Chase D Hayes
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Location: New York, NY, USA
School: University of Houston- Downtown
Field of Study: Interdisciplinary Studies

Chase D Hayes

CHASE HAYES

New York, NY 10029


Summary Well educated and experienced guest oriented professional looking to maximize my
abilities to create the most amount of revenue for the establishment while creating a
wonderful and memorable guest experience
Experience

Venue Manager, Hill Country Hospitality

Chelsea

October 2018- Present

Liaison between Venue and Artists, vetting artists for Venue, management of staff
before, during, and after the shows, assessing and confirming riders for artists,
management of FOH when no Artists are in house.

Shift Supervisor, Blockheads

East Village/Midtown Manhattan

April 2018- October 2018

Guest services, server training, cash handling and management, scheduling, inventory,
food and liquor ordering, disciplinary action
Maintaining an efficient and productive restaurant from FOH to BOH, ensuring all
employees are working well together to provide the best guest experience possible.
Comp/void control, as well as credit card utilization supervision. Ensure end of night
cash outs, daily paperwork, and deposits all match.

Server Shift Lead, Alamo Drafthouse

Slaughter Lane

November 2016- Feb 2018

Guest hospitality and order taking top priority, ensuring proper food and drink times
with minimal interruption to guest for optimal movie watching experience. Checking
out servers/auditing closing duties. Handling coupons and comps.

Bar Manager, Dirty Dogs/Sinners and
Saints

May 2014 – October 2016

Helped to establish a large regular customer base, as well as helped to write current
menu and design specialty cocktails. Cash handling, liquor deliveries, and training of
FOH employees included in every day duties. Scheduling and inventory.

Education

B.S. in Interdisciplinary Studies

University of Houston- Downtown

Graduation May 2019
A’s in Physics, Earth Sciences, Astronomy, and Karate. Dual focus on science education
as well as communication and psychology.
Texas Water Stream team safety certified

Strengths

Extensive knowledge of guest and hospitality
interactions, always attempting to provide the absolute
best possible experience.

Constant thirst for knowledge, always working to
improve, and never afraid to ask questions or take
constructive criticism.

Lead by example. Never afraid to “roll up my
sleeves” and help get the job done.

References

Elijah Horgan, General Manager for Alamo Drafthouse
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Phillip Nadeau, Owner operator for Sinners & Saints
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Adrian Martinez Previous manager Oakley Inc.
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