Administrative Assistant
STEPHANIE DAVIS
4522 Silver Star Road, Apt E-267
Orlando, Florida 32808
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I I am seeking a position that will allow me to capitalize on my skills, and further develop my leadership talents. I have strong written, oral, and interpersonal communication skills that allow me to effectively coordinate and communicate with executives and key stakeholders within the organization.
Professional Experience
SR. EXECUTIVE ADMINISTRATOR TO THE CEO, Orlando, FL
Mental Illness Prevention Partnership LLC - January 2016 - Present
Reporting directly to the CEO; provides executive support in a one-on-one working relationship.
Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the CEO; serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.
Exercises good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
Works independently on projects, from conception to completion; able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
WALGREENS, Orlando, FL
Pharmacy Technician I - Customer Care Center - April 2019 - April 2020
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate systems. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
MEDSTAR WASHINGTON HOSPITAL CENTER, Washington, DC
Administrative Assistant PRN, November 2018 - April 2019
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Completes projects by coordinating work if appropriate to clerical staff; following up on results.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
In the absence of the Executive Assistant, this position will provide backup support to the needs of the President; Administrative Staff and other Associates; to include any projects, special assignments, and oversee the administration of the office.
USDA FOOD AND NUTRITION SERVICE, Alexandria, VA
Secretary, July 2016-August 2018
Support division director, three branch chiefs, and 30 staff members with daily office operations within the Nutrition, Education, Training and Technical Assistance Division
Proofread correspondence for internal and external audiences, ensuring clarity and accuracy for clients at the Federal, Regional, State, and local levels
Assist with distribution of Healthier US Schools Awards to schools and learning centers that achieve recognition of implementing White House initiatives on improving child nutrition
Manage director�s calendar and management staff calendar on a weekly basis
Prepare travel arrangements for the Director; point of contact for travel-related questions
Assist staff with distribution of resource materials related to the Child Nutrition Programs for conferences and workshops
Develop work packages for controlled correspondence through the Mercury Correspondence Tracking system
Front Office coverage for Deputy Administrator of Child Nutrition Programs and staff; answer phone calls pertaining to child nutrition programs and White House initiatives
Provide leadership and direction for functions relating to mail services, computer services, typing and filing, space allocation, personnel, property management, procurement, communications, building security, directives, forms and reports, library and files, office machine operations and related work for the Nutrition, Education, Training and Technical Assistance Division
Provide Logistical needs for staff members i.e. conference room setup, meeting rooms and working groups with Management Staff; Serve as the point of contact for Division Director
Create work packages, assign correspondence, maintain correspondence tracking system (e.g.Mercury), and send out reminders to ensure timely responses for routine and controlled correspondence
Submit bi-weekly reminders to staff members to validate their individual time and attendance accounts
Register staff members as exhibitor attendees; gather conference materials needed for attendees, order additional materials and incentive items for handouts that may have been needed; Mail out conference material to identified location of the conference as well as following up with the locations where the materials have been shipped
Serve as Steward for Chapter 226 of the National Treasury Employees Union (NTEU), representing Child Nutrition Programs - attending monthly meetings with management to discuss concerns regarding management and Bargaining Unit employees; successfully completed Stewardship Training and attending 2018 Legislative Conference in Washington, DC - speaking with congressional representatives and their staff members about issues that concern membership.
FM TALENT SOURCE LLC, Silver Spring, MD
Administrative Assistant (Contractor), October 2015-July 2016
USDA Food and Nutrition Service
Proofread correspondence for internal and external audiences, ensuring clarity and accuracy for clients at the Federal, Regional, State, and local levels
Develop work packages for controlled correspondence through the Mercury Correspondence Tracking system
Provide Logistical needs for staff members i.e. conference room setup, meeting rooms and working groups with Management Staff; Serve as the point of contact for Associate Administrator of Supplemental Nutrition Assistance Program (SNAP)
Researched and analyzed data/information to prepare charts, reports, and correspondence. Independently corrected and edited these items for submission to the staff office designated as the collection point for such items. Typed various correspondence, reports, etc. in draft and final format. Reviewed and corrected prepared documents for conformance with appropriate rules, grammar, format, assembly (includes copies/scanning), and special policies for Supplemental Nutrition Assistance Program (SNAP).
Typed various correspondence, reports, etc. in draft and final format. Reviewed and corrected prepared documents for conformance with appropriate rules, grammar, format, assembly (includes copies/scanning), and special policies for SNAP. Consulted with the originator when the submitted document is not in conformance with known policies or procedures.
CONTEMPORARIES, INC, Silver Spring, MD
Administrative Assistant (Contractor), May 2008-July 2014
National Institutes of Health
Advised supervisor on the practical and technical aspects of office administration, to include procurement, budget, human resources, office automation, training, timekeeping, and travel, and perform staff support work in each of these areas. Served as main point of contact for property control.
Ensured that inventories are accomplished according to schedule, and that sensitive items are signed for, and that property identification tags are affixed to the property.
Performed a variety of human resource related duties including preparation of personnel packages and update, assistance with the recruitment process, assistance with in-and-out processing of staff, and maintenance of updated reports on personnel actions.
Arranged travel for staff, including scheduling transportation, arranging hotel accommodations; keeping in touch with staff en-route; and preparing travel vouchers, travel orders, and requests for travel advances.
TELETECH HOLDINGS, INC., Fairfield, AL
Operations Supervisor, September 2006-March 2007
Held accountable for supervising Customer Care Associates servicing two Medicare Part D Prescription Drug plans
Monitored compliance with the Health Insurance Portability and Accountability Act (HIPAA), servicing Senior customers who were members of Medicaid and Medicare plans.
Developed an incentive program for Customer Care Associates who decreased their work absence and increased productivity.
Serviced United Health Care Insurance and Centers for Medicare and Medicaid Services
GUARDSMARK.INC, Birmingham, AL
Account Manager, June 2001-September 2006
Led improvements to professional development training program providing instruction to 200+ security officers
Effectively collaborated with Key Stakeholders to obtain ISO: 9001 registration within six-months (short timeframe)
Developed results-oriented training programs serving 200 individuals to increase job knowledge and established professional development opportunities
BIRMINGHAM BOARD OF EDUCATION, Birmingham, AL
Teacher, August 1997-June 2004
Facilitated core curriculum subjects to over 20 second and third grade students and designated Lead Teacher for a second-grade unit of four teachers
Served on school district committees that managed student behavior intervention, and social development sessions to improve scholastic performance
Represented more than 25 colleagues at local National Education Association Chapter
Education
GEORGE MASON UNIVERSITY, ARLINGTON CAMPUS, Arlington, VA
Master of Science in Organization Development and Knowledge Management, May 2010
MILES COLLEGE, Birmingham, AL
Bachelor of Science in Elementary Education, May 1995
Additional Skills
Microsoft Office - Windows 10 (Word, Excel, Access, PowerPoint Publisher, Outlook)
Microsoft SharePoint Services
Diploma in Social Media Marketing
Use of social media platforms (Facebook, Twitter, Instagram, Hootsuite, Pinterest, WordPress, About.me, Tumblr)
Volunteer service projects
Mercury correspondence database
Correspondence tracking systems
Toastmasters International � Earning Competent Communicator Certification
GovTrip Travel Management System
Integrated Time and Attendance System (ITAS)
Purchasing Order Tracking System (POTS)
WebEx Teleconferencing Program
webTA 4.2 Timekeeping System
Hobbies and Interests
Reading
Attending musical and cultural events
Volunteerism
Traveling
STEPHANIE DAVIS
4522 Silver Star Road, Apt E-267
Orlando, Florida 32808
------------
------------
I I am seeking a position that will allow me to capitalize on my skills, and further develop my leadership talents. I have strong written, oral, and interpersonal communication skills that allow me to effectively coordinate and communicate with executives and key stakeholders within the organization.
Professional Experience
SR. EXECUTIVE ADMINISTRATOR TO THE CEO, Orlando, FL
Mental Illness Prevention Partnership LLC - January 2016 - Present
Reporting directly to the CEO; provides executive support in a one-on-one working relationship.
Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the CEO; serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.
Exercises good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
Works independently on projects, from conception to completion; able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
WALGREENS, Orlando, FL
Pharmacy Technician I - Customer Care Center - April 2019 - April 2020
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate systems. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
MEDSTAR WASHINGTON HOSPITAL CENTER, Washington, DC
Administrative Assistant PRN, November 2018 - April 2019
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Completes projects by coordinating work if appropriate to clerical staff; following up on results.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
In the absence of the Executive Assistant, this position will provide backup support to the needs of the President; Administrative Staff and other Associates; to include any projects, special assignments, and oversee the administration of the office.
USDA FOOD AND NUTRITION SERVICE, Alexandria, VA
Secretary, July 2016-August 2018
Support division director, three branch chiefs, and 30 staff members with daily office operations within the Nutrition, Education, Training and Technical Assistance Division
Proofread correspondence for internal and external audiences, ensuring clarity and accuracy for clients at the Federal, Regional, State, and local levels
Assist with distribution of Healthier US Schools Awards to schools and learning centers that achieve recognition of implementing White House initiatives on improving child nutrition
Manage director�s calendar and management staff calendar on a weekly basis
Prepare travel arrangements for the Director; point of contact for travel-related questions
Assist staff with distribution of resource materials related to the Child Nutrition Programs for conferences and workshops
Develop work packages for controlled correspondence through the Mercury Correspondence Tracking system
Front Office coverage for Deputy Administrator of Child Nutrition Programs and staff; answer phone calls pertaining to child nutrition programs and White House initiatives
Provide leadership and direction for functions relating to mail services, computer services, typing and filing, space allocation, personnel, property management, procurement, communications, building security, directives, forms and reports, library and files, office machine operations and related work for the Nutrition, Education, Training and Technical Assistance Division
Provide Logistical needs for staff members i.e. conference room setup, meeting rooms and working groups with Management Staff; Serve as the point of contact for Division Director
Create work packages, assign correspondence, maintain correspondence tracking system (e.g.Mercury), and send out reminders to ensure timely responses for routine and controlled correspondence
Submit bi-weekly reminders to staff members to validate their individual time and attendance accounts
Register staff members as exhibitor attendees; gather conference materials needed for attendees, order additional materials and incentive items for handouts that may have been needed; Mail out conference material to identified location of the conference as well as following up with the locations where the materials have been shipped
Serve as Steward for Chapter 226 of the National Treasury Employees Union (NTEU), representing Child Nutrition Programs - attending monthly meetings with management to discuss concerns regarding management and Bargaining Unit employees; successfully completed Stewardship Training and attending 2018 Legislative Conference in Washington, DC - speaking with congressional representatives and their staff members about issues that concern membership.
FM TALENT SOURCE LLC, Silver Spring, MD
Administrative Assistant (Contractor), October 2015-July 2016
USDA Food and Nutrition Service
Proofread correspondence for internal and external audiences, ensuring clarity and accuracy for clients at the Federal, Regional, State, and local levels
Develop work packages for controlled correspondence through the Mercury Correspondence Tracking system
Provide Logistical needs for staff members i.e. conference room setup, meeting rooms and working groups with Management Staff; Serve as the point of contact for Associate Administrator of Supplemental Nutrition Assistance Program (SNAP)
Researched and analyzed data/information to prepare charts, reports, and correspondence. Independently corrected and edited these items for submission to the staff office designated as the collection point for such items. Typed various correspondence, reports, etc. in draft and final format. Reviewed and corrected prepared documents for conformance with appropriate rules, grammar, format, assembly (includes copies/scanning), and special policies for Supplemental Nutrition Assistance Program (SNAP).
Typed various correspondence, reports, etc. in draft and final format. Reviewed and corrected prepared documents for conformance with appropriate rules, grammar, format, assembly (includes copies/scanning), and special policies for SNAP. Consulted with the originator when the submitted document is not in conformance with known policies or procedures.
CONTEMPORARIES, INC, Silver Spring, MD
Administrative Assistant (Contractor), May 2008-July 2014
National Institutes of Health
Advised supervisor on the practical and technical aspects of office administration, to include procurement, budget, human resources, office automation, training, timekeeping, and travel, and perform staff support work in each of these areas. Served as main point of contact for property control.
Ensured that inventories are accomplished according to schedule, and that sensitive items are signed for, and that property identification tags are affixed to the property.
Performed a variety of human resource related duties including preparation of personnel packages and update, assistance with the recruitment process, assistance with in-and-out processing of staff, and maintenance of updated reports on personnel actions.
Arranged travel for staff, including scheduling transportation, arranging hotel accommodations; keeping in touch with staff en-route; and preparing travel vouchers, travel orders, and requests for travel advances.
TELETECH HOLDINGS, INC., Fairfield, AL
Operations Supervisor, September 2006-March 2007
Held accountable for supervising Customer Care Associates servicing two Medicare Part D Prescription Drug plans
Monitored compliance with the Health Insurance Portability and Accountability Act (HIPAA), servicing Senior customers who were members of Medicaid and Medicare plans.
Developed an incentive program for Customer Care Associates who decreased their work absence and increased productivity.
Serviced United Health Care Insurance and Centers for Medicare and Medicaid Services
GUARDSMARK.INC, Birmingham, AL
Account Manager, June 2001-September 2006
Led improvements to professional development training program providing instruction to 200+ security officers
Effectively collaborated with Key Stakeholders to obtain ISO: 9001 registration within six-months (short timeframe)
Developed results-oriented training programs serving 200 individuals to increase job knowledge and established professional development opportunities
BIRMINGHAM BOARD OF EDUCATION, Birmingham, AL
Teacher, August 1997-June 2004
Facilitated core curriculum subjects to over 20 second and third grade students and designated Lead Teacher for a second-grade unit of four teachers
Served on school district committees that managed student behavior intervention, and social development sessions to improve scholastic performance
Represented more than 25 colleagues at local National Education Association Chapter
Education
GEORGE MASON UNIVERSITY, ARLINGTON CAMPUS, Arlington, VA
Master of Science in Organization Development and Knowledge Management, May 2010
MILES COLLEGE, Birmingham, AL
Bachelor of Science in Elementary Education, May 1995
Additional Skills
Microsoft Office - Windows 10 (Word, Excel, Access, PowerPoint Publisher, Outlook)
Microsoft SharePoint Services
Diploma in Social Media Marketing
Use of social media platforms (Facebook, Twitter, Instagram, Hootsuite, Pinterest, WordPress, About.me, Tumblr)
Volunteer service projects
Mercury correspondence database
Correspondence tracking systems
Toastmasters International � Earning Competent Communicator Certification
GovTrip Travel Management System
Integrated Time and Attendance System (ITAS)
Purchasing Order Tracking System (POTS)
WebEx Teleconferencing Program
webTA 4.2 Timekeeping System
Hobbies and Interests
Reading
Attending musical and cultural events
Volunteerism
Traveling