Cassandra Shepard Resume
Cassandra L. Shepard
1632 33rd Ave. South Apt.303, Fargo, ND 58104 |------------|Cassandra.S------------
________________________________________________________ PROFESSIONAL SUMMARY ___________________________________________________
Highly motivated and detail-oriented young leader with demonstrated abilities working with youth and customers in a variety of settings. Praised for organizational skills, keeping calm under pressure, and contributing to strong team building.
____________________________________________________________________ SKILLS ____________________________________________________________________
• Excellent written communication skills
• Demonstrated leadership abilities
• Professional work ethic and goal oriented
• Ability to work in stressful situations
• Experience working with public and youth
• Detail-oriented and organized
• Excellent listening and interpersonal skills
• Able to work in fast-paced environment
• Able to firmly but professionally enforce guidelines and rules
• Able to stay composed emergency situations
________________________________________________________________ WORK HISTORY ____________________________________________________________
Mackenzie River Pizza January 2020-March 2021
Server
• Adhere to sanitation, safety and alcohol beverage policies set forth by establishment
• Assist patrons with food and beverage selections by staying up to date on menu and specials
• Record orders accurately and transmit orders through system; identify patron’s special dietary needs and special requests, apply discounts when eligible
• Provide excellent customer service; serve accurate orders to patrons from bar and kitchen
• Perform basic cleaning tasks as needed for individual section; contribute to team effort when time allows with neighboring sections
Planet Fitness September 2018-January 2020
Front Desk/Gym Attendant
• Provide excellent customer service to all gym guests
• Conduct facility and equipment quality and maintenance checks
• Setup new customer accounts and terminate accounts when guests want to end contracts
• Use POS system to process membership payments.
Madison Area Youth Soccer Association (MAYSA) 2012-2018
Soccer Referee
• Understand and enforce full knowledge of sport and game of soccer
• Officiate U8-U18 games at league and tournament levels, ensuring adherence to game play rules, ages
• Teach and explain game rules to players and coaches to ensure understanding
• Judge play performance during games in order to award points, impose penalties, and determine results
• Inspect equipment in order to ensure compliance with rules and safety standards
City of Sun Prairie, Family Aquatic Center May 2017-August 2018 (seasonal)
Head Guard / Swim Instructor May-August 2018
Lifeguard / Swim Instructor May-August 2017
• Guided team on day-to-day activities and encouraged atmosphere of professionalism
• Responsible for the execution of the emergency action plan in the event of an emergency
• Demonstrated thorough knowledge of lifeguard surveillance and rescue techniques
• Enforced policies and procedures at aquatic facilities; monitored swimmer activity at the facility to ensure safety
• Recognized emergencies and responded immediately
• Addressed issues, concerns, and complaints from patrons
• Taught swim lessons and safety skills to youth ages 3-18, adults, and adaptive needs individuals; completed individual progress report cards
• Maintained accurate records for students enrolled in swim lessons
Caribou Coffee, Fargo, ND November 2017- January 2018
Barista
• Entered customer orders and processed payments using store POS system
• Managed orders and customer needs in a fast-paced, high-volume coffee house
• Sold and merchandised other store products, such as pastries, sandwiches, drinkware
• Maintained cash drawer and balanced at the end of shift
Chick-fil-A, Madison, WI September 2016-February 2017
Front-House Team Member/Drive-thru Associate
• Member of the store launch team that prepared the new restaurant for grand opening
• Maintained high standards of customer service in high-volume, fast-paced restaurant setting
• Entered customer orders and processed payments in POS system
• Answered customer questions about food ingredients and availability of items
• Followed procedures for safe food preparation and handling
EDUCATION
North Dakota State University, Fargo, ND, December 2020
Bachelor of Science: Criminal Justice, Minor: Emergency Management, Homeland Security
Internship Summer 2020, State of Wisconsin Department of Justice
One of only six selected by the Wisconsin Department of Justice to join the Special Agents of the Division of Criminal Investigation; placed with the Human Trafficking unit. Internship was postponed and ultimately cancelled due to the COVID-19 pandemic.
ADDITIONAL TRAINING
Emergency Medical Technician (EMT) certification, January 2020-present
American Heart Association BLS, 2020-present
Certification, Red Cross Lifeguard Training, 2017-present
Certification, Water Safety Instructor (WSI), 2017-present
Certification, Red Cross First Aid & CPR, 2015-present
Certification, United States Soccer Federation (USSF) Soccer Referee, 2012-2018
Cassandra L. Shepard
1632 33rd Ave. South Apt.303, Fargo, ND 58104 |------------|Cassandra.S------------
________________________________________________________ PROFESSIONAL SUMMARY ___________________________________________________
Highly motivated and detail-oriented young leader with demonstrated abilities working with youth and customers in a variety of settings. Praised for organizational skills, keeping calm under pressure, and contributing to strong team building.
____________________________________________________________________ SKILLS ____________________________________________________________________
• Excellent written communication skills
• Demonstrated leadership abilities
• Professional work ethic and goal oriented
• Ability to work in stressful situations
• Experience working with public and youth
• Detail-oriented and organized
• Excellent listening and interpersonal skills
• Able to work in fast-paced environment
• Able to firmly but professionally enforce guidelines and rules
• Able to stay composed emergency situations
________________________________________________________________ WORK HISTORY ____________________________________________________________
Mackenzie River Pizza January 2020-March 2021
Server
• Adhere to sanitation, safety and alcohol beverage policies set forth by establishment
• Assist patrons with food and beverage selections by staying up to date on menu and specials
• Record orders accurately and transmit orders through system; identify patron’s special dietary needs and special requests, apply discounts when eligible
• Provide excellent customer service; serve accurate orders to patrons from bar and kitchen
• Perform basic cleaning tasks as needed for individual section; contribute to team effort when time allows with neighboring sections
Planet Fitness September 2018-January 2020
Front Desk/Gym Attendant
• Provide excellent customer service to all gym guests
• Conduct facility and equipment quality and maintenance checks
• Setup new customer accounts and terminate accounts when guests want to end contracts
• Use POS system to process membership payments.
Madison Area Youth Soccer Association (MAYSA) 2012-2018
Soccer Referee
• Understand and enforce full knowledge of sport and game of soccer
• Officiate U8-U18 games at league and tournament levels, ensuring adherence to game play rules, ages
• Teach and explain game rules to players and coaches to ensure understanding
• Judge play performance during games in order to award points, impose penalties, and determine results
• Inspect equipment in order to ensure compliance with rules and safety standards
City of Sun Prairie, Family Aquatic Center May 2017-August 2018 (seasonal)
Head Guard / Swim Instructor May-August 2018
Lifeguard / Swim Instructor May-August 2017
• Guided team on day-to-day activities and encouraged atmosphere of professionalism
• Responsible for the execution of the emergency action plan in the event of an emergency
• Demonstrated thorough knowledge of lifeguard surveillance and rescue techniques
• Enforced policies and procedures at aquatic facilities; monitored swimmer activity at the facility to ensure safety
• Recognized emergencies and responded immediately
• Addressed issues, concerns, and complaints from patrons
• Taught swim lessons and safety skills to youth ages 3-18, adults, and adaptive needs individuals; completed individual progress report cards
• Maintained accurate records for students enrolled in swim lessons
Caribou Coffee, Fargo, ND November 2017- January 2018
Barista
• Entered customer orders and processed payments using store POS system
• Managed orders and customer needs in a fast-paced, high-volume coffee house
• Sold and merchandised other store products, such as pastries, sandwiches, drinkware
• Maintained cash drawer and balanced at the end of shift
Chick-fil-A, Madison, WI September 2016-February 2017
Front-House Team Member/Drive-thru Associate
• Member of the store launch team that prepared the new restaurant for grand opening
• Maintained high standards of customer service in high-volume, fast-paced restaurant setting
• Entered customer orders and processed payments in POS system
• Answered customer questions about food ingredients and availability of items
• Followed procedures for safe food preparation and handling
EDUCATION
North Dakota State University, Fargo, ND, December 2020
Bachelor of Science: Criminal Justice, Minor: Emergency Management, Homeland Security
Internship Summer 2020, State of Wisconsin Department of Justice
One of only six selected by the Wisconsin Department of Justice to join the Special Agents of the Division of Criminal Investigation; placed with the Human Trafficking unit. Internship was postponed and ultimately cancelled due to the COVID-19 pandemic.
ADDITIONAL TRAINING
Emergency Medical Technician (EMT) certification, January 2020-present
American Heart Association BLS, 2020-present
Certification, Red Cross Lifeguard Training, 2017-present
Certification, Water Safety Instructor (WSI), 2017-present
Certification, Red Cross First Aid & CPR, 2015-present
Certification, United States Soccer Federation (USSF) Soccer Referee, 2012-2018