Youline Lima Resume
YOULINE LIMA
638 Woodridge Drive, Atlanta, GA 30339| LimaY------------ | ------------
Seeking to obtain a position that will give me the opportunity to grow and learn. Motivated to maintain customer satisfaction and contribute to company success. Proven abilities to establish rapport with customers and coworkers to ensure satisfaction. Reliable and driven, with strong time management, prioritizing, and interpersonal skills.
EXPERIENCE
Management Trainee – Enterprise Rent-a-Car – Orlando, Florida (May 2018- February 2019)
•Analyzed reports to help minimize bad debt situations, and detected ways to increase the timeliness of return of rented vehicles.
•Led incoming and existing Management Trainees to best practices of Enterprise Service Quality Index with effective sales through service strategies.
•Utilized outside and business-to-business sales skills daily to market and build relationships with over 50 corporate accounts. Including nationally recognized dealerships, body shops, and insurance companies, which has led to increased revenue and fleet growth.
Owner Relations – Westgate Resorts – Orlando, Florida (August 2017 – February 2018)
•Answered over 50 inbound calls daily – including reservations, payment, and answering amenities questions.
•Exhibited customer service skills and remained attentive to guest request.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Sales Associate – Forever 21 – Orlando, Florida (January 2016 – August 2017)
•Greeted more than 100 guests daily to the store, offered assistance and escorted them to appropriate merchandise.
•Coordinated with managers and leaders to accommodate guest in a fast-paced environment.
•Facilitated professional, engaging atmosphere for guests and more than 30 co-workers.
•Researched innovative fashion trends to ensure product knowledge.
Marketing Intern – ServPro – Winter Park, Florida (Summer & Fall 2016)
•Spearheaded multiple projects, including Winter Park’s Emergency Ready Plan.
•Responsible for creating day-to-day Excel spreadsheets with sensitive information from clients.
•Accurately recorded clients’ portfolio through our Customer Relationship Management System.
•Answered front desk calls professionally and directed all calls accordingly.
•Developed highly empathetic relationships and earned a reputation for delivering exceptional services.
Junior Adventure Leader – YMCA – Orlando, Florida (April 2013 – February 2016)
•Served as a classroom leader, mentoring and tutoring a diverse array of students from 3-12 years of age.
•Worked directly with students to ensure they understood the assignment and materials presented to them.
•Collaborated with team members to increase students reading levels up to 89%.
•Coordinated communication between team and parents to create an effective and culturally sensitive learning environment.
•Gave one-on-one attention to each student while maintaining overall focus on the entire group.
VOLUNTEER EXPERIENCE
Alpha Kappa Psi Professional Business Fraternity
•Served as Project Chairman - Committed over 170 hours in community service and orchestrated over 10 fundraising projects. (served for 1 year)
Target Corporation
•Analyzed client’s current operations and provided strategic recommendations to answer how to protect and strengthen the current competitive advantage.
•Conducted a Smart SWOT analysis to assess the chances of how each probability would affect the firm throughout the planning period.
EDUCATION
University of Central Florida, Orlando, Florida Completed: December 2016
Bachelor of Science
- Major: Business Administration Emphasis in Marketing | Minor: Mass Communication
SKILLS AND TALENTS
•Bilingual in English and Creole
•Microsoft Office Proficient
YOULINE LIMA
638 Woodridge Drive, Atlanta, GA 30339| LimaY------------ | ------------
Seeking to obtain a position that will give me the opportunity to grow and learn. Motivated to maintain customer satisfaction and contribute to company success. Proven abilities to establish rapport with customers and coworkers to ensure satisfaction. Reliable and driven, with strong time management, prioritizing, and interpersonal skills.
EXPERIENCE
Management Trainee – Enterprise Rent-a-Car – Orlando, Florida (May 2018- February 2019)
•Analyzed reports to help minimize bad debt situations, and detected ways to increase the timeliness of return of rented vehicles.
•Led incoming and existing Management Trainees to best practices of Enterprise Service Quality Index with effective sales through service strategies.
•Utilized outside and business-to-business sales skills daily to market and build relationships with over 50 corporate accounts. Including nationally recognized dealerships, body shops, and insurance companies, which has led to increased revenue and fleet growth.
Owner Relations – Westgate Resorts – Orlando, Florida (August 2017 – February 2018)
•Answered over 50 inbound calls daily – including reservations, payment, and answering amenities questions.
•Exhibited customer service skills and remained attentive to guest request.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Sales Associate – Forever 21 – Orlando, Florida (January 2016 – August 2017)
•Greeted more than 100 guests daily to the store, offered assistance and escorted them to appropriate merchandise.
•Coordinated with managers and leaders to accommodate guest in a fast-paced environment.
•Facilitated professional, engaging atmosphere for guests and more than 30 co-workers.
•Researched innovative fashion trends to ensure product knowledge.
Marketing Intern – ServPro – Winter Park, Florida (Summer & Fall 2016)
•Spearheaded multiple projects, including Winter Park’s Emergency Ready Plan.
•Responsible for creating day-to-day Excel spreadsheets with sensitive information from clients.
•Accurately recorded clients’ portfolio through our Customer Relationship Management System.
•Answered front desk calls professionally and directed all calls accordingly.
•Developed highly empathetic relationships and earned a reputation for delivering exceptional services.
Junior Adventure Leader – YMCA – Orlando, Florida (April 2013 – February 2016)
•Served as a classroom leader, mentoring and tutoring a diverse array of students from 3-12 years of age.
•Worked directly with students to ensure they understood the assignment and materials presented to them.
•Collaborated with team members to increase students reading levels up to 89%.
•Coordinated communication between team and parents to create an effective and culturally sensitive learning environment.
•Gave one-on-one attention to each student while maintaining overall focus on the entire group.
VOLUNTEER EXPERIENCE
Alpha Kappa Psi Professional Business Fraternity
•Served as Project Chairman - Committed over 170 hours in community service and orchestrated over 10 fundraising projects. (served for 1 year)
Target Corporation
•Analyzed client’s current operations and provided strategic recommendations to answer how to protect and strengthen the current competitive advantage.
•Conducted a Smart SWOT analysis to assess the chances of how each probability would affect the firm throughout the planning period.
EDUCATION
University of Central Florida, Orlando, Florida Completed: December 2016
Bachelor of Science
- Major: Business Administration Emphasis in Marketing | Minor: Mass Communication
SKILLS AND TALENTS
•Bilingual in English and Creole
•Microsoft Office Proficient