Customer Support Specialist
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Location: San Francisco, CA, United States
University: Campbell University
Major: Criminal Justice

Customer Support Specialist

Customer Support Specialist
TaskRabbit - San Francisco, CA
February 2016 to Present
Working in a mid-volume Escalations team for Tasker and Client support
Providing friendly and informative live customer support via chat and phone shifts
Responding to missed chats, emails and voicemails left on company system
Knowledge of Zendesk, Zopim, Braintree payment system and 8x8 calling system
Utilizing internal administrative system to update tasks, invoices, user profiles or suppress users
Working Emergency line for any questions or concerns during a task with Client and Taskers
Working Escalations management and damage/quality of work disputes for Clients
Verification Specialist
Accurate Background, Inc - Southern Pines, NC
August 2015 to January 2016
Working in a high volume, call center with inbound and outbound calls
High level of professional phone etiquette and direct customer/client service
Confirming applicant's employment experience and educational background
Directly contacting academic institutions, schools, employers, or online databases via telephone, fax, email and the Internet
Comparing information provided with external sources to verify the accuracy of the information
Clerical duties: faxing, photocopying, updating research database, filing records
Office Assistant/Receptionist
Teach All Nations Ministries, Inc - Spring Lake, NC
June 2013 to January 2016
Answering heavy number of incoming calls and providing face-to-face customer service
Greeting/entertaining all visitors for meetings, conferences, events, banquets
Scheduling transportation for staff and guest visitors/speakers for events
Consistently maintain a pleasant and professional demeanor
Maintaining schedules for meetings, conferences
Maintaining company calendar and mass company email traffic
Registering new members and upload information into church database
Managing office policy enforcement: building use, bulletin boards, mailboxes, flyers
Working with finance office to coordinate day-to-day fiscal responsibilities
Faxing, photocopying, A/V equipment, recording devices (security cameras), creating programs, pamphlets, brochures and PowerPoint presentations
Providing weekly voice-over work for church productions
Data Analyst
Accurate Background, Inc - Southern Pines, NC
April 2014 to August 2015
Working in high volume, call center with inbound and outbound communication with courts, police departments and investigators
Knowledgeable of court system and terminology and interpreting results
Communicating effectively with courts to retrieve additional information as needed
Retrieving and entering a variety of information from various computer and web based systems related to an applicant's history
Searching and retrieving information from files, computer records, and other documents
Locating information and documents quickly and accurately in accordance with applicable laws and procedures (FCRA)
Supplying timely updates and notifications of delays
Wells Fargo - Pewaukee, WI
October 2012 to June 2013
Intense, high speed, direct customer service
Highly skilled in receiving and processing all banking transactions
Maintaining positive customer relations
Extensive cash handling and vault counts
Able to give accurate and detailed information to bank customers
Assisting customers with inquiries/ information requests and resolve complaints
Recognizing customers' financial services requirements
Cross selling services to meet quarterly sales goal requirements
Administrative Assistant
Security Manager's Office - Fort Lewis, WA
July 2009 to September 2012
Held TS/SCI Clearance
Working front desk reception of S2 (Security Manger) Shop
Greeting visitors (high priority, scheduled appointments and in-processing)
Establishing and maintaining systematic, cross-reference intelligence records and files
Organizing and process packets for background checks and security clearances (manual and electronic)
Scheduling travel and transport for TDY for Security Manager
Coordinate office calendar for briefings, meetings, travel, workshops and
Routinely ordering office supplies and taking requests
Conducting travel briefs and in-processing security interviews
Creating and issuing ID cards and security clearance badges

customer support, personal assistant, remote