Brooke Snelgrove
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Brooke Snelgrove

Formal Resume Available at: ------------/file/d/1Xs5oePjMrOFR-4JpVfRpOCMq1_7MllI6/view?usp=sharing

KEY PERSONAL ATTRIBUTES
? File Management and Office Organization ? Creating Compromise and Solving Problems
? Communicating Effectively – Passive and Direct ? Task Prioritization and Personal Management
EDUCATION
Chapman University, Crean College, Orange, CA May 2015
Bachelor of Arts, Psychology, Major; English Literature, Minor Cum Laude with Departmental Honors

OCCUPATIONAL EXPERIENCE
Senior Property Manager Assistant Oct. 2019 – Dec. 2019
Silva Markham Partners / CSI, Inc., Denver, CO
• Temporary worker to Senior Property Manager assisting in a lease up for a new tax-credited low-income senior housing apartment community.
• Assisted in application processing following tax-credited state regulations, meeting documentation requirements for 2 compliance departments, and effectively communicating with government agencies to qualify financials for housing assistance applicants.
• Assisted with move-in process which included collecting payments, signing leases while walking seniors through the agreement page by page, performing a move-in inspection of unit, and being available for help and questions.
• Provided billing support by processing and filing community invoices while ensuring accuracy in OneSite.
Leasing Professional Jan. 2019 – Oct. 2019
1000 S Broadway – Greystar, Denver, CO
• Assisted in luxury residential property sale by meeting sales quotas, touring property with expertise to buying brokers, preparing community for management change, and easing resident concerns.
• Responsible for lease execution, lease management, and renewal leases while encouraging resident retention.
• Adhere to company standards and required talking points to encourage visitors to apply and lease an apartment.
• Created new lease and renewal file checklists to improve team communication and to improve office efficiency.
• Performed weekly market analysis and compiled market survey report to ensure competitive pricing for owners.
Associate Seller’s Broker July 2018 – Sept. 2018
Trelora Real Estate, Denver, CO
? Broker responsible for a seller-only client book of 30+ clients on a team of 3 managing 120 fluid clients.
? Averaged 3-5 closings a week and prioritizing service and closings.
? Consulted clients on market trends, selling strategies, negotiation choices, and multiple offer decisions.
? Negotiated contract terms with buying brokers firmly to optimize seller profit and satisfaction.
? Specific, thorough, and a careful writer of contract terms, addl. provisions, email correspondences, and IO/IR.
? Successfully negotiated a $300,000 inspection objection to a withdrawal on a 1.4 million dollar home.
Sales Representative / Account Consultant Nov. 2017 – Feb. 2018
Primetime Acquisitions, Denver, CO
? Engage in business-to-business sales utilizing company sales strategies for new customer acquisition.
? Participate in daily sales meetings focused on strategy, approaches to entry level training, and team building.
? Ranked #2 in company as top sales representative in the country for total sales secured.
Customer Service Specialist July 2017 – Nov. 2017
Little White Dress Bridal Shop, Denver, CO
? Coordinated exceptional customer experiences in a luxury environment by maintaining high professionalism, preparedness, prompt responsiveness, emotional management of customers, and accommodating behavior.
? Secured appointments via face-to-face, phone, and email while managing a multi-schedule appointment book.
Dining Server Dec. 2015 – June 2017
95a Sushi and Bistro, Lafayette, CO
? Maintain extensive menu knowledge to assist guests in making informative menu choices, to appropriately suggest additional menu items to increase restaurant sales, and to exceed guest’s expectations.

RESEARCH EXPERIENCE
Possessing a background in research has provided skills not limited to the research field. Researching has ensured competency in the following skillsets:
? Large volume data isolation, compilation, consolidation, and analysis ? Deductive reasoning
? Thoroughly attentive when reviewing documents and devising systems ? Market research
? Preparing materials and leading presentations for various settings ? Unbiased decision making
POSITIONS HELD

Laboratory Manager 2014 – 2015 Addiction Research Laboratory, Orange, CA
• The research program incorporates cognitive psychophysiological paradigms to isolate and examine information processing and attention disorders in persons at risk for alcohol and substance abuse.
• Responsible for direct oversight of all laboratory projects, operations, and the supervision of laboratory staff.
• Duties included project and staff scheduling; supervision of student research assistants across several research projects; procurement and distribution of project resources; and the preparation of project progress reports.
BVMT-R Project Manager 2014
Addiction Research Laboratory, Orange CA
• Manage research project by training and supervising laboratory staff on research protocols.
• Support laboratory manager with maintenance and calibration of laboratory equipment and completion of annotated literature references for research manuscripts.
Research Assistant, 2013
Addiction Research Laboratory, Orange, CA
• Solicit and screen clinical research subjects; conducting research protocols using real-time data acquisition.

PRESENTATIONS
Participated in 6 professional research presentations from 2014 to 2015. Details are available upon request.

PUBLICATIONS
2nd Place Winner – Kevin and Tam Ross Undergraduate Research Prize
Snelgrove, B.D. (2015). Treatment of post-traumatic stress disorder in a veteran population: Efficacy of complementary and alternative medicine therapies. Thesis submitted in requirement for the Bachelor of Arts degree in Psychology, Chapman University. http://digitalcommons.chapman.edu/undergraduateresearchprize/10

GENERAL SKILLS
Technology Systems
? Proficient with Microsoft Suite, Adobe Photoshop, and Google Drive
? Working proficiency with Squarespace, OneDrive, CRM Systems, SPSS, Quickbooks, and POS systems
? REColorado/Matrix, CTMeContracts, Centralized Showing Service, IRES
? OneSite, Lead2Lease, Yieldstar, Real Page Utility Management
Social Media: Facebook, Instagram, SnapChat, Pinterest, YouTube
Organization: Office, Electronic Sorting, and Self-Management