Aaliyah's Resume
no image
Aaliyah's Resume

SUMMARY OF QUALIFICATIONS
Goal-oriented, dependable and alert with a few years of extensive experience providing exceptional customer service. Recognized as an individual who can go the extra mile to resolve the problems of clients and coworkers. Record of following employer�s policies and procedures perfectly.

SKILLS
MS Office; Word, Excel, EPIC, Insurance Verification, Patient Scheduling

WORK EXPERIENCES
Prime Staffing - NYC Health & Hospital COVID-19 Out-patient Site New York, NY
Front Desk Receptionist/ Navigation Associate 06/2020 � 11/2020
� Maintained strict patient confidentiality
� Practicing proper use of PPE protocol
� Working with staff members to process patients as swiftly as possible
� Document patient medical records, case histories and insurance details in Epic to facilitate smooth appointments.
� Verified with updated demographic and other personal

Laguardia Plaza Hotel ( NYC Health & Hospitals) New York,NY
Front Desk Receptionist 12/2020-Present

� Completing procedures when guests arrive and leave/ choosing rooms
� Maintain an orderly front desk/ Document patient medical records, case histories and insurance details in Epic
� Maintained strict patient confidentiality
� Organizing a census based on available/unavailable rooms for patients

MACY�S INC New York, NY
Customer Service Representative 09/2020 � 03/2020
� Maintained a professional attitude with sincerity and enthusiasm reflecting Macy�s commitment to customers
� Made connections with customers, asked questions and listened to shoppers' needs, then provided options and advice on meeting those needs
� Performed sales support functions related to POS procedures
� Handled all returns courteously and professionally
� Learned Macy's systems and procedures to enhance selling efficiencies and complete support duties
� Ensured fitting rooms were ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
� Maintained selling floor presentations, and restocked them as needed
� Responsible for achieving personal sales goals and Star Reward goals
� Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
� Remained current on promotional events and sales
� Maintained good housekeeping standards
� Adhered to Loss Prevention and inventory control and compliance procedures
� Performed other duties as assigned
� Maintained dependable attendance and punctuality

GMCS SECURITY New York, NY
Security Guard 05/2019 � 06/2019
� Provided excellent customer service.
� Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry.
� Prevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
� Completed reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
� Ensured the security, safety and well-being of all personnel, visitors and the premises

RCM TECHNOLOGIES New York, NY
Paraprofessional 09/2017 � 10/2020
� Provided students with individualized instruction
� Implemented Behavior Intervention Plans
� Provided teachers with planning time

BJS WHOLESALE CLUB Pelham, NY
Bakery Clerk 08/2018 � 12/2018
� Cake Decorating
� Assisted members with courteous and friendly customer service
� Cleaning and complying with sanitation and safety standards

HOME DEPOT New York, NY
Sales Associate 03/2017 � 06/2018
� Greeted customers in person and over the phone and built rapport by initiating conversation
� Focus on customer satisfaction
� Managed promotional campaigns and marketing tools for in store success strategies
� Merchandising opportunities
� Managed cashiering activities in areas of purchasing, returns, exchanges and enforce store policies
� Maintained superior Product Knowledge

EDUCATION
Monroe College, New Rochelle, NY
Bachelors of Criminal Justice (June, 2023)
Minor: Human Services