Dedicated operations leader with seven years of experience in a “big box” retail setting. Consistently achieving excellent customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.
Respected builder and leader of customer oriented teams. Delivered shared enthusiastic commitment to quality customer care. Improving relationships with vendors to promote ethics and integrity of brand.
Apple, San Diego - Apple Branding Specialist
September 2017- Present
Support relationships with local brick and mortar retail partners.
Improve sales year over year within retail environment by exuding excellence in knowledge and presentation.
Influence partner employees to improve their Apple sales through training and guidance.
Attract and improve relationship with Apple customer base at local retailer.
Exhibit Apple’s high standards of integrity and quality.
August 2016 - September 2017
Serve as point of contact to create a fluid customer support experience.
Deliver technical resolutions that produce promoters for AppleCare.
Co-creatively implement team building exercises.
Maintain communication with leadership and team to correlate strategies and improvements for current issues.
Best Buy, San Diego - Front End Lead
April 2014 - PRESENT
Oversight of monetary operations
Employee training and recruiting
Develop strategies centered around bottom line performance
Mobile Sales Lead
August 2008 - May 2014
Strategize & implement goal fulfillment
Drive metric performance
San Diego State University, San Diego – Economics B.A.
August 2016- May 2018
San Diego Mesa/Miramar College, San Diego – Economics A.A.
August 2014 – May 2016
Tasha Griffin- ------------
Ariel Cortez- ------------
Personal assistant, operations, payroll, hr