An award-winning business marketing professional with demonstrated expertise in building positive customer relationships and exceeding performance goals. Proven ability to increase sales and enhance productivity within Fortune 500 & 1000 companies. Specializes in customer relations, retail management and recruitment strategy with a proficiency in Microsoft Office, Salesforce, LinkedIn Recruiter and CareerBuilder.
• Customer Relations
• Business Development • • Retail Management •
Sales & Marketing Recruitment
Nordstrom, Escondido, CA
Quickly rose to become a top seller in the POV/Women’s Core department. Exhibit radical customer service as well as team work to increase daily volume for the department and the store. Create relationships with customers while growing business and repeat customers. Consistently exceeding sales and customer goals.
Computer Futures, San Francisco, CA June 2015 – Feb. 2016 Associate Recruitment Consultant
As part of an award-winning team within the global leading recruitment company, oversaw entire recruitment cycle for a portfolio of Salesforce clients in the Chicago region. Created and maintained relationships with top talent to establish Chicago’s remote start-up market. Consistently met performance indicators through identifying and securing management-level candidates.
Santa Clara University, Office of Residence Life, Santa Clara, CA Sept. 2012 – June 2015 Receptionist
Served as dormitory’s primary point of contact for residents, families, visitors, and campus community. Facilitated a safe residential and educational environment by assisting with building administration, service and security. Managed front desk activity, including answering and dispatching phone calls, data entry and coordination of residential improvement projects.
LinkedIn, Sunnyvale, CA June 2013 – Aug. 2013 Temporary Data Quality Analyst
Maintained integrity of customer relationship management data during LinkedIn’s period of hyper-growth. Used in- depth data analysis techniques and software programs to review and validate more than 2,400 accounts on xxx-xxx-xxxx. Successfully verified and corrected the data of 40,000 customer accounts.
Nordstrom, Inc., Portland, OR
Retail Management Intern
Supported more than 30 cosmetic artists with setup, application and customer service. Increased volume of cosmetic sales by creating positive, influential relationships with customers. Assisted with conceptualization of visual merchandising displays, creating the winning marketing campaign under Nordstrom’s internship competition. Successfully completed and graduated from Nordstrom’s Future Leaders program.
Ethertronics, San Diego, CA Dec. 2012 – Jan. 2013 Retail Management Intern
Supported Director of Marketing with public and media relations activities. Managed design and assembly of showcases for display to customers and coordinated planning and setup of company events.
Santa Clara University, Leavey School of Business, Santa Clara, CA 2015 Bachelor of Science in Business Marketing, Minor in Retail Studies
Recruitment Chair and Member of the Retail Studies Student Association Active Member of Retail Management Institute
March 2016 – Present
June 2014 – Aug. 2014
TAYLOR CHRISTINE JOHNSON
xxx-xxx-xxxx │xxx-xxx-xxxx│www.linkedin.com/in/taylorchristinejohnson/ Institute for the International Education of Students, Milano, Italia 2013
Study Abroad Program
Completed coursework in fashion, photography, media, and communication
sales, events, marketing, advertising