Alyssa Roerick�s Resume
ALYSSA ROERICK
Skills
Creative Thinker
Punctual & Trustworthy
Loyal & Dependable
Good Communication
Strong Analytical Skills
Excellent Customer Service
Stellar Leadership Qualities
Effective Public Speaking Skills
Efficient Organizational Skills
Education
University of Texas Arlington
Arlington, TX ��Expected in 05/2022
Bachelor of Arts: Political Science
Minor: Business Administration & History (current GPA: 3.6)
James Bowie High School
Arlington, TX
High School Diploma
GPA: 4.0
Affiliations
Officer, Pre-Law Society, Vice President, 7/2020 to Current
Member, Student Government, Senator in the Legislative Branch, 4/2020 to Current
Member, Leadership Honors Program, 9/2018 to Current
Member, Student Government, External Relations Committee in the Executive Branch, 8/2019 to 5/2020
Member & Homecoming Chair, Freshman Leaders on Campus, 8/2018 to 5/2019
Awards
Dean�s List, UTA - Fall 2019 & Spring 2020
Top Ten Seniors Award, BHS - March 2018
Volunteer Work
6 Stones � 11/2019 & 9/2020
Adoption Day at Tarrant County Court House � 11/2019
Mid-Cities Care Corps � 10/2019
Mission Arlington - Various times between 8/2014 to current
Professional Summary
A passionate over-achiever with excellent attention to detail, who strives to deliver a best in class customer experience at every opportunity. A self-starting, team-player who leads by example and aspires to be the best in all she does. An optimist, with big dreams and goals, who is ready to join your team and earn her place as your next major team contributor.
Work History
Texas Roadhouse � Hostess & Server Grand Prairie, TX ��07/2018 � 02/2019 &; 02/2019 - Current
Managed in-person and telephone guest inquiries, customer service requests and call-ahead bookings using Aloha
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Answered customer questions about hours, seating and menu information
Maintained up-to-date knowledge of menus and chef specials to provide recommendations according to tastes and specific allergies
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins and trays
Delivered exemplary service by quickly bringing courses and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept register accurate through correct billing, payment processing and cash management practices
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with Aloha POS system to place orders and manage bills
Big Arms Swimmers - Swim Instructor Arlington, TX � 05/2018 - 08/2018
Explained and demonstrated multiple swimming strokes & styles, exhibiting proper technique and positioning in water
Tracked students' progress and gave constructive feedback for skills requiring improvement
Earned positive feedback from parents regarding instruction and student learning success
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students
Dairy Queen - Team Member Grand Prairie, TX ��05/2017 - 11/2017
Welcomed customers into the restaurant to provide an excellent customer experience
Maintained order accuracy and customer satisfaction by double-checking order specifications
Optimized safety and productivity by regularly cleaning and organizing work zones
Learned all required tasks quickly to maximize performance
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Mentored junior team members on protocols and procedures of each station to maximize contributions
Kept work areas clean, organized and safe to promote efficiency and team safety
ALYSSA ROERICK
Skills
Creative Thinker
Punctual & Trustworthy
Loyal & Dependable
Good Communication
Strong Analytical Skills
Excellent Customer Service
Stellar Leadership Qualities
Effective Public Speaking Skills
Efficient Organizational Skills
Education
University of Texas Arlington
Arlington, TX ��Expected in 05/2022
Bachelor of Arts: Political Science
Minor: Business Administration & History (current GPA: 3.6)
James Bowie High School
Arlington, TX
High School Diploma
GPA: 4.0
Affiliations
Officer, Pre-Law Society, Vice President, 7/2020 to Current
Member, Student Government, Senator in the Legislative Branch, 4/2020 to Current
Member, Leadership Honors Program, 9/2018 to Current
Member, Student Government, External Relations Committee in the Executive Branch, 8/2019 to 5/2020
Member & Homecoming Chair, Freshman Leaders on Campus, 8/2018 to 5/2019
Awards
Dean�s List, UTA - Fall 2019 & Spring 2020
Top Ten Seniors Award, BHS - March 2018
Volunteer Work
6 Stones � 11/2019 & 9/2020
Adoption Day at Tarrant County Court House � 11/2019
Mid-Cities Care Corps � 10/2019
Mission Arlington - Various times between 8/2014 to current
Professional Summary
A passionate over-achiever with excellent attention to detail, who strives to deliver a best in class customer experience at every opportunity. A self-starting, team-player who leads by example and aspires to be the best in all she does. An optimist, with big dreams and goals, who is ready to join your team and earn her place as your next major team contributor.
Work History
Texas Roadhouse � Hostess & Server Grand Prairie, TX ��07/2018 � 02/2019 &; 02/2019 - Current
Managed in-person and telephone guest inquiries, customer service requests and call-ahead bookings using Aloha
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Answered customer questions about hours, seating and menu information
Maintained up-to-date knowledge of menus and chef specials to provide recommendations according to tastes and specific allergies
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins and trays
Delivered exemplary service by quickly bringing courses and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept register accurate through correct billing, payment processing and cash management practices
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with Aloha POS system to place orders and manage bills
Big Arms Swimmers - Swim Instructor Arlington, TX � 05/2018 - 08/2018
Explained and demonstrated multiple swimming strokes & styles, exhibiting proper technique and positioning in water
Tracked students' progress and gave constructive feedback for skills requiring improvement
Earned positive feedback from parents regarding instruction and student learning success
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students
Dairy Queen - Team Member Grand Prairie, TX ��05/2017 - 11/2017
Welcomed customers into the restaurant to provide an excellent customer experience
Maintained order accuracy and customer satisfaction by double-checking order specifications
Optimized safety and productivity by regularly cleaning and organizing work zones
Learned all required tasks quickly to maximize performance
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Mentored junior team members on protocols and procedures of each station to maximize contributions
Kept work areas clean, organized and safe to promote efficiency and team safety