Ashley Spivey Resume
ASHLEY SPIVEY
------------ · ------------
Education
Florida State University, Tallahassee, FL: Bachelor of Social Work (2017-2021).
Florida State University, Tallahassee, FL: Minor in Child Development.
GPA: 3.96
Experience
Be Active/Hope Truancy BSW Internship: August 2020-April 2021
• Individual interviewing, counseling, case management (maintaining case history records), and documentation completion on clients.
• Biopsychosocial and treatment plan creations and implementations.
• Inter-disciplinary services in-regards-to truant behavior of clients; consulting to determine sources of problems.
• Facilitator of communication between agency, client, and client’s family. Advocate of the best interests of the client.
Florida State University-Advanced Technical Support: March 2020-Present
• Created independent specialized data reports which sought to analyze efficiency and productivity of ITS services provided to both employees and students.
• Interdepartmental Support: experience working in various IT environments in the facilitation of project completion while maintaining efficient working relationships across organizational levels.
• Point of contact for University Holiday recordings.
• Database Management via SharePoint and Salesforce for CRM reporting.
• Highly proficient skills and knowledge of Microsoft Office 365 Pro Plus: Extensive knowledge and usage of Excel, Word, PowerPoint, Outlook, OneDrive, Excel, etc.
• Experience working with and supporting Adobe Pro and entire Adobe Creative Cloud. Ability to troubleshoot inability to log-in or download specific applications and licensure problems.
• Proficiency in Zoom academic management system: experience assisting Florida State employees with Zoom client updates for both Windows and Mac to ensure remote work can continue smoothly. Ability to troubleshoot Zoom errors effectively.
• Experience with a wide variety of University systems: Cisco AnyConnect VPN, Avaya One-X Softphone Software, Beyond Trust Remote Support Representative Console, Citrix Gateway/Active Directory, etc.
Florida State University- Student Computing Support: January 2018-Present
• Potential Employee Interviewer Assist and Employee Training: worked with Student Computing Support manager to interview and train employees to understand, perform, and practice basic job duty functions.
• Monthly Data Reports: reports compiled to track month-to-month costs and year-to-year data for analysis and recording purposes.
• Clerical Duties: email and phone communication, data tracking, case management database imputation, record review, etc.
• GSX Apple Training.
• Credit Card Machine Usage and Balancing: completed PCI Canvas Information and Security training.
• Hardware and Software Diagnostic and Troubleshooting.
References
1. Lisa Schelbe, Ph.D, MSW: ------------.
2. Shalay Jackson, D.P.H, MSW: ------------.
3. Jane Dwyer Lee, MSW: ------------.
4. Wayne Bell: ------------.
5. Stephanie Bradley, MSW: ------------.
ASHLEY SPIVEY
------------ · ------------
Education
Florida State University, Tallahassee, FL: Bachelor of Social Work (2017-2021).
Florida State University, Tallahassee, FL: Minor in Child Development.
GPA: 3.96
Experience
Be Active/Hope Truancy BSW Internship: August 2020-April 2021
• Individual interviewing, counseling, case management (maintaining case history records), and documentation completion on clients.
• Biopsychosocial and treatment plan creations and implementations.
• Inter-disciplinary services in-regards-to truant behavior of clients; consulting to determine sources of problems.
• Facilitator of communication between agency, client, and client’s family. Advocate of the best interests of the client.
Florida State University-Advanced Technical Support: March 2020-Present
• Created independent specialized data reports which sought to analyze efficiency and productivity of ITS services provided to both employees and students.
• Interdepartmental Support: experience working in various IT environments in the facilitation of project completion while maintaining efficient working relationships across organizational levels.
• Point of contact for University Holiday recordings.
• Database Management via SharePoint and Salesforce for CRM reporting.
• Highly proficient skills and knowledge of Microsoft Office 365 Pro Plus: Extensive knowledge and usage of Excel, Word, PowerPoint, Outlook, OneDrive, Excel, etc.
• Experience working with and supporting Adobe Pro and entire Adobe Creative Cloud. Ability to troubleshoot inability to log-in or download specific applications and licensure problems.
• Proficiency in Zoom academic management system: experience assisting Florida State employees with Zoom client updates for both Windows and Mac to ensure remote work can continue smoothly. Ability to troubleshoot Zoom errors effectively.
• Experience with a wide variety of University systems: Cisco AnyConnect VPN, Avaya One-X Softphone Software, Beyond Trust Remote Support Representative Console, Citrix Gateway/Active Directory, etc.
Florida State University- Student Computing Support: January 2018-Present
• Potential Employee Interviewer Assist and Employee Training: worked with Student Computing Support manager to interview and train employees to understand, perform, and practice basic job duty functions.
• Monthly Data Reports: reports compiled to track month-to-month costs and year-to-year data for analysis and recording purposes.
• Clerical Duties: email and phone communication, data tracking, case management database imputation, record review, etc.
• GSX Apple Training.
• Credit Card Machine Usage and Balancing: completed PCI Canvas Information and Security training.
• Hardware and Software Diagnostic and Troubleshooting.
References
1. Lisa Schelbe, Ph.D, MSW: ------------.
2. Shalay Jackson, D.P.H, MSW: ------------.
3. Jane Dwyer Lee, MSW: ------------.
4. Wayne Bell: ------------.
5. Stephanie Bradley, MSW: ------------.