eligibility and remaining benefits.
Collect copayments at the time of service, check out patients and schedule next visit.
Trained employees on how to schedule and other front office duties.
Submit pre-authorizations and submit dental claims.
End of day duties such as balancing cash/credit card transactions.
Follow-up on unpaid dental claims and patient retention.
Post patient payments for HSA, FSA Accounts.
Work with referring dentists to assist patients with their dental needs.
Scheduling/Treatment Coordinator, August 2008- July 2013
Embarcadero 4 Dental San Francisco, CA
Answer phones, route calls to proper doctor and staff.
Responsible for scheduling appointments, confirming, follow-up on unscheduled treatment.
Reviewed daily treatment plans for all new and existing patients with their insurance benefits.
Post dental treatment for all providers and submit claims to insurance company.
Education
Carrington College Graduate (Medical Secretary)
Invisalign Workshop Introduction
Care Credit Certified ( Patient Financing)
Gari Kadi Dental Consulting Course
Licensed Cosmetologist, Paul Mitchell
Technical Skills
Microsoft Office
Google Docs
Excel
Type 40+ wpm
Eagle Soft
Dentrix
Demandforce patient online Communication.
Professional Reference upon Request