Nicole Castro
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Nicole Castro

Objective

Seeking to utilize excellent customer relation skills and administrative abilities in order to gain greater experience working with patients and handling clerical tasks.

Summary

Dynamic and motivated biology major with extensive customer service experience and strong leadership skills, focused on being a dependable and organized team player with the ability to communicate effectively and efficiently

Skills


Cashier & Manager training
Microsoft Office Suite
Bilingual
Customer Service
Teamwork
Time management
Communication


Education

Northern Virginia Community College August 2018 � December 2020
Biology

West Potomac High School Graduated June 2018

Experience

Site Coordinator Jan 2019 - Dec 2019
Elite Tournaments, LLC Alexandria, VA

� Coordinated and executed major weekend tournaments
� Resolved scheduling and logistics issues
� Plan, delegate and oversee duties and responsibilities of all site related staff and volunteers.
� Observed all assigned games and was available for emergencies and any other issues


Service and Engagement Team Lead Aug 2018 - Present
Target Springfield, VA

� Skills in Guest Engagement; problem solving and resolutions
� Knowledge of retail business fundamentals: inventory management, pricing, promotion and sale trends
� Received Cashier handling training in fast paced environment
� Prepared equipment and inventory to ensure efficient daily operation
� Experience Leading a team or members, including skills in interviewing and coaching.


Assistant Teacher Aug 2016 - June 2017
Groveton Elementary School Alexandria, VA

� Assist lead teacher with lesson preparation and setting up equipment
� Collaborate With Teachers to recognize issues students are facing and recommend solutions
� Helping Children who need extra support to complete tasks

Counselor Aug 2017- Feb 2019
A Childs Place Alexandria, VA
� Supervised and provided after school care for infants, preschoolers and elementary school kids
� Creating a safe and stimulating environment for children
� Planning meals and preparing food for kids
� Changing diapers and potty training, if age appropriate
� Educational Activities and Craft

Certifications & Awards

� Dean�s list 2019-2020, Given by Northern Virginia Community College
� Varsity Manager Award, given by West Potomac High school

Languages

Spanish, Fluent: Native
English, Fluent: Native