Amruta
Objective
Award-winning executive with five years of varied experience in Operations, Quality Projects, Service Capability, Process Harmonization, Project Management & Project Migration and Operations seeking a challenging position in an esteemed organization, which ensures my growth. Given an opportunity, I will do the best use of my skills for the development of the organization and my career.
Core Competencies
• Process Migrations and Estimation.
• Client Interaction.
• People and Performance Management.
• Strong Interpersonal Organizational skills.
• Service Capability improvement & Process harmonisation.
• Quality framework & SLA Management.
• Quality Projects and improvement driven activities (DMAIC).
• End-to-End Process mapping.
Experience Summary
• More than 5 years of Experience in Banking Financial Services & Insurance Industry
• International Client facing experience and have worked with Clients in Banking and Financial Domain.
• Green Belt Trained & Certified from KPMG
• Deputed onsite twice in AXA Business Pvt. Ltd. UK (Bristol) Office
• Proficiency in tools like Excel (Pivot, functions, macros etc.), Visio etc
Certifications and Trainings
• Completed Six sigma, green belt certification from KPMG
• ISO Auditor (KPMG Certified)
• KPMG Certified Internal ISO Auditor, which included Documentation & maintaining, records of the team.
• Conducting Internal Audits within the Organization.
• Sending CAR (Corrective Action Report) and closing all observations & non confirmations.
• Been a part of Business Continuity Plan (BCP) for risk management in emergency.
• ISO awareness sessions conducted for whole team. It is an ongoing process.
Work Experience
WNS Services Limited BFSI
Auditor - Senior Analyst Aug’16 – Dec’17
Responsibilities
• Part of team Auditing onshore consultants. Calls and emails.
• Reviewing “Standard Operating Procedures” for the process team.
• Involved in the UAT of the Software application.
• Responsible for training the new team members.
• Involved in Auditing client documents.
• Involved in creation of various reports related to process & people performance.
eClerx Services Limited Financial Services
Senior Financial Analyst Jun’09 – May’10
Responsibilities
• Part of team providing Process Consultation to Citi for Interest Rate Swap Reconciliation process.
• Preparation of “Business Process Document” for the process team.
• Coordinating with Client (Bank) to develop the System Mapping and Translation rules for pilot process.
• Involved in Conceptualization and Design of the Dashboard for sharing the process output.
• Involved in the UAT and Quality Assurance of the Software application.
• Responsible for Process Management.
• Responsible for training the process team.
• Involved in Auditing & Reconciling client documents (trades).
• Involved in creation of various reports related to process & people performance.
Bank of America, Georgia USA BFSI
Fraud Analyst Feb’09 – June’09
Responsibilities
• Monitoring accounts to identify fraudulent activity.
• Decision making based on the analysis.
• Identifying fraud.
• Based on fraud detection blocking or closing the card.
• Interacting with customers.
• Working on applications like Falcon, Model, COIN, BOL.
• Conducted Risk assessment for customer account.
AXA Business Services BFSI
Process Leader May’04 – Nov’07
Responsibilities
• Successfully handled two migrations (UK travel – Onsite experience) in the year 2005 and 2006. Each migration included 10 weeks of UK training phase, wherein various processes were migrated and also got an opportunity to play a fundamental role in it.
• Managing a team of 15 Associates.
• Dealt with Life Insurance products for 12 months. Also 31 months in Corporate Pensions.
• Involved in defining SLA for newly migrated team.
• Responsible for Analysis of Team & Individual performance, which led to setting individuals & hence team targets. It also includes monitoring it on Weekly basis.
• Ensuring SLAs (Service Level Agreement) are met in terms of Quality, Productivity, Utilization, Resource Index and Attendance.
• Managing performance of the team, which includes Monthly 1-on-1s, motivating & guiding Individuals on their Competencies, feedback given on strengths as well as opportunities. All this reviewed& monitored on monthly basis.
• Work Queue management, Allocation of work, Prioritization, Time management, monitoring personal queues (of Associates).
• Direct communications via e-mails or phone calls with Counterparts in UK (Bristol).
• Team Building activities carried out on and off the floor to boost team’s morale & motivate them to perform better.
• Enhancing team’s Initiatives in to processing which means improving in terms of Time, Quality. This is termed as Process Improvement. Contributed 3 Process Improvement Ideas for the team.
• Responsible for Quality checks (sample sizing).
• Knowledge transferred to trainees back in India.
• Responsible for preparation of Training & accreditation plan.
• Processing policies.
Objective
Award-winning executive with five years of varied experience in Operations, Quality Projects, Service Capability, Process Harmonization, Project Management & Project Migration and Operations seeking a challenging position in an esteemed organization, which ensures my growth. Given an opportunity, I will do the best use of my skills for the development of the organization and my career.
Core Competencies
• Process Migrations and Estimation.
• Client Interaction.
• People and Performance Management.
• Strong Interpersonal Organizational skills.
• Service Capability improvement & Process harmonisation.
• Quality framework & SLA Management.
• Quality Projects and improvement driven activities (DMAIC).
• End-to-End Process mapping.
Experience Summary
• More than 5 years of Experience in Banking Financial Services & Insurance Industry
• International Client facing experience and have worked with Clients in Banking and Financial Domain.
• Green Belt Trained & Certified from KPMG
• Deputed onsite twice in AXA Business Pvt. Ltd. UK (Bristol) Office
• Proficiency in tools like Excel (Pivot, functions, macros etc.), Visio etc
Certifications and Trainings
• Completed Six sigma, green belt certification from KPMG
• ISO Auditor (KPMG Certified)
• KPMG Certified Internal ISO Auditor, which included Documentation & maintaining, records of the team.
• Conducting Internal Audits within the Organization.
• Sending CAR (Corrective Action Report) and closing all observations & non confirmations.
• Been a part of Business Continuity Plan (BCP) for risk management in emergency.
• ISO awareness sessions conducted for whole team. It is an ongoing process.
Work Experience
WNS Services Limited BFSI
Auditor - Senior Analyst Aug’16 – Dec’17
Responsibilities
• Part of team Auditing onshore consultants. Calls and emails.
• Reviewing “Standard Operating Procedures” for the process team.
• Involved in the UAT of the Software application.
• Responsible for training the new team members.
• Involved in Auditing client documents.
• Involved in creation of various reports related to process & people performance.
eClerx Services Limited Financial Services
Senior Financial Analyst Jun’09 – May’10
Responsibilities
• Part of team providing Process Consultation to Citi for Interest Rate Swap Reconciliation process.
• Preparation of “Business Process Document” for the process team.
• Coordinating with Client (Bank) to develop the System Mapping and Translation rules for pilot process.
• Involved in Conceptualization and Design of the Dashboard for sharing the process output.
• Involved in the UAT and Quality Assurance of the Software application.
• Responsible for Process Management.
• Responsible for training the process team.
• Involved in Auditing & Reconciling client documents (trades).
• Involved in creation of various reports related to process & people performance.
Bank of America, Georgia USA BFSI
Fraud Analyst Feb’09 – June’09
Responsibilities
• Monitoring accounts to identify fraudulent activity.
• Decision making based on the analysis.
• Identifying fraud.
• Based on fraud detection blocking or closing the card.
• Interacting with customers.
• Working on applications like Falcon, Model, COIN, BOL.
• Conducted Risk assessment for customer account.
AXA Business Services BFSI
Process Leader May’04 – Nov’07
Responsibilities
• Successfully handled two migrations (UK travel – Onsite experience) in the year 2005 and 2006. Each migration included 10 weeks of UK training phase, wherein various processes were migrated and also got an opportunity to play a fundamental role in it.
• Managing a team of 15 Associates.
• Dealt with Life Insurance products for 12 months. Also 31 months in Corporate Pensions.
• Involved in defining SLA for newly migrated team.
• Responsible for Analysis of Team & Individual performance, which led to setting individuals & hence team targets. It also includes monitoring it on Weekly basis.
• Ensuring SLAs (Service Level Agreement) are met in terms of Quality, Productivity, Utilization, Resource Index and Attendance.
• Managing performance of the team, which includes Monthly 1-on-1s, motivating & guiding Individuals on their Competencies, feedback given on strengths as well as opportunities. All this reviewed& monitored on monthly basis.
• Work Queue management, Allocation of work, Prioritization, Time management, monitoring personal queues (of Associates).
• Direct communications via e-mails or phone calls with Counterparts in UK (Bristol).
• Team Building activities carried out on and off the floor to boost team’s morale & motivate them to perform better.
• Enhancing team’s Initiatives in to processing which means improving in terms of Time, Quality. This is termed as Process Improvement. Contributed 3 Process Improvement Ideas for the team.
• Responsible for Quality checks (sample sizing).
• Knowledge transferred to trainees back in India.
• Responsible for preparation of Training & accreditation plan.
• Processing policies.