VCharcas
Vanessa Charcas
Webster, TX | ------------ | ------------/in/vanessamcharcas
EDUCATION
Bachelor of Science, Business Management Human Resources December 2019
University of Houston-Clear Lake, Houston, TX
Relevant Coursework: Human Resource Management, Human Resource Planning, Staffing and Selection, Human Resource Information System, Wage and Salary Administration
EXPERIENCE
Front Office Receptionist May 2020-July2020
Schneider Electric; Webster, TX
� Greeted guests in a professional manner and announced their arrival
� Distributed badges according to the reasoning behind a guests� visit
� Screened and transfered calls to the appropriate personnel
� Restocked supplies in break rooms and kitchens and ordered additional goods as needed
� Ordered lunches for training classes and meetings
� Set up lunches in designated locations and cleaned up afterwards
� Collected, sorted, distributed and prepared outgoing mail and signed for courier deliveries
� Collected metrics and properly filed data
� Reserved conference rooms for employees and resolved any conflicts in scheduling
Library Technician II (Student Manager) May 2018 � December 2019
UHCL Neumann Library; Houston, TX
� Responsible for 10 student workers and assisted Librarians with managerial duties
� Cash handling knowledge of processing payments for fines, sales and lost books
� Answered, screened and transferred phone calls to appropriate personnel
� Provided solutions for disgruntled patrons and handled stressful situations professionally
� Assisted patrons of all levels at the circulation desk with general inquiries and assistance
� Organized books and other library materials, according to the Library of Congress and the Dewey Decimal System
� Updated and created new patron accounts in the library system
� Stayed up to date with all current training assessments to better assist patrons
Apparel Sales Associate August 2012 � May 2016
Academy Sports + Outdoors; Webster, TX
� Greeted customers and personally directed them to the item they were looking for
� Administered excellent product knowledge relating to merchandise to effectively assist customers
� Received weekly training exercises to stay up to date with current product
� Handled phone calls and promptly solved any questions or concerns customers had
� Zoned merchandise according to color, size, brand
� Completed price changes/SKU lookups
PROFESSIONAL DEVELOPMENT
Member, Business Oriented Student Society Fall 2017-2019
� Actively participated in fundraising, social events and community service projects; such as, UHCL�s 2019 Big Event, coordinating a Friendsgiving celebration for students and the surrounding community and donating items for the food pantry on campus
Member, Generation One Academy Spring 2016-2018
� Attended bi-weekly meetups to discuss progress in the program, fostered close relationships with other students in the group who shared common life experiences, completed various tasks in order to stay active
SKILLS
Computer Skills: 45 wpm, Microsoft Office, Google Drive, Google Docs
Vanessa Charcas
Webster, TX | ------------ | ------------/in/vanessamcharcas
EDUCATION
Bachelor of Science, Business Management Human Resources December 2019
University of Houston-Clear Lake, Houston, TX
Relevant Coursework: Human Resource Management, Human Resource Planning, Staffing and Selection, Human Resource Information System, Wage and Salary Administration
EXPERIENCE
Front Office Receptionist May 2020-July2020
Schneider Electric; Webster, TX
� Greeted guests in a professional manner and announced their arrival
� Distributed badges according to the reasoning behind a guests� visit
� Screened and transfered calls to the appropriate personnel
� Restocked supplies in break rooms and kitchens and ordered additional goods as needed
� Ordered lunches for training classes and meetings
� Set up lunches in designated locations and cleaned up afterwards
� Collected, sorted, distributed and prepared outgoing mail and signed for courier deliveries
� Collected metrics and properly filed data
� Reserved conference rooms for employees and resolved any conflicts in scheduling
Library Technician II (Student Manager) May 2018 � December 2019
UHCL Neumann Library; Houston, TX
� Responsible for 10 student workers and assisted Librarians with managerial duties
� Cash handling knowledge of processing payments for fines, sales and lost books
� Answered, screened and transferred phone calls to appropriate personnel
� Provided solutions for disgruntled patrons and handled stressful situations professionally
� Assisted patrons of all levels at the circulation desk with general inquiries and assistance
� Organized books and other library materials, according to the Library of Congress and the Dewey Decimal System
� Updated and created new patron accounts in the library system
� Stayed up to date with all current training assessments to better assist patrons
Apparel Sales Associate August 2012 � May 2016
Academy Sports + Outdoors; Webster, TX
� Greeted customers and personally directed them to the item they were looking for
� Administered excellent product knowledge relating to merchandise to effectively assist customers
� Received weekly training exercises to stay up to date with current product
� Handled phone calls and promptly solved any questions or concerns customers had
� Zoned merchandise according to color, size, brand
� Completed price changes/SKU lookups
PROFESSIONAL DEVELOPMENT
Member, Business Oriented Student Society Fall 2017-2019
� Actively participated in fundraising, social events and community service projects; such as, UHCL�s 2019 Big Event, coordinating a Friendsgiving celebration for students and the surrounding community and donating items for the food pantry on campus
Member, Generation One Academy Spring 2016-2018
� Attended bi-weekly meetups to discuss progress in the program, fostered close relationships with other students in the group who shared common life experiences, completed various tasks in order to stay active
SKILLS
Computer Skills: 45 wpm, Microsoft Office, Google Drive, Google Docs