Yasmine Luevano Resume
SKILLS AND ABILITIES
� Fluent both English and Spanish.
� Computer skills such as Microsoft Office, Word, PowerPoint, Access, Excel, Publisher, Outlook, E-mail, Visio, Final Cut, Dreamweaver, Y------------, Adobe, Photoshop and other computerized accounting systems.
� Good written and verbal presentation. Proper use of grammar and good speaking voice.
� Team Player- able to get along well with co-workers, supervise and accept supervision.
� Willing to try new things and improve efficiency on assigned tasks.
� Produce work that is orderly and attractive.
� Ensure that tasks are completed correctly and on time.
� Able to handle high volume phone, email and in person inquiries requesting information, including complex issues.
� Able to make in and outbound calls regarding researched information.
� Conduct researched complex issues using web sites and data bases to resolve a problem.
� Maintain and secure confidential customer information.
� Maintain general accounting records for daily cashiering activities.
� Personality characteristics, like � patience, poise, tact, leader, trainable, reliable, trustworthy, outgoing, approachable, energetic and dedicated.
� Self-Presentation and communication skills.
� Able to lead and supervise a team of 10 or more employees.
� Problem analysis � Problem solving
� Analytical thinker and great Organizational skills
� Adaptability � Ability to work under pressure
� Accounting and mathematical calculation skills
� Written and verbal communications and negotiation skills
� Advance planning and time management skills
� Supervisory and budgeting skills
� Ability to function in a high pressured and production orientated environment performing multitasks simultaneously coordinate and complete multi projects.
� Human Resources tasks such as hiring new employees, firing, training and implementing new procedures and regulations.
� Creating policies and procedures for training purposes
� Accounting principles
EXPERIENCE
MKTG.INC Phoenix, Arizona November 2014 � present
Brand Ambassador
� Promote brands at different events that take place in varying localities and atmospheres.
� Responsible decisions making and adapt to changes in a professional manner
� Interact with team, clients on off-premise and on-premise locations.
� Handel any buyback and recaps for duration of the event.
� Take picture during event of engaged consumers
� Educate and promote brand to gain product knowledge for future buys
� Sale goals on target demographic
� Set up and break down of product displays
� Distributing samples and giveaways
Arizona Department of Revenue Phoenix, Arizona July 2013 � October 2017
Auditor Revenue III
� Be able to help taxpayer answer any question they have about taxation.
� Knowledge of Arizona Tax Statutes and the Administrative Code and rulings
� Execute department policies and procedures for income, corporate, transaction privilege tax, withholding, use tax, tax licensing and registration.
� Know the Arizona Statutes filing requirements
� Assessments and calculate penalties and interest.
� Know the North American Industry Classification System (NAICS) codes
� Research analysis
� Prioritize and meet goals in a timely management setting
� Apply problem solving techniques and methods to resolve the most unusual or complex technical problems requiring the interpretation of law, rules, policies and procedures within established guidelines, procedures and protocols
� Provide technical guidance to other agency personnel and customers
� Conduct research to perform quality control review of accounts
� Case management
� Problem identification and resolution
� Formulating program related plans
� Recommendations and corrective action plans
� Assessing, maintaining, reviewing and analyzing database information
� Provide information to customers, businesses, community organizations and other agencies
� Evaluate and manage cases
� Establish and maintain effective working relationships.
� Team Leader supervise a team of 10 agents
� Conduct monthly case and call monitoring reviews for agents
� Create spreadsheet production reports
� Generate policies and procedures for TIA division
� Attend weekly update meeting to present issues and gather information from management.
City of Phoenix Phoenix, Arizona October 2008-March 2016
Recreation Instructor
� Organize, lead, teach, and supervise a variety of recreation activities such as classes, sports, and games for different age groups and skill levels.
� Organizes and promotes tournaments and special events.
� Budget tracking for the Northeast Division staff payroll
� Web developer daily center news updates.
� Plans and supervises daily activity (program) schedule.
� Ensures a safe and proper upkeep of site facilities.
� Register new members for classes or programs using computer skills technology programs such as Active and Business database.
� Programing and booking classes and programs based on spaces and location of the activity.
� Advertise and market activities offered by department
� Establish partnerships to support classes, programs and events offered by the department
� Coordinated special events such as festivals, showcases, classes programs, talent shows and leagues.
� Reported budget tracking statistics from the center�s division
� Supervised volunteers
� Created brochures, flyers and other form of visual marketing tools to promote our center activities.
Universal Marketing Agency Phoenix, Arizona November 2012- April 2013
Executive Assistant
� Marketing and Advertising consultant for clients
� Administrative office work organizing clients files following up with media buys
� Processed marketing strategies from the beginning to the end.
� Completed tasks that range from writing web content and press releases to communicating with the public and updating clients about the company's product or service.
� Conducted personnel functions such as hiring, firing, training new employees and gave training of new procedures for staff in different department.
� Collected data for marketing research projects, planning promotional events, managing marketing plans through a flowchart and creating invoices for market-related expenses.
� Created marketing campaigns using different computer databases and creative ideas from team meetings.
� Prepared sales conference materials or providing the sales department with marketing reports.
� Assisting CEO with any client follow-up or providing any material necessary for the business or client.
Coca-Cola Mesa, Arizona January 2012-August 2012
Hydrologist Staff for vitaminwater/smartwater
� Promote vitaminwater & smartwater at different events by setting up tents with logos and hydrating people with our waters.
� Contribute with unique and creative advertising promos and coordinate different events.
� Team leader of promotions to the Hispanic market
Rivera Broadcast Group Phoenix, Arizona June 2009-April 2012
95.1fm Promotion Tech
� Coordinate and execute events promoting both product and radio station.
� Engaged with audience at remotes by creating games or activities to get the audience involved.
� Broadcasted live on air radio remotes from events.
� Authorized to drive; able to set up and take down a full set up.
� Upload pictures to station�s website and update status on the station�s Facebook and Twitter accounts.
� On air personality during summer break
EDUCATION
Arizona State University Tempe, Arizona
Bachelor�s Degree in Communications Studies
Maryvale High School Phoenix, Arizona
High School Diploma
Metro Tech High School Phoenix, Arizona
Completion Certificate for Banking and Finance
SKILLS AND ABILITIES
� Fluent both English and Spanish.
� Computer skills such as Microsoft Office, Word, PowerPoint, Access, Excel, Publisher, Outlook, E-mail, Visio, Final Cut, Dreamweaver, Y------------, Adobe, Photoshop and other computerized accounting systems.
� Good written and verbal presentation. Proper use of grammar and good speaking voice.
� Team Player- able to get along well with co-workers, supervise and accept supervision.
� Willing to try new things and improve efficiency on assigned tasks.
� Produce work that is orderly and attractive.
� Ensure that tasks are completed correctly and on time.
� Able to handle high volume phone, email and in person inquiries requesting information, including complex issues.
� Able to make in and outbound calls regarding researched information.
� Conduct researched complex issues using web sites and data bases to resolve a problem.
� Maintain and secure confidential customer information.
� Maintain general accounting records for daily cashiering activities.
� Personality characteristics, like � patience, poise, tact, leader, trainable, reliable, trustworthy, outgoing, approachable, energetic and dedicated.
� Self-Presentation and communication skills.
� Able to lead and supervise a team of 10 or more employees.
� Problem analysis � Problem solving
� Analytical thinker and great Organizational skills
� Adaptability � Ability to work under pressure
� Accounting and mathematical calculation skills
� Written and verbal communications and negotiation skills
� Advance planning and time management skills
� Supervisory and budgeting skills
� Ability to function in a high pressured and production orientated environment performing multitasks simultaneously coordinate and complete multi projects.
� Human Resources tasks such as hiring new employees, firing, training and implementing new procedures and regulations.
� Creating policies and procedures for training purposes
� Accounting principles
EXPERIENCE
MKTG.INC Phoenix, Arizona November 2014 � present
Brand Ambassador
� Promote brands at different events that take place in varying localities and atmospheres.
� Responsible decisions making and adapt to changes in a professional manner
� Interact with team, clients on off-premise and on-premise locations.
� Handel any buyback and recaps for duration of the event.
� Take picture during event of engaged consumers
� Educate and promote brand to gain product knowledge for future buys
� Sale goals on target demographic
� Set up and break down of product displays
� Distributing samples and giveaways
Arizona Department of Revenue Phoenix, Arizona July 2013 � October 2017
Auditor Revenue III
� Be able to help taxpayer answer any question they have about taxation.
� Knowledge of Arizona Tax Statutes and the Administrative Code and rulings
� Execute department policies and procedures for income, corporate, transaction privilege tax, withholding, use tax, tax licensing and registration.
� Know the Arizona Statutes filing requirements
� Assessments and calculate penalties and interest.
� Know the North American Industry Classification System (NAICS) codes
� Research analysis
� Prioritize and meet goals in a timely management setting
� Apply problem solving techniques and methods to resolve the most unusual or complex technical problems requiring the interpretation of law, rules, policies and procedures within established guidelines, procedures and protocols
� Provide technical guidance to other agency personnel and customers
� Conduct research to perform quality control review of accounts
� Case management
� Problem identification and resolution
� Formulating program related plans
� Recommendations and corrective action plans
� Assessing, maintaining, reviewing and analyzing database information
� Provide information to customers, businesses, community organizations and other agencies
� Evaluate and manage cases
� Establish and maintain effective working relationships.
� Team Leader supervise a team of 10 agents
� Conduct monthly case and call monitoring reviews for agents
� Create spreadsheet production reports
� Generate policies and procedures for TIA division
� Attend weekly update meeting to present issues and gather information from management.
City of Phoenix Phoenix, Arizona October 2008-March 2016
Recreation Instructor
� Organize, lead, teach, and supervise a variety of recreation activities such as classes, sports, and games for different age groups and skill levels.
� Organizes and promotes tournaments and special events.
� Budget tracking for the Northeast Division staff payroll
� Web developer daily center news updates.
� Plans and supervises daily activity (program) schedule.
� Ensures a safe and proper upkeep of site facilities.
� Register new members for classes or programs using computer skills technology programs such as Active and Business database.
� Programing and booking classes and programs based on spaces and location of the activity.
� Advertise and market activities offered by department
� Establish partnerships to support classes, programs and events offered by the department
� Coordinated special events such as festivals, showcases, classes programs, talent shows and leagues.
� Reported budget tracking statistics from the center�s division
� Supervised volunteers
� Created brochures, flyers and other form of visual marketing tools to promote our center activities.
Universal Marketing Agency Phoenix, Arizona November 2012- April 2013
Executive Assistant
� Marketing and Advertising consultant for clients
� Administrative office work organizing clients files following up with media buys
� Processed marketing strategies from the beginning to the end.
� Completed tasks that range from writing web content and press releases to communicating with the public and updating clients about the company's product or service.
� Conducted personnel functions such as hiring, firing, training new employees and gave training of new procedures for staff in different department.
� Collected data for marketing research projects, planning promotional events, managing marketing plans through a flowchart and creating invoices for market-related expenses.
� Created marketing campaigns using different computer databases and creative ideas from team meetings.
� Prepared sales conference materials or providing the sales department with marketing reports.
� Assisting CEO with any client follow-up or providing any material necessary for the business or client.
Coca-Cola Mesa, Arizona January 2012-August 2012
Hydrologist Staff for vitaminwater/smartwater
� Promote vitaminwater & smartwater at different events by setting up tents with logos and hydrating people with our waters.
� Contribute with unique and creative advertising promos and coordinate different events.
� Team leader of promotions to the Hispanic market
Rivera Broadcast Group Phoenix, Arizona June 2009-April 2012
95.1fm Promotion Tech
� Coordinate and execute events promoting both product and radio station.
� Engaged with audience at remotes by creating games or activities to get the audience involved.
� Broadcasted live on air radio remotes from events.
� Authorized to drive; able to set up and take down a full set up.
� Upload pictures to station�s website and update status on the station�s Facebook and Twitter accounts.
� On air personality during summer break
EDUCATION
Arizona State University Tempe, Arizona
Bachelor�s Degree in Communications Studies
Maryvale High School Phoenix, Arizona
High School Diploma
Metro Tech High School Phoenix, Arizona
Completion Certificate for Banking and Finance