OPERATIONS & CUSTOMER SERVICE
A driven professional with a passion for operations, helping people, and consistent improvement. My current role allows me to analyze business metrics and deliver constructive feedback that drives positive results each day. My various previous roles have provided me with experience in operations, leadership, and effective coaching.
Little Caesars Arena
Supervisor – Detroit, Michigan, July 2017 – Present
Supervisor of a team with up to 65 associates daily, overseeing both direct and indirect roles. Support and drive the ongoing execution of multiple food, alcohol and beverage stands throughout the arena with the goal to lead an efficient operation while prioritizing the overall customer experience. Create a culture of insisting upon the highest standards while improving production, identifying and seeking out associates to help improve the overall guest experience. Ensuring events are properly staffed while coaching team members.
Gathered supplies and distributed to team, helping to drive increased individual productivity on a daily basis.
Performance coaching to a team of 50 while overseeing a stand operation of food and beverage. Processing upwards of 10,000 units per shift during an event.
Established and adhered to a process of standards. Enforced a standard work regarding safety, stand cleanliness, food quality, and Alcohol Beverage control with proper identification. Ensure each shift was run as safe and efficient as possible while providing a quality product.
Airman Products LLC
Supervisor—Brighton, Michigan, May 2014 to October 2016
Taught team how to read and translate prints, assemble parts and verify quality of valve
Created, implemented, and audited training system for team members in preparation for the new building remodel. Taught Supervisors how to properly prepare to run the building.
Worked as Quality Supervisor to help facilitate a clean, productive and safe shift while providing parts.
Taught Supervisors how to properly prepare to run the building.
Developed and executed a quality system to test fully assembled parts to meet quality controls to ensure they are ready for shipment
Calculate, communicate and distribute daily supplies to the team needs for their shift.
Managed inventory to ensure the daily production quotas are met.
Office Manager – Troy, MI, May 2008 to April 2011
Process insurance policies, handled insurance claims inquiries and resolved any grievances
Dealt with customer concerns, handled incoming cash, process and distribute incoming mail
Coach team on key training exercises, up sales and selling materials.
Lead by example, created a standard of work for the team on how to properly and effectively work with clients.
Worked as part of a team, with a deadline, to ensure client’s insurance needs are met.
Wayne State University
Computer Programmer/Work Study – Detroit, Michigan, September 2007 – May 2008
Oversaw the training of new students, as well as holding providing support to campus computer operations
Trouble shooting and resolved computer issues via phone or appointment
Installed Microsoft office and other software, components into the operating systems
Worked independently to create schedule’s and create reports while supporting the University Computer Specialist
Education: Wayne State University – Detroit, Michigan, Bachelor of Arts 2009
LCA Training Course – Detroit, Michigan, Michigan Alcohol Server Permit, 2019