Complete Resume
keith Moody
Baltimore, Maryland, United S------------/in/keith-moody-b292aa17bSummary2 years of customer service experience, With with 2 years of sales and 1 year of management. Proficient in all
Microsoft applications, Workday, HRIS and ADP.
Exceptional Skills in : Communication, Account management , time Management, filing and phone skills.
ExperienceCo ManagerSpectrum 7 janitorialJan 2020 - Present (1 year 3 months +)Manage multiple accounts of janitorial service.
Provide high quality customer service perform assigned
duties on site.
Recruit and train new employees on service tasks.
Receiving AssociateBurlington Stores, Inc.Dec 2020 - Feb 2021 (3 months)
• Regulate incoming freight and unload packages off truck.
• Unpack and sort packages according to stores guidelines.
• Assist with other store duties at mangers request.
• Scan all freight and label correctly according to guidelines.
Assistant ManagerMonro, Inc.Oct 2020 - Dec 2020 (3 months)• Responsible for sales, productivity and operational goals of the store, merchandise, displays and
inventories.
• Provide customers with professional and educated recommendations on tire purchases as well as
repair and maintenances as needed.
• Assist in building and leading a team of 8 individual technicians.
• Oversee service team and ensure that customers consistently receive high quality customer service.
• Assist in managing stores budget and finances. Assist in handling customers issues.
Relief ManagerPublic StorageAug 2019 - Oct 2020 (1 year 3 months)• Resolve customer complaints.
• Verify customer account information.
keith Moody - page 1
• Answer questions regarding products, services and account information.
• Provide inbound and outbound calls with customer service skills.
• Utilize computer and software to handle high call volumes.
• Use sales and marketing skills to provide customers with exceptional service, renting them storage
units and providing merchandise as needed.
• Enhance customer experience with a thorough cleaning of the store and property.
• Consult and sell company insurance and merchandise.
• Handle cash check and credit card transactions daily.
• Meet and accomplish monthly sales goals and quota on move- ins and merchandise in comparison to
last year’s move in goals.
• Open and close store daily.
T e am S uperv is o rPMM CompaniesJul 2018 - Oct 2020 (2 years 4 months)• Provide inbound and outbound calls with customer service skills.
• Utilize computer and software to communicate with team and customers.
• Effectively communicate with staff, assisting them with job objectives.
• Manage staff of up to 3 individuals on daily assignments.
• Train employees and develop new employees.
• Enforce customer service and quality standards.
• Maintain a safe and healthy work environment establishing and enforcing organization standards and
adhering to legal regulations.
• Perform assigned duties at regional managers request.
• Organize workflow and ensure employees understand their duties or delegated tasks
JanitorPMM CompaniesJul 2018 - Aug 2019 (1 year 2 months)Stevenson University Psychology majorStevenson UniversitySep 2015 - May 2019 (3 years 9 months)Stevenson university Psychology majorService AgentEnterpriseMay 2014 - Feb 2019 (4 years 10 months)Clean and sanitize vehicles interior per cleaning standards Performs thorough maintenance services.
Inspect vehicle for safety concerns: report any warning lights and or vehicle, windshield, and tire
damage. Transport vehicles/customers to designated locations. Perform other duties assigned by
the manager, in a safe and timely manner. Initiated successful workforce planning, job realignment,
employee involvement, and team-building projects. Provide training to new hires in a respectable
manner
Education keith Moody - page 2
Southern New Hampshire UniversityMaster of Business Administration - MBA, Human Resources Management and
Services
Stevenson UniversityBachelor's degree, Educational Psychology2017 - 2019Catonsville Community CollegeAssociate's degree, Education2014 - 2017
Licenses & Certifications
How to Rock an Interview - LinkedIn
O ptim iz e Y o ur R esu m e f o r A pplic an t T ra ckin g S yste m s - LinkedIn
Skills
Time Management • Customer Satisfaction • Leadership • Customer Service • Interpersonal Skills •
Critical Thinking • Communication • Teaching • Mental Health • Team Building
keith Moody - page 3
keith Moody
Baltimore, Maryland, United S------------/in/keith-moody-b292aa17bSummary2 years of customer service experience, With with 2 years of sales and 1 year of management. Proficient in all
Microsoft applications, Workday, HRIS and ADP.
Exceptional Skills in : Communication, Account management , time Management, filing and phone skills.
ExperienceCo ManagerSpectrum 7 janitorialJan 2020 - Present (1 year 3 months +)Manage multiple accounts of janitorial service.
Provide high quality customer service perform assigned
duties on site.
Recruit and train new employees on service tasks.
Receiving AssociateBurlington Stores, Inc.Dec 2020 - Feb 2021 (3 months)
• Regulate incoming freight and unload packages off truck.
• Unpack and sort packages according to stores guidelines.
• Assist with other store duties at mangers request.
• Scan all freight and label correctly according to guidelines.
Assistant ManagerMonro, Inc.Oct 2020 - Dec 2020 (3 months)• Responsible for sales, productivity and operational goals of the store, merchandise, displays and
inventories.
• Provide customers with professional and educated recommendations on tire purchases as well as
repair and maintenances as needed.
• Assist in building and leading a team of 8 individual technicians.
• Oversee service team and ensure that customers consistently receive high quality customer service.
• Assist in managing stores budget and finances. Assist in handling customers issues.
Relief ManagerPublic StorageAug 2019 - Oct 2020 (1 year 3 months)• Resolve customer complaints.
• Verify customer account information.
keith Moody - page 1
• Answer questions regarding products, services and account information.
• Provide inbound and outbound calls with customer service skills.
• Utilize computer and software to handle high call volumes.
• Use sales and marketing skills to provide customers with exceptional service, renting them storage
units and providing merchandise as needed.
• Enhance customer experience with a thorough cleaning of the store and property.
• Consult and sell company insurance and merchandise.
• Handle cash check and credit card transactions daily.
• Meet and accomplish monthly sales goals and quota on move- ins and merchandise in comparison to
last year’s move in goals.
• Open and close store daily.
T e am S uperv is o rPMM CompaniesJul 2018 - Oct 2020 (2 years 4 months)• Provide inbound and outbound calls with customer service skills.
• Utilize computer and software to communicate with team and customers.
• Effectively communicate with staff, assisting them with job objectives.
• Manage staff of up to 3 individuals on daily assignments.
• Train employees and develop new employees.
• Enforce customer service and quality standards.
• Maintain a safe and healthy work environment establishing and enforcing organization standards and
adhering to legal regulations.
• Perform assigned duties at regional managers request.
• Organize workflow and ensure employees understand their duties or delegated tasks
JanitorPMM CompaniesJul 2018 - Aug 2019 (1 year 2 months)Stevenson University Psychology majorStevenson UniversitySep 2015 - May 2019 (3 years 9 months)Stevenson university Psychology majorService AgentEnterpriseMay 2014 - Feb 2019 (4 years 10 months)Clean and sanitize vehicles interior per cleaning standards Performs thorough maintenance services.
Inspect vehicle for safety concerns: report any warning lights and or vehicle, windshield, and tire
damage. Transport vehicles/customers to designated locations. Perform other duties assigned by
the manager, in a safe and timely manner. Initiated successful workforce planning, job realignment,
employee involvement, and team-building projects. Provide training to new hires in a respectable
manner
Education keith Moody - page 2
Southern New Hampshire UniversityMaster of Business Administration - MBA, Human Resources Management and
Services
Stevenson UniversityBachelor's degree, Educational Psychology2017 - 2019Catonsville Community CollegeAssociate's degree, Education2014 - 2017
Licenses & Certifications
How to Rock an Interview - LinkedIn
O ptim iz e Y o ur R esu m e f o r A pplic an t T ra ckin g S yste m s - LinkedIn
Skills
Time Management • Customer Satisfaction • Leadership • Customer Service • Interpersonal Skills •
Critical Thinking • Communication • Teaching • Mental Health • Team Building
keith Moody - page 3