Joy-Divine O Morrison
Joy-Divine Morrison
Brooklyn, New York
J------------ ? ------------
~ Operations Manager ~
Ambitious leader with three years of service and entertainment industry management, 6 years of customer service, 2 years of sales and merchandising experience. Detail-oriented manager with proven commitment to achieving operational objectives while ensuring the delivery of excellent customer service. Demonstrated ability to build and grow strong teams and cultivate talent.
Proven expertise in:
Service Management
Purchasing / Inventory Control
P & L Accountability
Shipping & Receiving
Operations Management
Reporting & Forecasting
Coaching / Training
Merchandising
Education
Mathematics and Middle Grades Education Coursework
Caldwell College ? Caldwell, New Jersey
CERTIFICATION
New Jersey Serve Safe Certified
Counseling Accreditation
Professional Experience
Common Sense- Somerset, New Jersey
Ceo & Founder, January 2019 to present
Listen and assess each individual to uniquely design a wellness plan. Encourage spiritual, mental and physical well-being using therapeutic methods involving the use of the senses. Practicing different methods of teaching and application to the comfort level of the customers learning and practicing styles. Involving the sell and use of crystals, along with the creation of candles and incense for purchase. Constant content creation, marketing, budgeting and inventory control required.
Paris Baguette- edison, new jersey
Service Manager, September 2019 to February 2020
Manage team of 13 (FOH and BOH) per shift. Maintain store cleanliness and monitor kitchen operations to ensure appropriate presentation. Maintain Inventory of all company products (food and supplies). Train new hires in all FOH operations including, but not limited to, beverage preparation and product storage. Schedule BOH training and track progress according to company�s SOPs.
Chewy Fulfillment Center- Wilkes-Barre, Pennsylvania
Fulfillment Team Member, June 2019 to September 2019
Fulfill and organize orders to ensure customer delivery process is efficient and accurate. Labeling, replenishing, loading/unloading trailers and moving stowed products to various locations utilizing a forklift. Utilize power industrial vehicles safely and efficiently to receive or transport products to storage and staging locations.
Claire�s INC- Bridgewater, New Jersey
Assistant Store Manager, January 2018-December 2018
Run and manage the store without supervision of SM. Lead store in sales. Prepare weekly performance plan. Maintain piercing tracker to record trends and power hours. Make weekly schedule and approve timesheets for all employees. Open and close store. Organize shipment, merchandise and planogram. Monitor conversions and daily sales in comparison to previous dates. Maintain company in regards to personal and store sales and performance metrics.
Bowlmor Amf � Greenbrook, New Jersey
Operations Manager, March 2016- December 2017
Initiated hiring protocols to meet staffing levels. Spearhead inventory management overhaul to streamline center�s Arcade and Merchandise Department. Orchestrated and executed large catering orders for corporate accounts. Performed financial management, cash handling, and weekly revenue forecasting.
Bowlmor AMF � Greenbrook, New Jersey
Shift Manager, August 2015 to March 2016
Lead team of 40 to drive FOH and BOH activities to achieve daily center objectives. Administered comprehensive plan to achieve the center�s 100% training compliance. Completed staff orientation of over 35 new hire associates.
Joy-Divine Morrison
Brooklyn, New York
J------------ ? ------------
~ Operations Manager ~
Ambitious leader with three years of service and entertainment industry management, 6 years of customer service, 2 years of sales and merchandising experience. Detail-oriented manager with proven commitment to achieving operational objectives while ensuring the delivery of excellent customer service. Demonstrated ability to build and grow strong teams and cultivate talent.
Proven expertise in:
Service Management
Purchasing / Inventory Control
P & L Accountability
Shipping & Receiving
Operations Management
Reporting & Forecasting
Coaching / Training
Merchandising
Education
Mathematics and Middle Grades Education Coursework
Caldwell College ? Caldwell, New Jersey
CERTIFICATION
New Jersey Serve Safe Certified
Counseling Accreditation
Professional Experience
Common Sense- Somerset, New Jersey
Ceo & Founder, January 2019 to present
Listen and assess each individual to uniquely design a wellness plan. Encourage spiritual, mental and physical well-being using therapeutic methods involving the use of the senses. Practicing different methods of teaching and application to the comfort level of the customers learning and practicing styles. Involving the sell and use of crystals, along with the creation of candles and incense for purchase. Constant content creation, marketing, budgeting and inventory control required.
Paris Baguette- edison, new jersey
Service Manager, September 2019 to February 2020
Manage team of 13 (FOH and BOH) per shift. Maintain store cleanliness and monitor kitchen operations to ensure appropriate presentation. Maintain Inventory of all company products (food and supplies). Train new hires in all FOH operations including, but not limited to, beverage preparation and product storage. Schedule BOH training and track progress according to company�s SOPs.
Chewy Fulfillment Center- Wilkes-Barre, Pennsylvania
Fulfillment Team Member, June 2019 to September 2019
Fulfill and organize orders to ensure customer delivery process is efficient and accurate. Labeling, replenishing, loading/unloading trailers and moving stowed products to various locations utilizing a forklift. Utilize power industrial vehicles safely and efficiently to receive or transport products to storage and staging locations.
Claire�s INC- Bridgewater, New Jersey
Assistant Store Manager, January 2018-December 2018
Run and manage the store without supervision of SM. Lead store in sales. Prepare weekly performance plan. Maintain piercing tracker to record trends and power hours. Make weekly schedule and approve timesheets for all employees. Open and close store. Organize shipment, merchandise and planogram. Monitor conversions and daily sales in comparison to previous dates. Maintain company in regards to personal and store sales and performance metrics.
Bowlmor Amf � Greenbrook, New Jersey
Operations Manager, March 2016- December 2017
Initiated hiring protocols to meet staffing levels. Spearhead inventory management overhaul to streamline center�s Arcade and Merchandise Department. Orchestrated and executed large catering orders for corporate accounts. Performed financial management, cash handling, and weekly revenue forecasting.
Bowlmor AMF � Greenbrook, New Jersey
Shift Manager, August 2015 to March 2016
Lead team of 40 to drive FOH and BOH activities to achieve daily center objectives. Administered comprehensive plan to achieve the center�s 100% training compliance. Completed staff orientation of over 35 new hire associates.