Pet Sitter
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Location: Raleigh, NC, United States
School: UNCW
Major: Sociology

Pet Sitter

Christine D Hawes, NCCPSS
Objective Seeking a position as a pet sitter utilizing genuine love for animals, and concern for their health, happiness, and well being.
Employment October 2015- Present Voice Therapeutic

Peer Support Specialist

• Assist clients in articulating personal goals for recovery through the use of one-to one and group sessions. During these sessions the PS will support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals
• Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery.
• Assist clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.
• Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans.
• Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem solving techniques with individuals and groups; discussions will be utilized where clients will share common problems in daily living and methods they have employed to manage and cope with these problems. As one who has availed themselves to mental health services, the PS will share their own experiences and what skills, strengths, supports and resources they us

• Teach and role model the value of every individual’s recovery experience.
• Assist the client in obtaining decent and affordable housing of his/her choice in the most integrated, independent, and least intrusive or restrictive environment by taking them out to view housing, either driving them or riding with them on public transportation.
• The PS models effective coping techniques and self-help strategies.
• Serve as a recovery agent by providing and advocating for any effective recovery based services that will aid the client in daily living.
• Assist in obtaining services that suit that individual’s recovery needs by providing names of staff, community resources and groups that may be useful. Inform clients about community and natural supports and how to use these in the recovery process. Community resources may include but not limited to: social security office, Department of Family and Children services, local YMCA, Library, restaurants, clients’ service organizations, apartment complexes and other types of housing, etc.

May 2013- December 2015 Comforcare Homecare

Companion caregiver

• Assisted the clients in daily personal grooming tasks like brushing, changing, bathing and feeding
• Carried out light housekeeping chores including dusting, snack making and vacuuming
• Provided company to the clients, making relevant and lively conversations
• Ensured timely administration of medication as per client’s medical charts
• Provide daily assistance and company to the clients throughout the day
• Design activities to motivate and involve the resident clients
• Implore the community resources and club facilities to suit the social and emotional needs of clients
• Prepare snacks and lunches while keeping dietary restrictions in mind
• Accompany the clients during clinic/ hospital visits

June 2013-September 2014 Kelly Scientific/Duke
Clinical Trials Billing/Coding Specialist

• Process 120 claims per day through EPIC with 95% accuracy.
• Ensure correct charges associated with clinical trials are billed to insurance and grants accurately with 95% accuracy.
• Apply knowledge of Modifiers, ICD 9 CM, and CPT codes to electronic charge entry forms to assist in proper coding.
• Contact CRC’s to ensure billing grid is accurate with correct CPT codes for the order set.
• Make sure IDC9 CM and CPT codes are accurate to ensure clean claims are submitted.
• Follow CMS guidelines for HIPPA and PHI to protect patient confidently.
• Make sure claims are submitted within timely filing guidelines for each insurance carrier.
• Prepare for ICD 10 implementation.


June 2011- Jan 2012 Patient Financial Services

Raleigh NC
Insurance/Coding Follow Up Representative

• Apply knowledge of EOB’s to determine if a claim should be written off.
• Apply knowledge of hospital credit and collection practices when reviewing claim.
• Keep updates on third party billing requirements and change for insurance companies
• Utilize insurance carrier internet websites for researching patient’s benefits eligibility and status of claims.
• Research, correct, and re-submit rejected and denied claims.
• Document follow up status through IDX and PFS Systems.
• Determine errors for denial of claims; correct information and resubmit claim to insurance carrier.
• Prepare appeals to denied claims.
November 2010- June 2011
Raleigh OB/GYN
Raleigh NC
Practice Secretary

• Collect all the information necessary to prepare insurance claims and bill patients.
• Enter patient demographic and insurance information into the medical claim software Centricity.
• Enter patient encounter information including ICD 9 and CPT codes
• Interpret and process (post) Explanation of Benefits (EOB's).
• Research, correct, and re-submit rejected and denied claims.
• Research correct ICD 9 CM codes for IUD insertion and removal.
• Apply knowledge of ABN’s to answer patient questions regarding the non-covered procedures in regards to global packages for pregnancy and other surgeries.
• Problem solves insurance issues for patient arrives for appointment.

March 2000- November 2010 Easter Seals UCP
Raleigh NC
Administrative Assistant/ Billing & Coding Specialist
Habilitation Technician 11

• Collect all the information necessary to prepare insurance claims and bill patients.
• Train office personnel on new computer software
• Enter patient demographic and insurance information into the medical claim software.
• Enter patient encounter information including ICD 9 and CPT codes
• Interpret and process (post) Explanation of Benefits (EOB's).
• Research, correct, and re-submit rejected and denied claims.
• Verify insurance coverage via Blue E, EDS and voice inquiry system
• Perform claims summary report/ perform audit on medical records.
• Process Medicaid and Durham LME authorizations into HCIQ software.
• Work with Thomas S and Willie M clients in the community
• Work from behavior plan to help client meets goals
• Observe behaviors, report changes to team, redirect behaviors and identify triggers
• Assist with daily living skills
Education June 2016 North Carolina Certified Peer Support Specialist
[August 1994- December 2012 ] University of North Carolina at Wilmington

Accreditations W.R.A.P , NCI, CPR, NC H.O.P.E., National Health Career Association (NHA) American Academy of Professional Coders Member (AAPC), Epic, Maestro Care, IDX (Duke), Hyland (Duke), HCIQ, First Aid/CPR, NCI, Centricity Physician Office Medical Software, Cardinal Innovations Systems, Claims Summary Reports, Denial Spreadsheets, CMS 1500, EOBs, Medical Insurance Billing, CPT Coding, ICD-9-CM , HCPCS Level 11, Medicare, Medicaid, TRICARE, Blue Cross and Blue, Well Care, United Healthcare, Shield, Medicaid Fraud and Abuse, Blood born Pathogens, OSHA, Microsoft Word, Microsoft Office XP, Vista, Excel, Power Point,
Languages Spanish

Pet sitter, Dog walker