Certified Peer Support Specialist/Personal Care Assistant
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Location: Garner, NC, USA
University: Wake Technical Community College
Major: All Required Subjects

Certified Peer Support Specialist/Personal Care Assistant

Mrs. Kendra Cureton ITE, PP, CPSS
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I would like to offer my knowledge and quality of service with experienced skills, to promote optimal operations within your organization with profitability and successful outcomes to clients served.
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CREDENTIALING IN:

CERTIFIED PEER SUPPORT SPECIALIST
PARA-PROFESSIONAL
PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE
CERTIFIED RECOVERY COACH
FOOD SERVICE PROFESSIONAL
CERTIFIED PERSONAL CARE ASSISTANT

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Qualifications:
Strong communication skills and computer proficiency. Extensive training and experience dealing with issues of mental health and substance abuse. Proven troubleshooting and problem-solving proficiency and counseling skills. Self-motivated, organized, adaptable professional maintains positive attitude. Facilitated and coordinated current and ongoing medical record information. Serve as a role model for professional and support staff. Effectively coordinating and conducting meeting. Development of schedules. Oversee utilization on scheduling and resolving scheduling conflicts. Carrying out receptionist duties as assigned. Carried out interviewing sessions on a regular basis. Ensuring that clients are fully aware of all necessary information pertaining to individual needs. Carrying out receptionist duties as assigned. Appropriately documenting information based on individual needs. Ensuring that clients are fully aware of all necessary information pertaining to individual needs. Explain the health benefits. Motivate individuals to exercise. The benefits of Strength training. Intro to exercises.
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I have the ability to remain calm in emergencies and to think and react quickly using health care training when needed: I received a Life Time commendation for saving a patron’s life in a Pizza Hut Restaurant where I was employed.

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Relevant Experience:

Provided recovery training, outreach and support to adults enrolled in program to assist with re-entry into the workforce and society in general.
Assisted in the creation and implementation of person-centered plans for each client.
Acted as client advocate in locating community services to aid this targeted group of individuals.
Monitored medication management for clients, advised as to healthy living choices.
Practiced active listening in assisting clients with overcoming their substance addiction.
Mentored and monitored clients in social settings to reinforce appropriate behaviors.
Maintained documentation of services rendered and client participation and progress.

Employment History:
2017-Present Carolina Community Support Services Durham, NC 27705
Support the client in achieving and maintaining a solid foundation in recovery, and building upon recovery to achieve other life goals that make recovery worthwhile. Coaching and guiding an individual through creating their recovery plan. works closely with the community-based recovery center, prepare a document outlining the "Ethical Guidelines for the Delivery of Peer-Based Recovery Support Services", and Documents and provide a discussion of what a recovery coach does. Also included in the guidelines are the definition of coaching roles as they relate to others in the realm of personal conduct and conduct in service relationships with the community service provider or treatment team. This document presents a simple statement of core competencies Development of Recovery Plan. help to initiate and sustain an individual/family in their recovery from substance use or addiction. promote recovery by removing barriers and obstacles to recovery. serve as a personal guide and mentor for people seeking, or already in recovery. help a client find resources for harm reduction, detox, treatment, family support and education, local or online support groups; or help a client create a change plan to recover on their own. help individuals find ways to stop using (abstinence), or reduce harm associated with addictive behaviors.

2014 - 2017 Aspire Supportive Counseling Services Raleigh, NC 27610
Work with peers to identify wellness and recovery goals. Assist peers in creating a Wellness plan that identifies the individual’s self-determined goals, as well as specific objectives to carry out these goals. Exemplifies recovery principles in order to show by example that recovery is possible and attainable. Share their own recovery story as appropriate, and walks the road of recovery alongside the service recipient. Work with peers on specific objectives identified on the Wellness plan, ensuring that these specific objectives always refer back to the individual’s ISSP for billing purposes. Attend and positively participate in required team, agency, and interdisciplinary meetings. Coordinate and consult with other team members to keep team informed of issues and progress. Ensure timely completion of all required paperwork. Work to increase level of cultural sensitivity, awareness and competency regarding Person Centered and Peer Delivered Services. Document all peer contact at time of service. Educate and advocate for the values and principles of the Recovery Model. Work with Team Lead to develop and support new programming. Receive regular weekly supervision from the Team Lead, seeking additional supervision whenever necessary. Minimum requirement two hours of documented supervision per month. Participate in interdisciplinary team meetings and group supervision as required.

2015 - 2017 Assistant Manager Family Dollar Raleigh, NC 27610
Maintaining the schedules of different employees and keeping a check on their performance as well as tasks performed on daily basis. Adding and subtracting duties of employees according to the requirements of company outlet. Administering the environment and hygiene of the store in order to keep everything at its proper position and clean. Reporting higher management regarding the daily financial report and the performance of different employees. Making a communication bridge between different stores and corporate offices. Making sure the store runs smoothly. Meet the store's monthly targets and handle budgets. Recruit and train staff. Deal with any enquiries and complaints and monitor customer service. Serve customers as needed. Put together the rotation and shifts. Check that the products you sell are well displayed. Managing deliveries

2013-2015 Shift Leader Lee’s Kitchen Raleigh, NC 27610

Handle cash transactions with customers
Scan goods and collect payments
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Make sales referrals, cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving establishments
Maintain clean and tidy checkout areas
Keep reports of transactions
Bag, box or wrap packages
Pleasantly deal with customers to ensure satisfaction

2009- 2011 Recovery Coach Recovery Response Center Henderson, NC 27536

Support the client in achieving and maintaining a solid foundation in recovery, and building upon recovery to achieve other life goals that make recovery worthwhile. Coaching and guiding an individual through creating their recovery plan. works closely with the community-based recovery center, prepare a document outlining the "Ethical Guidelines for the Delivery of Peer-Based Recovery Support Services", and Documents and provide a discussion of what a recovery coach does. Also included in these guidelines are the definition of coaching roles as they relate to others in the realm of personal conduct and conduct in service relationships with the community service provider or treatment team. This document presents a simple statement of core competencies Development of Recovery Plan. help to initiate and sustain an individual/family in their recovery from substance use or addiction. promote recovery by removing barriers and obstacles to recovery. serve as a personal guide and mentor for people seeking, or already in recovery. help a client find resources for harm reduction, detox, treatment, family support and education, local or online support groups; or help a client create a change plan to recover on their own. help individuals find ways to stop using (abstinence), or reduce harm associated with addictive behaviors.


2007-2008 Personal Care Assistant United Home Care, Henderson, NC 27536

Assist with Toileting Skin care to maintain the health of the skin Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning Respiratory Assistance Transfers and ambulation Bathing, grooming and hair washing necessary for personal hygiene Turning and position of the client(s) Assistance with medication per parent direction. Application and maintenance of prosthetics and orthotics Dressing or undressing of the client(s) Assistance with eating, meal preparation and grocery shopping Accompanying to medical appointments Assisting, monitoring or prompting the client to complete the above items Redirection, monitoring and observation that are integral part of a personal care plan in the above items Redirection and intervention for behavior, including observation and monitoring Interventions for seizure disorders if the client has had a seizure in the past three (3) months Incidental household services that are an integral part of a personal care plan in the above items Appropriate reporting of changes in client status.


2005-2007 Cashier McDonald’s Henderson, NC 27610

Handle cash transactions with customers
Scan goods and collect payments
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Make sales referrals, cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving establishments
Maintain clean and tidy checkout areas
Keep reports of transactions
Bag, box or wrap packages
Pleasantly deal with customers to ensure satisfaction

Education:

Wake Technical Community College 1993

Updated Skilled Trainings:
NCI
CPR
CPI
HIPPA
First Aid
Person Centered Thinking
Person Centered Planning
Crisis Intervention
Blood Borne Pathogens
Sexual Harassment
Peer Employment Training
OSHA Food Safety
Documentation
Infection Control

***** 105.5 Additional Credits Available Upon Request.


Professional and Personal References:

Arthur Cureton Jr. xxx-xxx-xxxx Securing Resources For Consumers
Arkemia Fuller xxx-xxx-xxxx Carolina Community Support Services
Voncile Brown xxx-xxx-xxxx Brown's Day Care Center
Stephen Southerland xxx-xxx-xxxx Raleigh News & Observer
Carl Spellers xxx-xxx-xxxx Touching Lives Center
Nyesha Robinson 919-91-672-2407 Carolina Community Support Services

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My Employment History:
With my past and current experience, I am able to educate consumer's struggling with triggers and cravings. Encouraging them to identify their own triggers. Teaching consumers about the correlation between triggers, thoughts, cravings and how they can lead drug use. Support consumers with learning and understanding thought stopping techniques to initiate recovery and disrupt the trigger, thought, craving, and use sequence. Facilitate and inform consumers about the importance of scheduling and structure to achieving and maintaining abstinence. Conduct and coach consumers about being organized. Educate consumers about charting and prompt them to work on skill building activities such as, deep breathing exercises, meditating and calendar making. Provide consumers in discussing external triggers. Prompted them to identify and assess their personal external triggers, as well as people and situations that are safe for them. Encourage them by showing attentive supportive listening, while consumers share their findings. Provide group discussions of how external triggers can lead to use, and counsel them on altering their behavior to control and reduce chances of using substances. As a Certified Peer Support Specialist, I will review the necessity of maintaining a schedule one on one, how it helps to avoid triggers, as well as reinforce abstinence from substances. as you would become to know that, I am a very hard-worker, reliable, dependable, honest, trustworthy, and very energetic. I have adapted into customer service, interacting with people during my career and have met: Bill Clinton and Coretta Scott-King serving in a banquet on Hilton Head Island. I have traveled and met so many amazing people in my life. I love to interact and serve to keep people happy, and that is what I love the most. The interaction of meeting people, helping other's and enjoying life.

Certified Peer Support Specialist