Writer/Photographer
Shannon Mikulski
8137 N. 32nd Dr.
Phoenix, Az. 85051
------------
EMPLOYMENT
2016-2019 Pride Foods LLC. Phoenix, AZ.
Manager
• Manage the back office, generate and dispatch daily reports to the head office
• Perform all purchasing & inventory duties for convenience store
• Recruit and train new employees to and above company standards
• Build long-term customer/vendor relationships
• Resolve customer/vendor conflicts
• Oversee the daily & weekly activities of employees
• Ensure employees are paid correctly and timely in accordance with company policy
• Ensure compliance with all local and federal agencies
2015- 2016 Silicon Valley Staffing Group Tempe, AZ.
Data entry clerk
• Input data for RR Donnelley security exchanges
• Proof read security exchange forms
2013-2015 Rightway Painting and Maintenance Co. Springs, CO.
Co-Owner /Operator
• Office management
• Field work
2011-2013 Ascentia/Sagewood Systems Phoenix, AZ.
General Assistant
• Customer service
• General Office
2009-2011 United Recovery Systems Tempe, AZ.
Collection Agent
• Prioritizing work to meet or exceed monthly collection & phone goals
• Reviewing status of accounts and initiating collection action
• Utilizing telephone to collect outstanding balances
• Updating customer history with written comments
• Skip Tracing
2009-2009 Aerotek/Semperian GMAC Phoenix, AZ.
Collection Agent
• Prioritizing work to meet or exceed monthly collection & phone goals
• Reviewing status of accounts and initiating collection action
• Utilizing telephone and mail to collect outstanding balances
• Repossessing collateral as necessary
• Updating customer history with written comments
• Skip Tracing
2005-2009 Woodsoft Solutions Phoenix, AZ.
General Assistant
• Customer service
• General Office
• Assisted in product delivery and installation
• Assisted in client Software training
2001-2002 Credit Counselors of America Phoenix, AZ.
Account Manager
• Account setup and maintenance
• Budget analysis and finance calculations
• Creditor requirement analysis
• Setup and maintain payment schedules
• Build and maintain client relationships
2000-2001 Discover Card Services Phoenix, AZ.
Account representative
• Resolve any customer disputes or problems
• Provide general credit and finance information
• Calculate charges and financing
• Received honor certificates for outstanding customer service
2000-2000 Olan Mills Portrait Studios Phoenix, AZ.
Store Manager
• Maintain daily operations and corporate reporting
• Customer service, In Store Advertising and sales
• Payments and appointment scheduling
• Training new employees - Co-wrote local employee training manual
• Inventory, Prop purchase and design, Photography
EDUCATION
2002-2002 Rio Salado Community College Paradise Valley, Az.
Customer Service Certificate
Presidents Honor Roll
Qualified for membership in Phi Theta Kappa International Honor Society
1994-1995 Al Collins Graphic Design School Tempe, AZ.
Associates Degree in Visual Communications
Shannon Mikulski
8137 N. 32nd Dr.
Phoenix, Az. 85051
------------
EMPLOYMENT
2016-2019 Pride Foods LLC. Phoenix, AZ.
Manager
• Manage the back office, generate and dispatch daily reports to the head office
• Perform all purchasing & inventory duties for convenience store
• Recruit and train new employees to and above company standards
• Build long-term customer/vendor relationships
• Resolve customer/vendor conflicts
• Oversee the daily & weekly activities of employees
• Ensure employees are paid correctly and timely in accordance with company policy
• Ensure compliance with all local and federal agencies
2015- 2016 Silicon Valley Staffing Group Tempe, AZ.
Data entry clerk
• Input data for RR Donnelley security exchanges
• Proof read security exchange forms
2013-2015 Rightway Painting and Maintenance Co. Springs, CO.
Co-Owner /Operator
• Office management
• Field work
2011-2013 Ascentia/Sagewood Systems Phoenix, AZ.
General Assistant
• Customer service
• General Office
2009-2011 United Recovery Systems Tempe, AZ.
Collection Agent
• Prioritizing work to meet or exceed monthly collection & phone goals
• Reviewing status of accounts and initiating collection action
• Utilizing telephone to collect outstanding balances
• Updating customer history with written comments
• Skip Tracing
2009-2009 Aerotek/Semperian GMAC Phoenix, AZ.
Collection Agent
• Prioritizing work to meet or exceed monthly collection & phone goals
• Reviewing status of accounts and initiating collection action
• Utilizing telephone and mail to collect outstanding balances
• Repossessing collateral as necessary
• Updating customer history with written comments
• Skip Tracing
2005-2009 Woodsoft Solutions Phoenix, AZ.
General Assistant
• Customer service
• General Office
• Assisted in product delivery and installation
• Assisted in client Software training
2001-2002 Credit Counselors of America Phoenix, AZ.
Account Manager
• Account setup and maintenance
• Budget analysis and finance calculations
• Creditor requirement analysis
• Setup and maintain payment schedules
• Build and maintain client relationships
2000-2001 Discover Card Services Phoenix, AZ.
Account representative
• Resolve any customer disputes or problems
• Provide general credit and finance information
• Calculate charges and financing
• Received honor certificates for outstanding customer service
2000-2000 Olan Mills Portrait Studios Phoenix, AZ.
Store Manager
• Maintain daily operations and corporate reporting
• Customer service, In Store Advertising and sales
• Payments and appointment scheduling
• Training new employees - Co-wrote local employee training manual
• Inventory, Prop purchase and design, Photography
EDUCATION
2002-2002 Rio Salado Community College Paradise Valley, Az.
Customer Service Certificate
Presidents Honor Roll
Qualified for membership in Phi Theta Kappa International Honor Society
1994-1995 Al Collins Graphic Design School Tempe, AZ.
Associates Degree in Visual Communications