Casey Funtal's Resume
September 2020
- Current
Playology / Logical Brands
Account Manager
Cross trained to help in various positions within the small company
Communicate with vendors via phone and email for each order placed through
our EDI system
Manage accounts post-sale with their ongoing orders Reviewed expense reports internally and invoice customers Proof and edit documents for accuracy before sending to logistics/factory team
August 2020 - September 2020
Hines
- Facilities Coordinator
Contract position, assisted in managing the day-to-day operations of the facilities
for Amazon sites Responsible for effective day-to-day administration of facilities for assigned
Amazon sites, including emailing, ticket management, team communication, and other daily administrative tasks Understand principles of fiscal responsibility while taking every reasonable precaution to prevent wasteful spending
Assist in the implementation of GREF programs and standards while also
updating informational pages
June 2018 - May 2020
Houzz
Product Coordinator
Promoted position, an in-depth analysis on data input and sourcing
Strategic Planning & Analysis of products during on-boarding process for up to
400 sellers a quarter Review, edit, and perform QA standards for product data Updated data for existing products based on incoming requests from vendors, sellers, and internal teams Onboard new vendors and sellers through welcome call
Collaborated cross-functionally to manage one-time listings, status changes, and listing updates
December 2017
- June 2018
Houzz
Customer Support Specialist
Provided support to customers while operating in a dynamic environment
Received inbound calls inquiring how to resolve issues with damages, returns, and incorrect items Worked in a fast-paced environment that required quick-thinking, multitasking, and great attention to detail
Negotiated with vendors to have products returned for a refund or replaced when the item did not arrive in good condition
Effectively met handle time, customer satisfaction rate, average handle time, and additional tasks as provided
May 2017 - December 2017
Houzz - Sales Development Representative
Partnered with industry professionals to help grow their business
needs through local advertising
September 2020
- Current
Playology / Logical Brands
Account Manager
Cross trained to help in various positions within the small company
Communicate with vendors via phone and email for each order placed through
our EDI system
Manage accounts post-sale with their ongoing orders Reviewed expense reports internally and invoice customers Proof and edit documents for accuracy before sending to logistics/factory team
August 2020 - September 2020
Hines
- Facilities Coordinator
Contract position, assisted in managing the day-to-day operations of the facilities
for Amazon sites Responsible for effective day-to-day administration of facilities for assigned
Amazon sites, including emailing, ticket management, team communication, and other daily administrative tasks Understand principles of fiscal responsibility while taking every reasonable precaution to prevent wasteful spending
Assist in the implementation of GREF programs and standards while also
updating informational pages
June 2018 - May 2020
Houzz
Product Coordinator
Promoted position, an in-depth analysis on data input and sourcing
Strategic Planning & Analysis of products during on-boarding process for up to
400 sellers a quarter Review, edit, and perform QA standards for product data Updated data for existing products based on incoming requests from vendors, sellers, and internal teams Onboard new vendors and sellers through welcome call
Collaborated cross-functionally to manage one-time listings, status changes, and listing updates
December 2017
- June 2018
Houzz
Customer Support Specialist
Provided support to customers while operating in a dynamic environment
Received inbound calls inquiring how to resolve issues with damages, returns, and incorrect items Worked in a fast-paced environment that required quick-thinking, multitasking, and great attention to detail
Negotiated with vendors to have products returned for a refund or replaced when the item did not arrive in good condition
Effectively met handle time, customer satisfaction rate, average handle time, and additional tasks as provided
May 2017 - December 2017
Houzz - Sales Development Representative
Partnered with industry professionals to help grow their business
needs through local advertising