Yating Mia Kang
------------
Objective
To obtain a responsible career in life where I can utilize my education skills and add my professional experience to enrich the room for personal growth.
Work Experience
CitiBank Sept 2017 � present
Teller Monterey Park, CA
Accurately handle transactions, Balance cash drawer daily
Input and file confidential information
Respond appropriately to customer inquiries via face to face and phone calls.
Knowledge of banking policies and procedures
Risk analysis and banking compliance
Provide superior customer service and professional demeanor, and handle related office duties
Design and edit the area quarterly newsletter
Akaya Sushi and Robata May 2017 � Dec 2017
Server Walnut, CA
Host and greet customers
Knowledge of extensive menu items while up selling newly introduced items to customers
Screen employee applications and scheduling interviews
Created and implemented new training sheets
Served and prepared food and beverages promptly
Answered restaurant phone and answered any questions or concerns with confident, and handled other duties as assigned.
Show Sushi July 2016 � Dec 2016
Server San Dimas, CA
Host and greet customers
Knowledge of extensive menu items while up selling newly introduced items to customers
Answered restaurant phone and answered any questions or concerns with confident, and handled other duties as assigned.
Served and prepared food and beverages promptly
Provide extra assistance to team members for smoother operation
Coco Ichibanya Japanese Curry House March 2015 � May 2016
Server Los Angeles, CA
Hosting duties were included in the server position, Handled customer and vendor inquiries on the phone and in person
Skillfully handled and addressed customer needs and issues, and effectively communicated with my team members both front of the house and back for smooth day to day operation.
Line cook duties included: Prepared all food items for a 50-seat restaurant according to the safety and sanitation laws of California
Trained and helped manage along with the store manager for improving overall performance, service, and productivity in the kitchen.
Developed daily reports on sales and operations to improve on long term business goals.
Education
California State Polytechnic University, Pomona
Sep 2016 � Jun 2018
Bachelor of Science Degree in Communication Study, Emphasis in Organizational Communication
Santa Monica College
Aug 2012 � May 2015
Associate Degree in Communication Study
Skill / Achievement
Microsoft PowerPoint, Excel, Word, Outlook
Mandarin
Speak, Read, Write, Type fluently
Event Planning
CPP Alumni Event 2017 in Kellogg West Conference Center & Hotel
Communication Research
Topic on how social media influences on self-image and self esteem.
Topic on relationship between binge-watching and depression.
Reference will be provided upon request.
------------
Objective
To obtain a responsible career in life where I can utilize my education skills and add my professional experience to enrich the room for personal growth.
Work Experience
CitiBank Sept 2017 � present
Teller Monterey Park, CA
Accurately handle transactions, Balance cash drawer daily
Input and file confidential information
Respond appropriately to customer inquiries via face to face and phone calls.
Knowledge of banking policies and procedures
Risk analysis and banking compliance
Provide superior customer service and professional demeanor, and handle related office duties
Design and edit the area quarterly newsletter
Akaya Sushi and Robata May 2017 � Dec 2017
Server Walnut, CA
Host and greet customers
Knowledge of extensive menu items while up selling newly introduced items to customers
Screen employee applications and scheduling interviews
Created and implemented new training sheets
Served and prepared food and beverages promptly
Answered restaurant phone and answered any questions or concerns with confident, and handled other duties as assigned.
Show Sushi July 2016 � Dec 2016
Server San Dimas, CA
Host and greet customers
Knowledge of extensive menu items while up selling newly introduced items to customers
Answered restaurant phone and answered any questions or concerns with confident, and handled other duties as assigned.
Served and prepared food and beverages promptly
Provide extra assistance to team members for smoother operation
Coco Ichibanya Japanese Curry House March 2015 � May 2016
Server Los Angeles, CA
Hosting duties were included in the server position, Handled customer and vendor inquiries on the phone and in person
Skillfully handled and addressed customer needs and issues, and effectively communicated with my team members both front of the house and back for smooth day to day operation.
Line cook duties included: Prepared all food items for a 50-seat restaurant according to the safety and sanitation laws of California
Trained and helped manage along with the store manager for improving overall performance, service, and productivity in the kitchen.
Developed daily reports on sales and operations to improve on long term business goals.
Education
California State Polytechnic University, Pomona
Sep 2016 � Jun 2018
Bachelor of Science Degree in Communication Study, Emphasis in Organizational Communication
Santa Monica College
Aug 2012 � May 2015
Associate Degree in Communication Study
Skill / Achievement
Microsoft PowerPoint, Excel, Word, Outlook
Mandarin
Speak, Read, Write, Type fluently
Event Planning
CPP Alumni Event 2017 in Kellogg West Conference Center & Hotel
Communication Research
Topic on how social media influences on self-image and self esteem.
Topic on relationship between binge-watching and depression.
Reference will be provided upon request.