Alexandra Dongo
Alexandra Dongo

ALE X ANDRA D O NG O



ED UCATIO N



06/2 020
Hig h S ch oo l D ip lo m a

Cyp ress L ak e H ig h S ch ool -
?Fort M yers , F L


Expecte d i n 2 023
?Bach elo r o f S cie n ce : B usin ess A dm in is tr a tio n A nd M an agem en t

F lo rid a S ou th W este rn S ta te C oll e g e
? - F ort M yers , F L


SK IL LS



- Lead ers h ip - C om pla in t r e so lu tio n

- Tra in in g a n d m en to rin g - B ilin gual

- Tim e m an ag em en t - C usto m er S erv ic e

- Cash H an dlin g


WORK H IS T O RY


10/2 017 t o C urre n t
Supervisor/ Crew Trainer
Loveboat Ice Cream - ?Fort Myers, FL
? Handle customer complaints and resolve issues.
? Apply strong leadership talents and problem-solving skills to maintain team
efficiency and organize workflows to meet any daily demand.
? Make sure employees are working quickly and efficiently.
? Handle cashier duties, money drops, discounts, and returns.

08/2020 to 03/2021 ? Barista
Island Java Cafe - ?Fort Myers, FL
? Preparing to open the store.
? Prepare and serve beverages and food items consistently by adhering to all recipe
standards.
? Deliver exceptional customer service to all customers who walk through our doors.
? Maintained an organized and tidy caf� environment by regularly cleaning equipment,
espresso machines, tables, and condiment bar
? Food runner.
CERTIFICATIONS

Food safety