Cristina Outeiro
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Cristina Outeiro


Cristina Outeiro


Springfield, New Jersey •------------ • ------------
------------/in/cristina-tina-outeiro-6680b91/
PROFESSIONAL PROFILE

Innovative and entrepreneurial executive with 15+ years’ experience aligning strategic plans with business needs and keen ability to meet revenue and growth goals with laser focus on supercharging operations.
Track record of success enhancing operations and implementing business processes improvements; able to lead diverse teams to quickly recognize, isolate, and solve long-term issues while overseeing large-scale, enterprise-level projects.
Skillful and trilingual (Spanish & Portuguese) communicator able to forge iron-clad working relationships with vendors, strategic partners, clients, and C-level leaders; counted on to utilize robust intellect and business acumen to enhance overall operations.
AREAS OF EXPERTISE

• Operations Leadership
• Business Development
• Budget Management & Analysis
• Continuous Improvement
• Revenue Growth
• Data & Trend Analysis
• P&L Management
• Talent Development & Recruitment
• People Operations
• Employee Health & Wellbeing
EDUCATION & QUALIFICATIONS

Interior Design Coursework
New York Institute of Art and Design
Health Coach Certificate & Nutritional Holistic Health Coach
Institute for Integrative Nutrition
A.A., Sciences in Business, Management, Marketing & Related Support Services
Berkeley College


CAREER ACHIEVEMENTS

• Spearheaded development of organization-wide process improvements throughout career by assessing capabilities, architecting strategic roadmaps, and implementing fresh procedures to organize and streamline workflows.
• Built and scaled Inspirational Retreats while overseeing all aspects of business development, including marketing, event management, team building; apply holistic approach towards employee health and wellbeing to serve diverse range of clients.
• Earned reputation as entrepreneurial powerhouse with vast experience maintaining client relationships and winning new accounts; adept at building successful operations and fostering solid relationships with strategic partners.
PROFESSIONAL EXPERIENCE

Operations Lead | Senior Accountant?January 2020 to Present
OG Tax & Accounting Group - Brooklyn, New York
Hold bottom-line accountability for preparing monthly statements and inputting monthly journal entries. Guide various finance activities and processes, including budget preparation, financial analysis, reconciliations of accounts, and performing payroll audits. Conduct in-depth revenue and expenses analysis to ensure accurate reporting, while serving as subject matter expert for accounting transactions, AP/AR, and general financial questions. Serve as main point of contact for all corporate revenues and expenses.
Key Contributions:
• Operations Management: Championed various key initiatives, including implementation of management system and conducting interviews during recruitment lifecycle.
Retail Sales Manager - Interior Design?April 2018 to January 2020
Design Hub - New York, New York
Leveraged entrepreneurial spirit, professional drive, and leadership skills to acquire clients and execute interior design projects. Oversaw key business drivers, including client relations, project planning, marketing, and staff training. Collaborated with design team, contractors, and vendors to solve problems and complete projects in timely manner. Fostered strategic partnerships with lighting and furniture vendors as well as freight operators.
Key Contributions:
• Cross-Team Collaboration: Closely coordinated with sales, marketing, and management teams to create solutions that enabled teams to accomplish shared objectives.
• Team Member Training: Improved day-to-day operations by coaching and mentoring team members on best practices for sales, problem escalation, and client relations.
• Marketing Optimization: Significantly increased customer engagement and generated sales growth by strengthening merchandising and promotional strategies.

PROFESSIONAL EXPERIENCE, CONTINUED

Operations Director?September 2003 to April 2018
Net Financial Group - Union, New Jersey
Oversaw day-to-day business operations, including accounting, finance, HR, marketing, and public relations. Managed, coached, and trained direct reports to quickly and efficiently understand client needs and develop effective solutions. Applied up-to-date knowledge of market trends to determine optimal pricing of goods and services and as well as capitalize on emerging opportunities.
Key Contributions:
• Business Development: Smashed revenue goals during four consecutive quarters and architected financial plan covering one-year period that forecasted 25% growth.
• Cost Savings: Led all aspects of contract negotiations which led to lower costs and more advantageous terms.
• Operational Improvements: Slashed team member turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Customer Service: Championed development and establishment of program that standardized employee training which increased customer satisfaction 12%.
• Strategic Partnerships: Forged and maintained solid relationships with key industry players to facilitate collaboration, boost engagement, and develop fresh revenue streams.
Senior Underwriter?December 2001 to April 2003
NJ Skylands Insurance - Basking Ridge, New Jersey
Managed tasks to gather and share coverage and rating information. Completed +500 annual policy renewals while also coordinating with potential clients regarding online information requests. Created quarterly reports for management review and conducted account proposal presentations.
Key Contributions:
• Business Development: Led high-level meetings with large agencies to retain business and spark continued growth.
ADDITIONAL EXPERIENCE

Operations Director?
Inspirational Retreats - New York, New York
Lead?
Believe Inspire Grow (BIG) - Millburn, New Jersey
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