Chris: Operations
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Chris: Operations

1113 S. Country Club Drive
LaPorte, TX 77571
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CHRISTOPHER WEATHERTON
OBJECTIVE To provide leadership in a safe, but efficient and productive working environment and to help company advance in productivity and safety.
SKILLS & ABILITIES Communicates well with peers and management, provides positive coaching and feedback to individuals, and follows direction and SOP’s to accomplish goals, productivity and a safe working environment.
EXPERIENCE TEAM TRAINER, VIVINT SMART HOME
November, 2017-Present
Install and service equipment in customer homes, adheres to install and service SOP’s, maintain inventory, train new hires and experienced professionals. Perform management duties when needed, provides training material and tests for new and tenured service professionals.

FIELD TECH SUPERVISOR, MASTEC
October, 2016-November, 2017
Provide leadership, training, and guidance for up to 20 Field Technicians to deliver world-class customer service. Lead team meetings, provide troubleshooting techniques, set team and individual goals, manage team performance, manage a budget, manage timesheets and supervise a warehouse.

TEAM TRAINER, VIVINT SMART HOME
November, 2011-October, 2016
Install and service equipment in customer homes, maintain inventory, train new hires and experienced professionals. Perform management duties when needed, provides training material and tests for new and tenured service
professionals.


EDUCATION LEE COLLEGE-BAYTOWN, TEXAS
Emergency Medical Technician- Certification
COLLEGE OF THE MAINLAND-TEXAS CITY, TEXAS
Firefighter I- Certification

ACCOMPLISHMENTS Involved with the development of Customer Engagement Curriculum while at Vivint Smart Home, consistently a top performer while at Vivint Smart Home. Raised teams efficiency on service, NPS (Net Promoter Score) and install tickets.
LEADERSHIP Put together a leadership group with other supervisors and for my team at MasTec. Provided leadership and training as a Lieutenant, while at Barbers Hill Fire Department and Mont Belvieu EMS. Provides direction, coaching and influences others to accomplish goals set for individuals as well as for team.