Yaliz Ramos Resume
YALIZ RAMOS
116 Forest Lake Blvd Apt 515, Daytona Beach FL 32119 /------------ / Y------------
Skills Summary
* Proficient in: Microsoft Word, Power Point, Excel, Publisher, Photoshop, Final Cut, SalesForce, Great Plains, White Lion, Munis, SAP
* Mail handling, typing, excellent written and oral communication skills and managing confidential information.
* Team player, leadership, punctuality and responsibility.
* Full bilingual (English-Spanish).
Education
Bachelor degree / May 2011
Arts in Audiovisual Communications.
Experience
*Costa del Mar
Customer Care Representative / September 2018 � Actual
Answer customer calls and provide appropriate responses to inquiries. Assist customers in determining the types of products or services that best meet their needs by providing an overview of COSTA products and services offered, which may also generate sales leads. Process customer orders, maintain customer�s accounts, implement changes to existing accounts, and file documents and other paperwork.
*City of Deltona
Customer Service Representative / June 2015 � September 2018
Assists, greets customer, answer inquiries. Provide detailed utility account information. Process payments, provide balances. Exercises tact and diplomacy with citizens. Filling, scanning and manage data base.
*First Medical Health Insurance
Customer Service Representative / August 2013 � September 2014
Provide customer service to the insurances. Sales: Private health insurance and Medicare advantage insurance.
*Copelar Productions (Wapa TV)
TV Producer / March 2013 � July 2013
Coordinate interviews. Manage guest list. Create cue cards and write interview questions. Generate content.
*Latin Uno (Radio and TV programs)
Production Assistant and Radio producer / February 2012 � October 2012
Coordinate guest list. Manage social media pages. Floor management. Produce promotion pictures. Assist in graphics and edition. Assist in the creation of the characters.
*Direct ResponSource
Quality Control Agent / October 2007 � February 2012
Monitor inbound and outbound calls for customer service and telemarketing. Elaborate analysis reports. Manage data base. Evaluate records. Staff Management.
YALIZ RAMOS
116 Forest Lake Blvd Apt 515, Daytona Beach FL 32119 /------------ / Y------------
Skills Summary
* Proficient in: Microsoft Word, Power Point, Excel, Publisher, Photoshop, Final Cut, SalesForce, Great Plains, White Lion, Munis, SAP
* Mail handling, typing, excellent written and oral communication skills and managing confidential information.
* Team player, leadership, punctuality and responsibility.
* Full bilingual (English-Spanish).
Education
Bachelor degree / May 2011
Arts in Audiovisual Communications.
Experience
*Costa del Mar
Customer Care Representative / September 2018 � Actual
Answer customer calls and provide appropriate responses to inquiries. Assist customers in determining the types of products or services that best meet their needs by providing an overview of COSTA products and services offered, which may also generate sales leads. Process customer orders, maintain customer�s accounts, implement changes to existing accounts, and file documents and other paperwork.
*City of Deltona
Customer Service Representative / June 2015 � September 2018
Assists, greets customer, answer inquiries. Provide detailed utility account information. Process payments, provide balances. Exercises tact and diplomacy with citizens. Filling, scanning and manage data base.
*First Medical Health Insurance
Customer Service Representative / August 2013 � September 2014
Provide customer service to the insurances. Sales: Private health insurance and Medicare advantage insurance.
*Copelar Productions (Wapa TV)
TV Producer / March 2013 � July 2013
Coordinate interviews. Manage guest list. Create cue cards and write interview questions. Generate content.
*Latin Uno (Radio and TV programs)
Production Assistant and Radio producer / February 2012 � October 2012
Coordinate guest list. Manage social media pages. Floor management. Produce promotion pictures. Assist in graphics and edition. Assist in the creation of the characters.
*Direct ResponSource
Quality Control Agent / October 2007 � February 2012
Monitor inbound and outbound calls for customer service and telemarketing. Elaborate analysis reports. Manage data base. Evaluate records. Staff Management.