Administrative Resume
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Customer service expert with sound judgment and an ability to resolve problems tactfully and
diplomatically.
Systematic office administrative assistant with proven problem-solving and organizational
skills developed over 5 years of related experience. Smooth and professional telephone voice
useful for skillfully managing multi-line systems in fast-paced environments. Proficient in
Excel and ReportSmith.
Payroll administration experience
Training programs development
Recruitment/staffing
Advanced Excel spreadsheet functions
Superior verbal and written
communication skills
Critical thinking
Time management
Training solutions development
Spreadsheet development
Database entry
Schedule management
Workers' compensation knowledge
Event coordination
Records management systems
Excel spreadsheets
Data entry documentation
06/2019 to 10/2019 Telecommunications Specialist
Klamath Emergency Communications District � Klamath Falls , OR
Received public emergency and non-emergency calls and supervised response
prioritization in order to effectively dispatch official units such as police, fire and EMS
while tracking data in real-time environments
Routed calls to police, fire and ambulance service to meet individual call needs
Relayed latest information to first responders via electronic means, telephone calls and
radio responses
Processed over 100 calls per shift
06/2013 to 04/2019 Communications Training Officer
Dunklin County Sheriff's Office � 1175 Floyd St; Kennett , MO 63857
Effectively manage approximately 100 inbound and outbound emergency calls per shift
Gather all required customer information for dispatching purposes
Conduct status checks on personnel
Accurately input administrative paperwork including warrants and protection orders
Create, implement, and facilitate training for new and current employees
09/2011 to 01/2013 Emergency Dispatcher
Guardian Protection Services � Warrendale , PA
Managed high call volume with tact and professionalism of approximately 50 calls per
shift
Responded and dispatched emergency personnel to active residential and commercial
alarms
Managed customer calls effectively and efficiently in complex, fast-paced and challenging
call center environment
Accurately documented, researched and resolved customer service issues
11/1996 to 07/2011 Multiple Titles
Airport Terminal Services � St. Louis , MO
Data entry for 40 United States and 9 Canadian stations totaling approximately 2,000
employees
Create reports for variety of purposes for station managers and executive personnel
Administer and maintain insurance benefits, including COBRA
Conduct criminal history background checks, employment verifications, Department of
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Motor Vehicles reports, and drug tests. Sent adverse action letters to those disqualified
Managed team of 50 employees, including training compliance and disciplinary action
Established and maintained airport and airline vendor partnerships including FAA, FBI,
Airport Authority, US Customs, US Immigration, US Agriculture, and TSA
Created and maintained flowcharts, employee scheduling, quarterly and turnover
reporting, and compliance upkeep
2010 Associate of Arts : Criminal Justice
University of Phoenix - Earth City, MO
3.9 GPA
1994 High School Diploma
Peabody High School - Pittsburgh, PA
Graduated with an Academic diploma and a Scholar's diploma
Completed vocational degree for Public Safety Academy for Police, Fire, EMS and River
Rescue
Member of the AV Tech Club
Competitive swimmer for 7 years and diver for 2 years resulting in bronze medal at state
competition level
Member, APCO , 2015 to Current
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S?????
W??? H??????
L??? P??????
Customer service expert with sound judgment and an ability to resolve problems tactfully and
diplomatically.
Systematic office administrative assistant with proven problem-solving and organizational
skills developed over 5 years of related experience. Smooth and professional telephone voice
useful for skillfully managing multi-line systems in fast-paced environments. Proficient in
Excel and ReportSmith.
Payroll administration experience
Training programs development
Recruitment/staffing
Advanced Excel spreadsheet functions
Superior verbal and written
communication skills
Critical thinking
Time management
Training solutions development
Spreadsheet development
Database entry
Schedule management
Workers' compensation knowledge
Event coordination
Records management systems
Excel spreadsheets
Data entry documentation
06/2019 to 10/2019 Telecommunications Specialist
Klamath Emergency Communications District � Klamath Falls , OR
Received public emergency and non-emergency calls and supervised response
prioritization in order to effectively dispatch official units such as police, fire and EMS
while tracking data in real-time environments
Routed calls to police, fire and ambulance service to meet individual call needs
Relayed latest information to first responders via electronic means, telephone calls and
radio responses
Processed over 100 calls per shift
06/2013 to 04/2019 Communications Training Officer
Dunklin County Sheriff's Office � 1175 Floyd St; Kennett , MO 63857
Effectively manage approximately 100 inbound and outbound emergency calls per shift
Gather all required customer information for dispatching purposes
Conduct status checks on personnel
Accurately input administrative paperwork including warrants and protection orders
Create, implement, and facilitate training for new and current employees
09/2011 to 01/2013 Emergency Dispatcher
Guardian Protection Services � Warrendale , PA
Managed high call volume with tact and professionalism of approximately 50 calls per
shift
Responded and dispatched emergency personnel to active residential and commercial
alarms
Managed customer calls effectively and efficiently in complex, fast-paced and challenging
call center environment
Accurately documented, researched and resolved customer service issues
11/1996 to 07/2011 Multiple Titles
Airport Terminal Services � St. Louis , MO
Data entry for 40 United States and 9 Canadian stations totaling approximately 2,000
employees
Create reports for variety of purposes for station managers and executive personnel
Administer and maintain insurance benefits, including COBRA
Conduct criminal history background checks, employment verifications, Department of
E????????
A???????????
Motor Vehicles reports, and drug tests. Sent adverse action letters to those disqualified
Managed team of 50 employees, including training compliance and disciplinary action
Established and maintained airport and airline vendor partnerships including FAA, FBI,
Airport Authority, US Customs, US Immigration, US Agriculture, and TSA
Created and maintained flowcharts, employee scheduling, quarterly and turnover
reporting, and compliance upkeep
2010 Associate of Arts : Criminal Justice
University of Phoenix - Earth City, MO
3.9 GPA
1994 High School Diploma
Peabody High School - Pittsburgh, PA
Graduated with an Academic diploma and a Scholar's diploma
Completed vocational degree for Public Safety Academy for Police, Fire, EMS and River
Rescue
Member of the AV Tech Club
Competitive swimmer for 7 years and diver for 2 years resulting in bronze medal at state
competition level
Member, APCO , 2015 to Current