Yajaira montano
yajaira montano
Houston, TX 77083
Bilingual(Spanish/English)
Authorized to work in the US for any employer
Work Experience
Owner
Arisevolve - Houston, TX
January 2018 to Present
Owner of online womens clothing retailer. Manage/complete custmer orders. Resolve customer issues,
returns/exchanges. Update website with new merchandise, photos and product description. Update
social media platform photos and upcoming launches.
Inside sales ,Sales support
Hemosure - Houston, TX
December 2015 to Present
Responsibilities
Solicits orders for merchandise or services by telephoning calls.
Delivery Cold calls that describe product or service,Qualify leads and obtain customer
information.Record names,addresses and reactions of prospects contacted. Provide reports on daily
activity and on weekly basis.
Skills Used
Oral communication, written communication, Technical communication ,Customer relations, Diplomacy,
Basic Math, Negotiations, organizing, planning, Professionalism, presentation, reading, Time
management, computer literacy
Uber Partner Driver
Uber Partner Drivers - Houston, TX
September 2016 to December 2016
Transported customers around in my own vehicle with Uber . Made sure I had maintenance on the
car as well as making sure the customer is comfortable. Used my own phone to communicated with
customer before ride. Guided through GPS .
Cashier/Customer Service Representative/ Sales floor associate
Lowes - Houston, TX
June 2013 to January 2016
Check customers out in a timely appropriate, professional manner, complete returns at the return desk
while answering/transferring phone calls
Respond to telephone inquiries, providing quality service to customers and associates inquiring about
the availability of products or status of internet orders.
Listen attentively to caller needs to ensure a positive customer experience
Look up product information and availability for internet orders
Strive for quick complaint resolution commended by supervisor for the ability to resolve problems on
the first call
Skills Used
Patience,Problem solving,executive decision making, team work, multi-task,cooperation,positive
attitude,sales, money handling, money counting,
CSA
T-mobile /market source - Houston, TX
September 2015 to December 2015
Responsibilities
Recruit new customers every day fo sign up for a new phone plan for T mobile and also for walmart
family mobile. I answered any questions according to a customers needs and wants from a data plan
vs. What a competitor is giving them.
Accomplishments
I answered any questions according to a customers needs and wants from a data plan vs. What a
competitor is giving them.
Skills Used
Competing, multitasking,creativity,negotiating,customer service
Shiek Shoes
Houston - Tx
May 2013 to June 2013
Responsibilities
Cashier ,Took care of customers by checking them out a register and letting them know of any sales or
specials. Served as bilingual customer service representative. Interacted with retail buyers, responded
to them via E-mail, phone.
Cashier
Homedepot - Houston, TX
August 2012 to May 2013
Responsibilities
Ensured customers were satisfied with every part of the flooring experience, from initial greeting
through order completion.
Memorized the company�s product offerings
Helped customers find items or direct them to the right place, cash them out while giving customer
service, multi-tasking is extremely required ,sale credit cards to customers, answer any questions, sell
protection plans. Able to manage high volume store while remaining cooperative with customer and
employees.
Accomplishments
Positive reviews,compliments from customers, selling insurance for purchases,High credit Card
sells,having great communication with the customer
Skills Used
Acknowledging and understanding of products,agility, data comprehension,Decision making
Sales Associate
Academy - Houston, TX
December 2011 to April 2012
Responsibilities
Help customers by asking questions, probolem solve, communicate product availability, help
customers in al departments if necessary to give excellent customer service.
Accomplishments
Knowledge of different areas of departments, trust, loyalty from customers, positive feedback from
management,
Skills Used
Team work, communication, customer undivided attention, customer service
Education
High School Diploma
George Bush High School - Richmond, TX
2009 to 2012
Associate in arts
Houston Community College - Houston, TX
2013
Skills
Customer Service
Additional Information
I am able to handle payments,customer inquiries, complaints, billing questions. Calm angry callers/instore
customers, repair trust, locate resources for problem resolution and design best-option solutions.
The ability to build productive relationships, resolve complex issues and win customer loyalty.listen
attentively, solve problems creatively, and use tact and make executive decisions to find common
ground to achieve win-win outcome
yajaira montano
Houston, TX 77083
Bilingual(Spanish/English)
Authorized to work in the US for any employer
Work Experience
Owner
Arisevolve - Houston, TX
January 2018 to Present
Owner of online womens clothing retailer. Manage/complete custmer orders. Resolve customer issues,
returns/exchanges. Update website with new merchandise, photos and product description. Update
social media platform photos and upcoming launches.
Inside sales ,Sales support
Hemosure - Houston, TX
December 2015 to Present
Responsibilities
Solicits orders for merchandise or services by telephoning calls.
Delivery Cold calls that describe product or service,Qualify leads and obtain customer
information.Record names,addresses and reactions of prospects contacted. Provide reports on daily
activity and on weekly basis.
Skills Used
Oral communication, written communication, Technical communication ,Customer relations, Diplomacy,
Basic Math, Negotiations, organizing, planning, Professionalism, presentation, reading, Time
management, computer literacy
Uber Partner Driver
Uber Partner Drivers - Houston, TX
September 2016 to December 2016
Transported customers around in my own vehicle with Uber . Made sure I had maintenance on the
car as well as making sure the customer is comfortable. Used my own phone to communicated with
customer before ride. Guided through GPS .
Cashier/Customer Service Representative/ Sales floor associate
Lowes - Houston, TX
June 2013 to January 2016
Check customers out in a timely appropriate, professional manner, complete returns at the return desk
while answering/transferring phone calls
Respond to telephone inquiries, providing quality service to customers and associates inquiring about
the availability of products or status of internet orders.
Listen attentively to caller needs to ensure a positive customer experience
Look up product information and availability for internet orders
Strive for quick complaint resolution commended by supervisor for the ability to resolve problems on
the first call
Skills Used
Patience,Problem solving,executive decision making, team work, multi-task,cooperation,positive
attitude,sales, money handling, money counting,
CSA
T-mobile /market source - Houston, TX
September 2015 to December 2015
Responsibilities
Recruit new customers every day fo sign up for a new phone plan for T mobile and also for walmart
family mobile. I answered any questions according to a customers needs and wants from a data plan
vs. What a competitor is giving them.
Accomplishments
I answered any questions according to a customers needs and wants from a data plan vs. What a
competitor is giving them.
Skills Used
Competing, multitasking,creativity,negotiating,customer service
Shiek Shoes
Houston - Tx
May 2013 to June 2013
Responsibilities
Cashier ,Took care of customers by checking them out a register and letting them know of any sales or
specials. Served as bilingual customer service representative. Interacted with retail buyers, responded
to them via E-mail, phone.
Cashier
Homedepot - Houston, TX
August 2012 to May 2013
Responsibilities
Ensured customers were satisfied with every part of the flooring experience, from initial greeting
through order completion.
Memorized the company�s product offerings
Helped customers find items or direct them to the right place, cash them out while giving customer
service, multi-tasking is extremely required ,sale credit cards to customers, answer any questions, sell
protection plans. Able to manage high volume store while remaining cooperative with customer and
employees.
Accomplishments
Positive reviews,compliments from customers, selling insurance for purchases,High credit Card
sells,having great communication with the customer
Skills Used
Acknowledging and understanding of products,agility, data comprehension,Decision making
Sales Associate
Academy - Houston, TX
December 2011 to April 2012
Responsibilities
Help customers by asking questions, probolem solve, communicate product availability, help
customers in al departments if necessary to give excellent customer service.
Accomplishments
Knowledge of different areas of departments, trust, loyalty from customers, positive feedback from
management,
Skills Used
Team work, communication, customer undivided attention, customer service
Education
High School Diploma
George Bush High School - Richmond, TX
2009 to 2012
Associate in arts
Houston Community College - Houston, TX
2013
Skills
Customer Service
Additional Information
I am able to handle payments,customer inquiries, complaints, billing questions. Calm angry callers/instore
customers, repair trust, locate resources for problem resolution and design best-option solutions.
The ability to build productive relationships, resolve complex issues and win customer loyalty.listen
attentively, solve problems creatively, and use tact and make executive decisions to find common
ground to achieve win-win outcome