Administrative Assistant
Lloyreen Moss Fraser
113 Fairmont Dr., Hampton, VA 23666 | 757-660 796 | ------------
Objective: Looking for a career that I can apply my diversified skills and where I can make a positive impact leading to the growth of the company.
Professional Experience:
Knead to Heal, LLC Yorktown, VA Massage Therapist 2015-2020
• Provided therapeutic massage for corporate, sporting, and senior events
• Provided excellent customer service
• Created invoices and collected payment for products and services
• Marketing through social media and business networking groups
• Appointment setting • Contracted independent massage therapis
t • Maintained the bookkeeping and accounting via Quickbooks
Wright Brain Core Neurofeedback Technician 2019-2020 Newport News, VA
• Performed QEEG testing and neurofeedback sessions
• Provided excellent customer service
• Created invoices and collected payment for services
• Marketing through social media and business networking groups
• Appointment setting
Riverside Wellness & Fitness Center Newport News, VA Massage Therapist 2011-2018
• Manipulated soft tissues and muscles for therapeutic purposes
• Utilized creative marketing techniques to increase client base
• Implemented interpersonal skills to retain clients
APAC Customer Service Newport News, VA Training Assistant 2001-2011
• Answered escalated inbound phone calls
• Made outbound calls to follow-up and resolve cases
• Kept accurate records of customer interactions and transactions
• Successfully supervised over 30 agents to ensure quality
• Trained agents on technical and soft skills
Education:
Keller School of Management Chesapeake, VA MBA – Marketing Concentration 2014
American Spirit Institute Williamsburg. VA Massage Therapy 2010
Berea College Berea, KY BA – Psychology 1998
Lloyreen Moss Fraser
113 Fairmont Dr., Hampton, VA 23666 | 757-660 796 | ------------
Objective: Looking for a career that I can apply my diversified skills and where I can make a positive impact leading to the growth of the company.
Professional Experience:
Knead to Heal, LLC Yorktown, VA Massage Therapist 2015-2020
• Provided therapeutic massage for corporate, sporting, and senior events
• Provided excellent customer service
• Created invoices and collected payment for products and services
• Marketing through social media and business networking groups
• Appointment setting • Contracted independent massage therapis
t • Maintained the bookkeeping and accounting via Quickbooks
Wright Brain Core Neurofeedback Technician 2019-2020 Newport News, VA
• Performed QEEG testing and neurofeedback sessions
• Provided excellent customer service
• Created invoices and collected payment for services
• Marketing through social media and business networking groups
• Appointment setting
Riverside Wellness & Fitness Center Newport News, VA Massage Therapist 2011-2018
• Manipulated soft tissues and muscles for therapeutic purposes
• Utilized creative marketing techniques to increase client base
• Implemented interpersonal skills to retain clients
APAC Customer Service Newport News, VA Training Assistant 2001-2011
• Answered escalated inbound phone calls
• Made outbound calls to follow-up and resolve cases
• Kept accurate records of customer interactions and transactions
• Successfully supervised over 30 agents to ensure quality
• Trained agents on technical and soft skills
Education:
Keller School of Management Chesapeake, VA MBA – Marketing Concentration 2014
American Spirit Institute Williamsburg. VA Massage Therapy 2010
Berea College Berea, KY BA – Psychology 1998