Young215
RACHEL E. YOUNG
PROFESSIONAL SUMMARY
Advanced skills in entire MS office, QuickBooks & SalesForce.
PROFESSIONAL EXPERIENCE
ANCHOR ENGINEERED EQUIPMENT, Warminster, PA Nov. 2016 - Present - Executive administrator/Office manager and customer service coordinator for engineered industrial equipment. Manager of front desk and freight manager.
U.S. SECURITY ASSOCIATES, Jenkintown, PA � April 2015 � May 2016 Executive Administrative Asst., Manager of projects, Office Manager/Coordinator, Human Resource responsibilities, Front desk manager.
MERCK PHARMACEUTICAL, Horsham, PA � Customer Service Rep., April 2010 - December 2013
� Conferred with Merck associates and external customers to provide information about Merck products.
� Identified and Documented Adverse Events from Field Representatives, Physician's, and Consumers.
� Identified and Documented Product Quality Complaints and follow up work requested by Quality Division.
� Completed and certified on the Samples and Product Training for Merck Products, and Product Quality Specialist. Responsible for the knowledge of all Merck Pharmaceutical Products.
� Responsible for meeting predetermined metrics of data integrity, total handling time, after call work, monitoring scores, Adverse Event Clarification, and Customer Satisfaction Survey Results.
GMAC MORTGAGE, Horsham, PA-Client Relations Manager (2001- 2009)
Liaison between borrower, customer relations operations group, production personnel, trustees and rating agencies.
� Managed all escalated and/or complex issues that include decision-making.
� Handled all correspondence, call center representative.
� Addressed inquiries from borrowers re: payments, payoffs, taxes, insurance, escrow analysis, late charges, etc.
� Handled daily call queue of inbound & outbound calls during the day.
� Processed payments received in the main office & posted to the accounts.
� Ensured that loans were serviced in accordance with the terms of the loan documents.
� Analyzed real estate collateral and information and posted the monthly Watchlist report to website.
� Communicated with internal staff to analyze data requested by rating agencies, investors and subscribers.
� Monitored Specially Serviced assets for conditions that may cause a reduction in value.
� Prepared Non-Recoverability Determinations on all loans which met advancing risk criteria.
� Read and abstracted legal agreements and other contract documents for the assigned portfolio.
� Participated in Special Servicer and Investor conference calls.
� Performed a lead role in developing, generating and analyzing custom reports.
� Monitored the entire portfolio of servicing assets including mortgages, assets, and lines of credit.
� Performed at a decision-making level to lead special projects and assignments with limited supervision.
� Responsible for producing the reporting, data transmission and remitting for each designated investor.
� Worked with trustees, master-servicer, and sub-servicers as applicable to meet requirements efficiently.
� Reconciled Principal & Interest accounts.
EDUCATION
Kutztown University, Kutztown, PA � Bachelors Degree
Chestnut Hill College
RACHEL E. YOUNG
PROFESSIONAL SUMMARY
Advanced skills in entire MS office, QuickBooks & SalesForce.
PROFESSIONAL EXPERIENCE
ANCHOR ENGINEERED EQUIPMENT, Warminster, PA Nov. 2016 - Present - Executive administrator/Office manager and customer service coordinator for engineered industrial equipment. Manager of front desk and freight manager.
U.S. SECURITY ASSOCIATES, Jenkintown, PA � April 2015 � May 2016 Executive Administrative Asst., Manager of projects, Office Manager/Coordinator, Human Resource responsibilities, Front desk manager.
MERCK PHARMACEUTICAL, Horsham, PA � Customer Service Rep., April 2010 - December 2013
� Conferred with Merck associates and external customers to provide information about Merck products.
� Identified and Documented Adverse Events from Field Representatives, Physician's, and Consumers.
� Identified and Documented Product Quality Complaints and follow up work requested by Quality Division.
� Completed and certified on the Samples and Product Training for Merck Products, and Product Quality Specialist. Responsible for the knowledge of all Merck Pharmaceutical Products.
� Responsible for meeting predetermined metrics of data integrity, total handling time, after call work, monitoring scores, Adverse Event Clarification, and Customer Satisfaction Survey Results.
GMAC MORTGAGE, Horsham, PA-Client Relations Manager (2001- 2009)
Liaison between borrower, customer relations operations group, production personnel, trustees and rating agencies.
� Managed all escalated and/or complex issues that include decision-making.
� Handled all correspondence, call center representative.
� Addressed inquiries from borrowers re: payments, payoffs, taxes, insurance, escrow analysis, late charges, etc.
� Handled daily call queue of inbound & outbound calls during the day.
� Processed payments received in the main office & posted to the accounts.
� Ensured that loans were serviced in accordance with the terms of the loan documents.
� Analyzed real estate collateral and information and posted the monthly Watchlist report to website.
� Communicated with internal staff to analyze data requested by rating agencies, investors and subscribers.
� Monitored Specially Serviced assets for conditions that may cause a reduction in value.
� Prepared Non-Recoverability Determinations on all loans which met advancing risk criteria.
� Read and abstracted legal agreements and other contract documents for the assigned portfolio.
� Participated in Special Servicer and Investor conference calls.
� Performed a lead role in developing, generating and analyzing custom reports.
� Monitored the entire portfolio of servicing assets including mortgages, assets, and lines of credit.
� Performed at a decision-making level to lead special projects and assignments with limited supervision.
� Responsible for producing the reporting, data transmission and remitting for each designated investor.
� Worked with trustees, master-servicer, and sub-servicers as applicable to meet requirements efficiently.
� Reconciled Principal & Interest accounts.
EDUCATION
Kutztown University, Kutztown, PA � Bachelors Degree
Chestnut Hill College