Catherine H. McIntosh
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Catherine H. McIntosh

CATHERINE H. MCINTOSH
8611 Beacontree Lane Unit 3 Richmond, VA 23294 ·------------
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Seeking a challenging position with a well-structured and dynamic organization, that will utilize my skills acquired through intensive training and previous work experience. A job area where my specialization is considered and fully utilized; and there's room for growth and career advancement.

EXPERIENCE
JULY 2018-JULY 2019
MANAGEMENT ANALYST, CITY OF RICHMOND
FEBRUARY 2017-JULY 2018
REVENUE MANAGER, CITY OF RICHMOND
MAY 2016-FEBRUARY 2017
ACTING BUSINESS UNIT SUPERVISOR, CITY OF RICHMOND
• Collected delinquent taxes such as annual business licenses, Business Personal Property, Admissions, Lodging and Meals.
• Supervised, interpreted, developed, evaluated, implemented, coordinated and monitored general and specific program services, policies, and procedures.
• Recruited, hired, trained and managed a staff of approximately ten (10) staff members to include, prioritizing and assigning work; conducting performance evaluations; Monitored work assignments.
• Planned, developed, implemented and administered policies and procedures for the receipt, enforcement, reporting, and auditing of monies from the public for taxes, fees and other sources of revenues;
• Developed revenue and tax enforcement programs that demonstrate efficiency, effectiveness, and fairness in the assessment of tax revenues and other fees; Prepared tax billings, renewals and returns
• Managed the billing for various taxes, and public service bills to achieve maximum revenue collection and collection of various taxes
• Researched, reviewed, and recommended improvements to current program policies and procedures. Updated and assisted in the development of program manuals.
• Ensured compliance of procedural and operational guidelines within established time frames.
• Managed and coordinated fiscal matters;
• Managed, developed, trained, and mentored staff on projects and assess performance for engagement and practice development activities.
• Prepared, interpreted, analyzed and reviewed a variety of complex reports (routine and recurring), communications, schedules, tables, and or statements to and from internal and external departments;
• Collected and assembled a variety of information from within and outside the agency and analyzed the information to reach logical and legal conclusions. Served as department liaison with attorneys, consultants, municipal representatives, and professional associations.
• Coordinated, planned, and implemented a program component within a specialized program profession or area
• Interfaced with Virginia Department of Taxation and taxing officials of other jurisdictions.
NOVEMBER 2007-MAY 2016
TAX REPRESENTATIVE, CITY OF RICHMOND
• Responsible for the adjustment of accounts, examination of records, financial statements, ensured accuracy and completeness of taxable basis, reporting, and daily settlement.
• Administered state and local laws relating to the assessment of City taxes; personal property, machinery and tools admission, lodging, meals, daily rentals;
• Reconciled business personal property tax accounts, performed property tax desk audits;
• Planned, organized and conducted comprehensive investigations/audits involving non-compliance of Personal property, Business Professional Occupational License (BPOL) Business Personal Property, Admission, Lodging & Meals tax to ensure compliance with Section 58.1 of the Virginia State Code;
• Reviewed the Business license and Business Tangible Personal Property applications for adequacy and completeness;
• Issuance and adjustments of business licenses while making sure that the business owners adhere to the proper specifications in obtaining a business license, vendor permits and refunds;
• Examined the Business Tangible Personal Property accounts to ensure the accuracy of their financial data and documents;
• Analyzed and evaluated data to provide for statistical reports;
• Assessed the value of, audit tangible personal and business property accounts;
• Conducted research concerning tax issues and preparing recommendations for management and the taxpayer;
• Reconciled leased vehicle renditions from leasing companies;
• Interpreted the Virginia State and the City of Richmond Codes, complex rules, regulations, and/or procedures for staff, other employees and the general public and or their representative.
JUNE 2005-NOVEMBER 2007
FINANCIAL AID SPECIALIST, J. SARGEANT REYNOLDS COMMUNITY COLLEGE
• Calculated and processed the Return of Title IV(R2T4) funds to the Department of
Education to ensure accuracy and compliance of federal regulations, that is performed
calculations and adjustments;
• Verified status changes of the students;
• Updated the PeopleSoft database by running the daily processes such as performing data
entry and adjusting the students’ awards to reflect the changes made after the completion of the
return of Title IV Worksheet;
• Cross-referenced the data to ensure eligibility;
• Interpreted financial aid policies and procedures relating to the Return of Title IV process in an attempt to resolve any misunderstanding the students may have concerning their debts to the
College and/or the Department of Education;
• Contacted students via mail, email or by telephone to inform them about the Return of Title IV
process and obtain information;
• Contacted the Department of Education to inform them about the overpayments after the
Return of Title IV worksheet has been completed;
• Performed data entry duties as needed and aided with the processing of the various
financial aid applications.
• Provided excellent customer service to the students, faculty and staff in the functions
related to the registration of curriculum courses and financial aid.

SEPTEMBER 2002-DECEMBER 2003
BUSINESS OFFICE MANAGER, MIDLANDS TECHNICAL COLLEGE
JULY 2001-AUGUST 2002
HEAD TELLER/SUPERVISOR, MIDLANDS TECHNICAL COLLEGE
JANUARY 2001-JUNE 2001
BUSINESS OFFICE SPECIALIST, MIDLANDS TECHNICAL COLLEGE
• Supervised the workflow in the Business Office. Performed financial functions related
to the registration of curriculum students such as the collecting and receiving of funds in the
Business Office;
• Balanced computerized system totals to the deposit totals making necessary corrections to
accounts for errors or mispostings;
• Ensured internal controls of funds based on college policies and office procedures are met.
• Ran the daily cash receipts reports and confirmed that the bank deposit reports reconciled
to the General Operating Cash Account;
• Processed student loan checks or electronic funds; verified eligibility by financial aid
regulations, updated the Datatel database student loan system and sent notification letters to
students and returned voided checks to the various lenders. Ran the Electronic Loan
Disbursement Report for the Financial Aid office;
• Calculated and processed the return of Title IV (R2T4) funds to ensure accuracy and
compliance of federal regulations;
• Maintained a petty cash fund within established limits specified by college policy.
• Monitored and screened expenditures for disbursement of petty cash to college employees
verifying the accuracy, legality, and proper signature authority; Scheduled and verified the
cashiers’ work hours in the multiple Business Offices;
• Interpreted accounting policies and procedures and prepared recommendations for
modifications to the supervisor to further enhanced customer service; and ran the credit
balance report that was generated by the system and processed refunds if needed.
EDUCATION
AUGUST 2007
B.SC., ECONOMICS, VIRGINIA COMMONWEALTH UNIVERSITY

COMPUTER EXPERIENCE
Proficient in Microsoft Office Suite