Alyssa Roerick’s Resume
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Location: Arlington, TX, USA
School: University of Texas at Arlington
Field of Study: Political Science

Alyssa Roerick’s Resume

ALYSSA ROERICK





Skills

Creative Thinker

Punctual & Trustworthy

Loyal & Dependable

Good Communication

Strong Analytical Skills

Excellent Customer Service

Stellar Leadership Qualities

Effective Public Speaking Skills

Efficient Organizational Skills


Education

University of Texas Arlington

Arlington, TX • Expected in 05/2022

Bachelor of Arts: Political Science

Minor: Business Administration & History (current GPA: 3.6)


James Bowie High School

Arlington, TX

High School Diploma

GPA: 4.0


Affiliations

Officer, Pre-Law Society, Vice President, 7/2020 to Current

Member, Student Government, Senator in the Legislative Branch, 4/2020 to Current

Member, Leadership Honors Program, 9/2018 to Current

Member, Student Government, External Relations Committee in the Executive Branch, 8/2019 to 5/2020

Member & Homecoming Chair, Freshman Leaders on Campus, 8/2018 to 5/2019


Awards

Dean’s List, UTA - Fall 2019 & Spring 2020

Top Ten Seniors Award, BHS - March 2018


Volunteer Work

6 Stones – 11/2019 & 9/2020

Adoption Day at Tarrant County Court House – 11/2019

Mid-Cities Care Corps – 10/2019

Mission Arlington - Various times between 8/2014 to current


Professional Summary

A passionate over-achiever with excellent attention to detail, who strives to deliver a best in class customer experience at every opportunity. A self-starting, team-player who leads by example and aspires to be the best in all she does. An optimist, with big dreams and goals, who is ready to join your team and earn her place as your next major team contributor.


Work History

Texas Roadhouse – Hostess & Server Grand Prairie, TX • 07/2018 – 02/2019 &; 02/2019 - Current

Managed in-person and telephone guest inquiries, customer service requests and call-ahead bookings using Aloha

Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs

Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience

Answered customer questions about hours, seating and menu information

Maintained up-to-date knowledge of menus and chef specials to provide recommendations according to tastes and specific allergies

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins and trays

Delivered exemplary service by quickly bringing courses and refilling beverages promptly and courteously

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

Kept register accurate through correct billing, payment processing and cash management practices

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Worked with Aloha POS system to place orders and manage bills


Big Arms Swimmers - Swim Instructor Arlington, TX • 05/2018 - 08/2018

Explained and demonstrated multiple swimming strokes & styles, exhibiting proper technique and positioning in water

Tracked students' progress and gave constructive feedback for skills requiring improvement

Earned positive feedback from parents regarding instruction and student learning success

Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students


Dairy Queen - Team Member Grand Prairie, TX • 05/2017 - 11/2017

Welcomed customers into the restaurant to provide an excellent customer experience

Maintained order accuracy and customer satisfaction by double-checking order specifications

Optimized safety and productivity by regularly cleaning and organizing work zones

Learned all required tasks quickly to maximize performance

Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels

Mentored junior team members on protocols and procedures of each station to maximize contributions

Kept work areas clean, organized and safe to promote efficiency and team safety