Your Next Employee of the Month!
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Your Next Employee of the Month!

Education:

DeVry/Keller University- Master of Information Systems Management (In Progress)
Expected Completion: 2020
4.0 GPA: Courses include Financial Accounting, Project Management, Leadership & Organizational Behavior, & Managing Organizational Change.

Ashford University - Bachelors of Arts in Applied Behavioral Science
Completed: February 2013

Broome Community College - Associates Degree in Communications and Media Arts
Completed: December 2000



Work Experience:

Custom Dynamics, LLC- Youngsville, NC
Customer Service Representative 02/2018 � Present
Provide exceptional customer service. Assist customer and dealer inquiries on fitments for lighting needs. Utilize programs like ZenDesk, Atrex, and Shipworks. Manage Website Reviews via Magento. Update product information using Magento. Side projects during downtime include assisting inventory with packaging, build sheets, and dealer displays. Enforce MAP (Advertising) Policy Violations, including monitoring for counterfeit goods, establishing Company Brand on Amazon Brand Registry, and created enhanced brand content product pages for select products sold on Amazon. Assist as backup on monitoring and responding to Social Media exchanges (Facebook and Instagram), and updating Customer Gallery via Magento website.

1st Atlantic Surety Company / 1st Atlantic Surety Services, Inc.- Raleigh, NC
Office Manager / Technical Support 7/2014 � 02/2018
First point of contact. Act as liaison between the surety company, bail agents, regulatory agencies, and vendors. Quality assurance, account reconciliation, audit assistance, records management, and inventory control. Create SOPs and train office personnel. Update company website via WordPress, create and distribute email updates to vendors and clients via Constant Contact. Schedule and coordinate company events. Update PowerPoint Presentations for Presenters. Administrative Assistant to C Level Executives. Notary Public. Tier 1 Tech Support for small business.

Bartech Group - Raleigh, NC
Temporary/Contract Employee � Dispatch and Customer Support (Eaton Corp assignment) 2/2014 � 7/2014
Customer support representative. Administrative support for service requests. Managed and distributed requests to the Team. Created process in group inbox to flag incoming requests to help monitor work. Ensured qualified technicians were assigned for specified work requests.

Pearson VUE - Raleigh, NC
Customer Service Representative/Team Lead 4/2012 � 1/2014
Managed candidate records in a confidential licensing setting. Tier I technical support. Created SOPs. Employee training and team motivation. Supervisor review of applications. Ensured KPIs were met and handled escalations. Managed Team of 8-10 employees on average. 6 months project management experience as SME.

Today�s Office Professionals - Raleigh, NC
Temporary/Contract Employee � Customer Service (A------------ assignment) 11/2011 � 3/2012
Customer service and sales. Utilized web-based software to track orders, complete sales orders, and provide help-desk/chat assistance.

Wegmans Food Markets - Johnson City, NY
Customer Service 5/2011 � 9/2011
Nature�s Marketplace (organic and natural foods) customer service, ensuring adequate stock is brought to floor, and maintaining cleanliness of grocery floor and back room area. Setting up displays and directing customers to specialty products as needed. Cross merchandising through other areas of the store and setting up sample tea.

Verizon Telecom - Binghamton, NY
Sales and Service Representative & Union Mobilization Captain 02/2008 - 10/2010
Provided exceptional customer service, exceeded sales goals, resolved complaints, and met PSC compliance. Assisted in creating job aids. Union mobilization captain during the 2008 contract year.

AIG Marketing - Vestal, NY
Senior Customer Service Representative 11/2005 - 02/2008
Maintained NYS Property and Casualty Insurance License and nonresident licenses in NJ and CA. Customer service and data entry updating existing auto insurance policies.



Other/Licenses/Certifications:

Verizon Pioneer Member, Telecom Pioneers : 02/2008 � Present

Phi Theta Kappa Honor Society alumna: 2010 - Present

Alpha Sigma Lambda (ASL) Honor Society alumna: 2012 � Present

Golden Key International Honor Society alumna: 2012 � Present

North Carolina Notary Public: Expires September 25, 2019



Technical Skills:

Computer experience and basic office network set-up, Microsoft Office (Word, Excel, Access, and Outlook) experience, Cloud storage management, Data entry and search experience with AS400, Oracle, Captira, and Remedy, 10-key and all-in-one (fax, copier, printer, scanner), and Polycom and Avaya phone system experience. ZenDesk, Magento, and WooCommerce experience.



Sway Profile:
https://goo.gl/kP3HLM



References:
Available upon request