A new career opportunity
SABRINA MITCHELL
------------
S------------
3116 W Vogel Ave. Apt H247 Phoenix, AZ 85051
Objective: An opportunity to begin a new career and make a difference.
Professional Experience:
Travel Consultant
November 2015 – Current Carlson Wagonlit Travel Phoenix, AZ
* The ability to create multi-destination domestic and international travel including air, hotel and ground transportation.
* Assist the traveler with all their business travel needs while maintaining client specific guidelines.
*Proficient knowledge of airline ticketing guidelines and fare rules.
*Assisting the customer via chat, email, and phone conversations.
*Proficiency in Sabre GDS systems
Medicare Customer Service Rep:
October 2012-November 2015
September 2011-January 2012 General Dynamics Phoenix, AZ
* Provide knowledgeable responses to Medicare inquiries in a courteous, timely and professional manner.
* Utilize databases and written materials to look up and provide information regarding Medicare inquiries.
* Assist Medicare beneficiaries with Medicare claim inquires, covered/un-covered benefits, eligibility, and costs.
* Assisting beneficiaries with comparing and enrolling into Medicare advantage and/or prescription drug plans.
FSAIC Customer Service Rep:
December 12 2012- August 16, 2013
February 2012-August 2012 General Dynamics Phoenix, AZ
* Answer online Chats, TTY, and phone inquiries.
* Assist callers with online applications and troubleshoot technical issues.
* Provide general information and general questions about the federal student aid programs.
* Confirm processed applications, and assist with any necessary corrections.
* Refer callers to appropriate resources and explain verification and disbursement procedures.
Personal Care Assistant:
May 2010-September 2015 Arizona Bridge to Independent Living Glendale, AZ
* Assist consumers with daily activities of living, transferring, meal preparation and eating.
* Provide oversight and companionship, assist with self-medication, and assistance with any necessary homemaking.
* Assist consumers to and from medical appointments and scheduling.
Health Unit Secretary:
July 2004-May 2010 Banner Thunderbird Hospital Glendale, AZ
* Answers and transfers calls, greets and provides assistance to patients, visitors, physicians and other personnel.
* Transcribes, enters, reviews, and cancels physician orders accurately appropriately.
* Files reports and chart forms ensuring all forms are correctly identified.
* Reconciles supply order with the delivery of supplies.
Education:
Jan 2019-Current Glendale Community College Glendale, AZ
Mar 2011-May 2011 Adult Care Learning Systems Inc. Scottsdale, AZ
Aug 2001-May 2004 Glendale Community College Glendale, AZ
Aug 1998-May 2001 Greenway High School Phoenix, AZ
Skills & Qualities:
> Demonstrates proficiency in the use of computers, internet and other electronic devices.
> Quick learner and adapts well to change.
> Great at analyzing and troubleshooting problems.
> Currently seeking a bachelors degree in nutrition.
> Great at multitasking, and works well under pressure.
> Anticipates the needs of others.
> Enjoys working with others and getting to know new people.
Reference:
References are available upon request
SABRINA MITCHELL
------------
S------------
3116 W Vogel Ave. Apt H247 Phoenix, AZ 85051
Objective: An opportunity to begin a new career and make a difference.
Professional Experience:
Travel Consultant
November 2015 – Current Carlson Wagonlit Travel Phoenix, AZ
* The ability to create multi-destination domestic and international travel including air, hotel and ground transportation.
* Assist the traveler with all their business travel needs while maintaining client specific guidelines.
*Proficient knowledge of airline ticketing guidelines and fare rules.
*Assisting the customer via chat, email, and phone conversations.
*Proficiency in Sabre GDS systems
Medicare Customer Service Rep:
October 2012-November 2015
September 2011-January 2012 General Dynamics Phoenix, AZ
* Provide knowledgeable responses to Medicare inquiries in a courteous, timely and professional manner.
* Utilize databases and written materials to look up and provide information regarding Medicare inquiries.
* Assist Medicare beneficiaries with Medicare claim inquires, covered/un-covered benefits, eligibility, and costs.
* Assisting beneficiaries with comparing and enrolling into Medicare advantage and/or prescription drug plans.
FSAIC Customer Service Rep:
December 12 2012- August 16, 2013
February 2012-August 2012 General Dynamics Phoenix, AZ
* Answer online Chats, TTY, and phone inquiries.
* Assist callers with online applications and troubleshoot technical issues.
* Provide general information and general questions about the federal student aid programs.
* Confirm processed applications, and assist with any necessary corrections.
* Refer callers to appropriate resources and explain verification and disbursement procedures.
Personal Care Assistant:
May 2010-September 2015 Arizona Bridge to Independent Living Glendale, AZ
* Assist consumers with daily activities of living, transferring, meal preparation and eating.
* Provide oversight and companionship, assist with self-medication, and assistance with any necessary homemaking.
* Assist consumers to and from medical appointments and scheduling.
Health Unit Secretary:
July 2004-May 2010 Banner Thunderbird Hospital Glendale, AZ
* Answers and transfers calls, greets and provides assistance to patients, visitors, physicians and other personnel.
* Transcribes, enters, reviews, and cancels physician orders accurately appropriately.
* Files reports and chart forms ensuring all forms are correctly identified.
* Reconciles supply order with the delivery of supplies.
Education:
Jan 2019-Current Glendale Community College Glendale, AZ
Mar 2011-May 2011 Adult Care Learning Systems Inc. Scottsdale, AZ
Aug 2001-May 2004 Glendale Community College Glendale, AZ
Aug 1998-May 2001 Greenway High School Phoenix, AZ
Skills & Qualities:
> Demonstrates proficiency in the use of computers, internet and other electronic devices.
> Quick learner and adapts well to change.
> Great at analyzing and troubleshooting problems.
> Currently seeking a bachelors degree in nutrition.
> Great at multitasking, and works well under pressure.
> Anticipates the needs of others.
> Enjoys working with others and getting to know new people.
Reference:
References are available upon request