Yvonne Strozier
no image
Yvonne Strozier

Yvonne Strozier

Phoenix, AZ ? Cell: ------------ ? Email: ------------

Summary
Eager to bring strong leadership skills to a growing company. Excellent communication and customer service skills; ability to work independently, or as part of a team. Able to maintain a high level of adaptability and sense of humor under pressure.

Core Competencies:
.
? Leadership
? Problem resolution
? Customer Service
? Staff motivation
? Organization Skills
? Writing and editing
? SAP and salesforce
? Microsoft Word, Excel, PowerPoint
? Love fast paced
? Fast learner
? Goal orientated/ driven
? Attention to detail
? Critical thinking
? Self-starter
? Strategic Messaging/ communication
? Inside sales
? Administrative operations
? Media Relations
? Social Media Campaigns
? Strong verbal and written communication skills
? Typing
? WordPress
? Multitasking
Professional Experience


Freedom Financial:
Customer Service Representative
Providing exemplary customer service, by developing new customer relationships. Increased customer loyalty through building continuous rapport. Successfully resolved numerous customer issues and concerns each day. Consistently praised by management for my continued hard work and dedication for success within both myself and the team.

Off Broadway Shoes:
Customer Service, Sales Representative, Retail
Customers by building rapport and showing them the value in the product and its
Importance to them.



Special Events Management for Kinderfest:
Worked personally in a group environment with the Oktoberfest coordinator Michael M. in the city of Tempe, where we actively helped plan the very first Kinderfest event.

S.O.A.R Program:
Self- assessment, other assessments, active research, rewrite the plan, and work readiness.


KJZZ 91.5 and SPOT 127:
Recognition as a SPOT 127 WEST Digital Media Graduate

Student Achievement Workshop:
Commitment to master the habits of private victory and lead and support others in proactively beginning with the end in mind. Work- Readiness program.

Y-Achievers:
Youth programs with the Maryvale YMCA.

ScanSource:
Order Management Specialist. Working remote or in office, processing the sales team orders for clients and sales team using SAP and outlook. Typing and attention to detail are vital to this role.

Account Specialist, Networking & Security. Account Development Specialist. Apart of the customer experience team. Working with partners and clients directly aiding any request. Work remote or in office. Utilizing salesforce to provide updates and closing cases. Working out of Outlook and utilizing SAP as well. Inside sales team.

Education ___________________________________________________________________
? South Mountain Community College: Phoenix, Arizona
Received Associate of Arts/ AA.

? Arizona State University: Phoenix, Arizona
Received Bachelors of Arts/ BA Mass Communications and Media Studies.

Achievement Awards, received many Achievement and Shared Success Awards for my continued hard work, dedication, unwavering commitment and outstanding level five service.